Customer Ratings & Reviews
- Model:
- OBX DW80R5061UT
- SKU:
- 6586678
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
to a friend
Does Not Clean
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would definitely not recommend this. I bought it to match the black stainless steel theme in my home. That was a mistake because this washer does a pretty poor job of cleaning dishes. We mainly use it as a drying rack at this point.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with getting the best performance from your dishwasher. First you will need to make sure that you are connected a hot water line ranging 120 - 140 degrees F. Next take a look at these other best practices for the best result below: https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Thank you for choosing Samsung. ^Brad
Ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t feel like it clean as well as my last dishwasher that broke.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your new Samsung Dishwasher. I would like to make sure you are getting the best performance from your machine. I have some information on the best practices. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Thank you for choosing Samsung. ^Brad
Overall good purchase
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pleased with this dishwasher. It is quiet and looks great. The spacing in the drawers is a little weird but other than that no complaints
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Alex! We appreciate you taking the time to share your feedback. We are happy to know that this unit is meeting your expectations and we thank you for being a valued Samsung customer. ^Nic
Meh
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's much louder than I thought it would be, but it was the only one I could get in a reasonable amount of time that matched my other appliances. It seems kinda cheap on the inside
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kaycee.
Thank you for bringing this to our attention. I see you have some concerns with the StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd rack, 48 dBA. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
There are a few possible sources of noise coming dishwasher. Below some thing, you might like to check out.
While the upper rack is removable, it must be installed for the dishwasher to operate properly. If you attempt to operate the dishwasher without the rack, the noise will occur, and the dishwasher will perform poorly.
If you'd like to learn more about the appropriate decibel levels for your dishwasher, you can go to the dishwasher's product page on the Samsung website and then check its specs to determine its specific Sound level (dBA). The link is below.
Samsung dishwasher is noisy https://www.samsung.com/us/support/troubleshooting/TSG01002056/
https://www.samsung.com/us/support/service/warranty/DW80R5060UG/AA
One (1) Year All Parts and Labor,
Five (5) Years Printed Circuit Board, Racking (Labor Charges for inhome service starting from the 2nd year is customer's responsibility), and
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with same or current model (that is better or equivalent in functionality) (Labor related to replacement is customer's responsibility).
In case of repairs will be needed, please take note of your warranty coverage:
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144663099
Have a great day.
^Charles
easy to use, looks good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and attractive look. However, does not get everything clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, thank you for sharing your concerns! Here is a link that will help with your Samsung dishwasher https://bit.ly/31pPTuN ^Ty
Doesn’t work after one month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One month in to owning this, purchased new with professional installation and with GeekSquad service plan, and already it does not turn on after a cycle without a full reset (cutting and restoring power) GeekSquad sent someone out, and they are currently going through weeks of troubleshooting as they can’t figure out why it’s not working. Very disappointing. Will be choosing a brand other than Samsung in the future.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Luke,
We understand that your experience with your new dishwasher has been less than ideal. We'd love to help you.
Below is a link with instructions to help with your dishwasher not turning on. Please check the "Important" reminders, which have hyperlinks for more details.
The Samsung dishwasher does not turn on.
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
We would love to speak to you about the assistance we can provide. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146937880) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Pleased
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher looks nice in my kitchen. We like the auto release when the wash cycle has run its course.
I would recommend this to a friendBrand New Dishwasher Leaks (LC error) - no support
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not work. We have had a repairman from Best Buy over to attempt to correct the leak (LC error), to no avail. So, we have a brand new product that does not work (a towel holder). And Best Buy does not stand behind the products they sell. The highest level escalated for our "ticket" admitted the same thing. Best Buy does not offer support. Only Samsung does.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim for you to find joy in doing the dishes, BeverlyS. Let's go ahead and help you with your dishwasher.
Here are some steps to take if your dishwasher gets an LC information code. Please click the link and hyperlinks for tips.
Samsung dishwasher is displaying an error code (See LC code):
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146499214) to help our team pull up your information when you message us.
Have a great day.
-John
works for only one year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked great for one year and a month, but then the drain pump stopped working, i replaced the valve, and cleaned out the lines but still not draining. would cost half the price of the machine to replace the pump.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for leaving us a review of your overall experience with the draining performance of your Samsung dishwasher, sholom. We're here to help you.
Here is a link to troubleshooting your Samsung dishwasher that is not draining.
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145072689) to help our team pull up your information when you message us.
Thank you!
-Angelica
Dishes getting clean
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and quiet. Love it. Gets the job done and doesn’t leave dishes with stuck on food.
I would recommend this to a friendLooks and works great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and very quiet. Could do without the top silverware tray and have more space for the other racks..
I would recommend this to a friendmeh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesnt seem to clean the dishes very well. Washer is louder than expected
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi B1234! I'd like to help you get the most out of your dishwasher. I'm providing this link (https://bit.ly/2TVdMWM) that has everything you need to know about getting the best cleaning performance. I can also leave this link (https://bit.ly/2TUbdEj) that has some information about what types of noises from the dishwasher are normal, and which ones are not. ^Jecca
Not worth it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended, dishwasher was replaced two times on a year because of same issue. Pieces started coming off, luckily item had protection
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let us check how we can assist you with your dishwasher.
We want to inquire more about what transpires with your Samsung dishwasher and help you as soon as possible.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145793600, to help our team pull up your information.
Have a great day.
Melardo
Not up to expectations
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We enjoy the movable tines and racks but are dissatisfied with the way the machine cleans. Frequently there is residue that has not washed off. We are cleaning the items by hand or a second wash. We use middle to high end detergent.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Untimelypurchser,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are links that might help you.
Dishes are not clean after the dishwasher cycle
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Samsung Dishwasher Stinks or has a Musty, Mildew Smell
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
How to reset your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00087943/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144521083
Thank you for choosing Samsung.
^Ross
Could have been great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Features seemed great. Right out of the gate I had an issue with very fine particles of food (from the grinder??) deposited on all my dishes and especially cup & glass interiors. After searching for a solution, I found it seems to be an issue for some that is rarely resolved. I did try every FAQ suggestion and regularly cleaned the interior of residue. The door and roller tracks started squeaking after the first month. On paper, it looks great & feels high end; In practice, it isn't. I finally gave up and replaced it with another brand (which is not something I take lightly as I'm cheap - lol). I should have kept my 12year old Frigidaire.
No, I would not recommend this to a friendQuality low noise machine with solid price value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great holiday value with Sale price. Very good low noise machine with many valuable options. Samsung makes a great product.
I would recommend this to a friendNumber 2
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy compared to next model up, drying is not the best ( replaced due to Samsung not covering warranty on previous dishwasher ) this one has lasted 10 months and started giving problems lets hope they honor warranty this time. Have receipts on both dishwashers
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello louisiana, I know how frustrating it can be when results and expectations do not meet. You are a value customer and your feedback is important to us. I am including a link to a troubleshooting guide to support your concerns on the noise (https://bit.ly/3fO1I5a). In addition, here is a link to a guide to assist you with getting the best drying performance (https://bit.ly/3AtJ2j9). For further assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143590679) and it will help our team pull up your information. We thank you for being a loyal Samsung customer. ^Lena
Terrible appliance stay away
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually do not waste time in reviews but I have to say this was the WORST purchase I have ever made. Dishes do not come out clean, the interior of the dishwasher has a faint smell of dirty dishes even after washing (I used cascade platinum). The basket for silverware has mesh that is too big and everythign sticks out when closing the door. Product is made in China and I only discovered after purchasing. Everything inside the dishwasher looks like other dishwashers but after just a little usage you find out that it is made the cheapest stuff. Even the stainless steel siding looks like metal but in fact it's probably plastic the way it smells. Stay away, I will request a replacement - I am very upset.
No, I would not recommend this to a friendGREAT Dishwasher,.... well worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned this in prior home,..... was so happy to get another identical item at our new home! Everything was great except the woman on the phone when I placed the order! She promised me the same tech as installed my last 5 items...... I got a totally different person after waiting longer for my install so I had the same person! The person they sent was AWESOME as well,.... just upsetting she didn't keep her word!
I would recommend this to a friendDisappointed with Samsung
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I would have bought a different brand. Very disappointed in this Samsung dishwasher. If you are considering buying a dishwasher I would advise buying a different brand. I had high hopes for this product and I feel let down. I'm a diehard samsung fan but they should stick to phones. Period. I have a Samsung dishwasher, a Samsung microwave (bad choice) and a Samsung refrigerator. I give 1 star for the dishwasher and microwave, 4 stars for the refrigerator. I'm disappointed enough with Samsung that I am considering an I- phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to learn more about what transpires with your Samsung appliances and wish to assist you as soon as possible.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica