Customer Ratings & Reviews
- Model:
- OBX DW80R5061UT
- SKU:
- 6586678
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
to a friend
Okay dishwasher, Quieter then expected.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice dishwasher but has issues with cleaning odd shaped dishes on the middle rack and sometimes has issues cleaning the silverware on the small top rack if the middle rack is full/over filled. Buttons on the control panel can take a few presses to work...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello rcris,
Congratulations on your new Samsung Dishwasher. I would like to help with your concerns and located some information that will help. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Thank you for choosing Samsung. ^Brad
Excellent product!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works great! It’s the quietest dishwasher I’ve ever had, it has a variety of cleaning modes and it looks great!
I would recommend this to a friendBrand response from Samsung
Posted .Hello Iceman! We appreciate you taking the time to leave a review and choose Samsung for you dishwashing needs. ^Nic
Doesn't clean the dishes
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased as a replacement for another Samsung dishwasher we bought new 3 years prior. It doesn't clean the dishes very well. We've tried rinsing, scraping and basically washing by hand before we load and still they come out dirty. Would not purchase again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that having a dishwasher that does not clean the dishes correctly can be disappointing, JoshuaM. Let us help.
We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Click on the bullet point that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also refer to the user manual for other solutions when the dishes are not clean. Turn to page 27.
https://downloadcenter.samsung.com/content/UM/202312/20231219145312463/User_Manual_DW80R5060_DW80T5040_DW80K5050.pdf
Lastly, the links below will guide you about improving the dishwasher's cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes another resource about loading the dishwasher, which we suggest checking, too.
Improve your dishwasher's cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor product. Samsung brand and not reliable any more .
No, I would not recommend this to a friendGreat dishwasher!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing dishwasher! Very quiet, cleans great. Opens near end of drying cycle to release steam.
I would recommend this to a friendBad dishwasher
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher only lasted a year! Normal use. Only ran once a night. The dishwasher won't even turn on anymore. I checked the breaker and everything is good on that end. Best Buy wants to charge $124.99 to come down to tell me it's broken then tell me how much to fix it. If that's possible. Best Buy is selling junk for $645!
No, I would not recommend this to a friendfavorite dish washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very quiet works great dishes look new love that the door opens at end of cycle
I would recommend this to a friendDishwaher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It washes dishes, quiet unit...does what it suppose to do. First one came dinged and bedt buy swaped out no problem.
I would recommend this to a friendStruggling with Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very tight fit for a standard OPENING -- Hard to initiate START Button due to Fit Issues. Also disappointed with amount of WATER LEFT after cycle completed --- overall not very impressed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We appreciate your review. Please ensure the dishwasher is installed with proper clearance to operate smoothly. Here is a video that will guide you in installing the dishwasher.
How to install your dishwasher | Samsung US - YouTube
https://www.youtube.com/watch?v=-uPbp-zAM-k
If your dishwasher isn't draining, you will need to check the drain for clogs and blockage caused by food, debris, and waste and that the drain hose connection to the sink is straight, not pinched shut, kinked, bent, or damaged. Please check this link for details.
Samsung dishwasher is not draining
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145048338) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would expect better drying system for the dishes
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are new to our drying technology. I have all the information to our condensing dry technology just a click away. See link below: http://www.samsung.com/us/support/troubleshooting/TSG01001910/
Thank you for choosing Samsung. ^Brad
Broken in less than 2 yrs
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this dishwasher less than 2 years ago in Oct ‘20 and the pump has already died on us and the only place our repairmen was able to find the replacement part was Sears. $450 for the parts and labor. I will be purchasing a new dishwasher altogether rather than paying to repair this one. To boot, the performance was never that great to begin with. I never write reviews but I have time today, I would recommend staying far away from this product.
No, I would not recommend this to a friendNot again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all I had to get one replacement in under a year and still not a machine I would repurchase. It does have some nice features.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you for choosing Samsung for your dishwashing needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
RIP OFF
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got less than 2 years out of it before it started leaking. We called an independent service agent who diagnosed a leak in the sump pump (drain pump), and said the part is discontinued. I found several places that had the part for sale, but I believe it is impossible for the part to leak. It is a very simple, sealed, molded plastic part with an impeller. I bought a replacement drain pump, installed it myself, and there is still a leak somewhere. I give up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers.
I have shared a Samsung link that may help address your concern with the dishwasher.
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144560457
Leo
DO NOT BUY SAMSUNG!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Steer clear! All this machine does is take 2-3 hours to spread food all over your dishes. It’s 25 months old and I’m hand washing everything after he cycle completes. There is no removable filter to clean. I use high quality detergent and a rinse aid. I’ve used dishwasher cleaners to try and fix the issue. Compete trash.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We want you to have a better experience with your dishwasher. Let us help you out.
Please refer to the resources below if your dishwasher does not clean your dishes. Click the hyperlinks and watch the embedded video for tips.
The dishwasher cycle ends before the dishes are clean:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147604657, to help our team pull up your information when you message us.
Have a great day.
-John
Disappointed in Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dishwasher after our old Samsung dishwasher died after two years of use. Since it was out of warranty Samsung gave no credit towards a replacement dishwasher. I decided to go with Samsung again because it was the only dishwasher that matched the color of the refrigerator, stove, and microwave that we bought when we remodeled our kitchen. This new Samsung dishwasher does not consistently get the dishes clean. Two strikes and I have learned my lesson… I will not buy Samsung appliances again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience about your dishwasher not cleaning, EricW. Let's get go ahead and check the possible fixes.
When your dishes aren't cleaned after a dishwasher cycle, you'll want to ensure that you're doing everything right, using detergent and rinse aid as directed. Please see these links for details.
Dishes are not clean after dishwasher cycle - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Your dishwasher saves time and energy, but are you getting the most out of it? Always using the Auto cycle is easy, but your dishwasher has many other cycles, options, and settings to ensure that your dishes look their best. Please check this link for details.
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
Loading a dishwasher can be tricky, but doing it right will improve cleaning and drying performance. Please check this link for details.
Learn the best way to load a Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00062443/
To get the best performance out of your dishwasher, it's important to use the correct detergent and rinse aid. Please check this link for details.
How to use dishwasher detergent and rinse aid in your Samsung Dishwasher
https://www.samsung.com/us/support/answer/ANS00066253/
Since your dishwasher's job is to clean, it's easy to forget it has its own cleaning needs. But proper cleaning is an important part of dishwasher maintenance. Please check this link for details.
Routine and deep clean your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00076793/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145421968) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Samsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a great job . The air dry get some getting use to but it save energy!
I would recommend this to a friendDishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works Great. Had no problems installing. I wish they would have included the connection elbow?
I would recommend this to a friendBlack Stainless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful! and does a nice job of cleaning, as well. Delivery and install were great, too.
I would recommend this to a friendGreat dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new dishwasher! It is easy to use and is pretty quick as well.
I would recommend this to a friendDon't buy.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs for 2 1/2 hours and alot of the dishes and glasses come out dirty. Its brand new. Unfortunately I cannot return it as it is past 60 days but I did a kitchen remodel so it wasn't actually installed that long. Trying to get someone to fix it from best buy is a nightmare. Using drying agent also as suggested and still come out dirty. And it dries horrible. Everythinig is still wet and need to let air dry for hrs.
No, I would not recommend this to a friend