Customer Ratings & Reviews
- Model:
- OBX DW80R5061UT
- SKU:
- 6586678
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
to a friend
chrisandladonna
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase of this dishwasher. no problems what-so-ever. lots of functions too and the buttons light too!
I would recommend this to a friendBought in June. By November - broken
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher doesn't work at all. It simply doesn't turn on. It is dead. Before, when it actually powered on, it didn't wash well at all. Everything was dirty after the cycle is done. and it took FOREVER! 2-3 hrs!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher not having power. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142611223. We thank you for being a part of the Samsung family. ^Brad
Workers need to pay attention
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher wasn't installed properly and leaked inside of cabinet. TO DATE Best Buy HAS NOT repaired damage even though claim was filed. Had it been installed correctly, flooding would not hqve happened. 2 Stars for the Installation / Repair Service 4 Stars for the Dishwasher
I would recommend this to a friendBrand response from Samsung
Posted .Hi lynw! We'd like to discuss your case with you in more detail to see what options we can provide. Please reference ticket number 1142412874 and contact us via either of the following: Facebook Messenger: http://m.me/samsungsupport;
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Jecca
x
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we have received 25 e-mails from best buy about the dishwasher since we bought it, and we have been lied to twice, as they scheduled to install it and didn't show up-we have another appointment for installation coming soon, and we don't have a strong faith that they will show up this time and install it-we are thoroughly disgusted, as is everyone who knows of what we have gone through over this purchase-someone we know well bought all of their appliances through the same store and went through the same nightmare-it's a shame these stories won't be put on their ads-
No, I would not recommend this to a friendNo heating element
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit had no heating element so the dishes stay wet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having some concerns with your Samsung Dishwasher and drying dishes. I would like to offer some help to ensure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143014011. We thank you for being a part of the Samsung family. ^Brad
I haven't been ale to use it yet.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still under construction. I haven't been able to use it yet.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new purchase. I am sure that you will love this product. I Thank you for choosing Samsung. ^Brad
Do not buy!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not even last 2 years. Metal seal bent and began to leak. Not covered by warranty. Cleaned very poorly prior to breaking.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jordan,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are links that might help you.
Samsung dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
How to reset your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00087943/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144520651
Thank you for choosing Samsung.
^Ross
Broke after 8 months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a horrible decision. Poor at cleaning and then broke down after 8 months. Would not recommend!!!
No, I would not recommend this to a friendBUYER BEWARE OF SAMSUNG PRODUCTS. JUNK
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.CONTROL BOARD OUT AFTER 18 MONTHS . ALL SAMSUNG PRODUCTS BREAK AFTER THE WARRANTY IS UP. FIRST MY REFRIDGERATOR NOW MY DISHWASHER.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, DeenaW.
Here at Samsung, we always place a high priority on your satisfaction.
We would like to speak to you directly and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145658822) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best dishwasher I’ve ever owned. It actually cleans the dishes without me having to wash them before hand.
I would recommend this to a friendBeautiful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful appliance. It is very quiet and love all the different ways I can load it. First wash, dishes came out sparkling clean.
I would recommend this to a friendSuper Quiet!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SUPER QUIET! Can't even hear it running, plus love the option that it pops open when it is done.
I would recommend this to a friendWorst dishwasher ever
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can put clean dishes in this dishwasher and they will come out dirty. The dishwasher can't even clean itself. There's a crust of scum and food particles adhered to every nook and cranny on the racks. It's disgusting. I wish I would have returned it for a refund while I could. Take a look at the photos shared in the other reviews with baked on food particles at the bottom of all the glasses and bowls. That is as clean as you'll get from this dish"washer".
No, I would not recommend this to a friendSamsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t used it since it was installed but looks nice
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Dishwasher. We are sure that you will be pleased with this machine. Thank you for choosing Samsung and being a part of our Samsung family. ^Brad
Sprays Food onto Dishes
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I cannot give this a Fair (2 Star) rating due to the fact that the dishes are not clean after the cycle. Debris is sprayed back onto the dishes. Tried running the rinse cycle, storm, and heavy cycle options. Also made sure dishes are rinsed before the cycle. In addition, 48 dba is not quiet as other brands that I've purchased. Noise level makes it difficult to run the dishwasher at night when you're supposed to, during off peak hours to save energy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JWTIII,
We understand the need for a completely working dishwasher every day, especially usage during off-peak hours to save on expenses.
Below are Samsung links that will help address concerns with the dishwasher and how it operates and possible issues that cause it.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Samsung dishwasher is not draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Samsung dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
To ensure I don't miss out on anything, I have shared the user manual below. Access the link and to pages 27 - 29 for steps not included above.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144790473
Leo
great dishwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher cleans dishes very well. Everything comes out very clean.
I would recommend this to a friendGreat product!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this dishwasher, it even pops open at the end of the cycle and plays a song to let you know it’s done. It’s really really quiet as well.
I would recommend this to a friendDon’t buy!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It operated for less than 1 1/2 years! This dishwasher worked fine for less than six months. One day it just wouldn’t turn on it was under warranty and came and changed the front door. Six months later the unit wouldn’t turn on again, we fixed it. Within the next six months the side rivot snapped off and we couldn’t close the bottom rack when we finally did it had a error message and was never functional again. Poor design, seal held on with a metal brace with metal rivet that break. We ended up buying a Bosch 800 and are very happy- spend a little more for quality but this dishwasher isn’t it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MissKay,
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
to help you with your concern,
Here's the warranty information for your product
https://www.samsung.com/us/support/service/warranty/DW80R5060US/AA
In case you need to purchase dishwasher parts you may check this link
https://www.samsungparts.com/Default.aspx
For immediate resolution with regards to your issue, you may reach us via the following links.
Reference number:
1144520965
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung,
^Ross
Happy couple
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the feature that pops open door when finished, to allow air in to dry
I would recommend this to a friendWorse installation team!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It won't be fair to leave the review for this dishwasher because we never got to experience it, but I had to tell what was our experience with installations guys arranged by Best Buy, they came in leaving the dishwasher in the truck, open the drawer under the sink and then right away said, they can't install it because plumbing under sink is too old, they don't want to take any chances. I was surprised to hear that because we had updated the sink two years back with under the sink plumbing and it was still considered old, then we requested them to leave the dishwasher as I decided to get it installed from some local plumber but these guys refused to unload the dishwasher from the truck and left saying have a nice day!
No, I would not recommend this to a friend