Customer Ratings & Reviews
- Model:
- OBX DW80R5061UT
- SKU:
- 6586678
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
to a friend
Awesome product!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install wasnt bad, easy use and operation, dont really have any complaints
I would recommend this to a friendSmells
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher produces some sort of sour smell that we also experienced with Bosch dishwashers. I wonder why more people dont notice this as my partner and I can barely be in the kitchen its so bad- much less, use the cleaned dishes! Returned!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Dishwasher smelling. I would love to provide you the best practices for the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
Thank you for choosing Samsung. ^Brad
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Love the 3rd rack. Had to figure out how to turn off the music at the end of cycle tho
I would recommend this to a friendBrand response from Samsung
Posted .Hello Okay! We are happy to hear that this unit is meeting your expectations and we thank you for your continued support and for choosing Samsung. ^Nic
Efficient and quiet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher is very efficient and offers versatile dish and pot placement options. Noise level is very quiet.
I would recommend this to a friendAwful, do not buy this Samsung
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this unit for less than 2 years. Within months the cleaning quality is way down. No easy way to change or clean the filter. Now, BOTH upper and Lower racks are rusting out. Out of warranty so we are almost certainly stuck with replacing the racks for $400 or junking the unit
No, I would not recommend this to a friendLeaking just months after warranty ran out
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its been great, until now. It was purchased in late october of 2022, by January 1st of 2024 it has a leak in the bottom seal and it’s not a cheap or easy fix. Labor and parts are only warrantied for 1 year from purchase so I’m out of luck by just a few months. I’m still paying payments on something I can’t use until I pay more money to have the entire bottom floor seal replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Alyson G,
We understand your situation with this Samsung dishwasher model. Let us help you.
I have shared a Samsung link below that can help with your experience.
Samsung dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146727537 to help our team pull up your information.
Leo
Love Samsung products
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not in kitchen yet still working on kitchen remodel
I would recommend this to a friendBrand response from Samsung
Posted .Hey Mandy! Samsung is honored to be part of your home. We can't wait for you to get to try the dishwasher. ^Jecca
Great dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this dishwasher! Very quiet. Cool features including it self opens to vent at end of drying process.
I would recommend this to a friendDoesn’t clean dishes
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The black stainless steel looks great… but that means nothing if it can’t accomplish it’s sole purpose of cleaning dishes. In about half the loads, it fails to release the detergent, and even when it does the dishes don’t get clean. I’ve tried every possible arrangement of dishes, and different kinds of detergent. None of the food is cooked on either. A gentle wipe with a brush and hot water gets them clean but the dishwasher can’t do the same in a 2+ hour cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher failing to release the detergent and being unable to clean the dishes on a 2+ hour cycle. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01000970/ to know what to do if the detergent does not dispense or dissolve is Samsung dishwasher.
I also recommend checking this link https://www.samsung.com/us/support/troubleshooting/TSG01001909/ if your Samsung dishwasher cycles take a long time to finish.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144292154.
-Noraina
Horrible quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend , dish washer does not clean well, broke within months or having it....and currently having an issues getting it replaced even though I haven't had it for a year
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142980751. We thank you for being a part of the Samsung family. ^Brad
Stopped working in 5.5 months.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in July... Less than 6 months later it has stopped working. Not a breaker issue. Looks like I'll have to contact Samsung. Depending on how that goes I may update the rating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher. You stated that your appliance was only 6 months old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142805322. We thank you for being a part of our growing Samsung family. ^Brad
Doesn’t clean well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I rinse my dishes before putting them in the dishwasher. I know you shouldn't have to do this but I do it to keep the dishwasher from smelling like spoiled food. The dishes on the bottom rack get nice and clean but the cups on the top rack still have residue in them and the feel greasy on the inside. I have tried to place larger serving spoon on the top tray and the are not clean after running the dishwasher either. I use a national brand detergent that worked wonderfully with my old dishwasher. I’m looking into exchanging this machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lori! I can provide this link (https://bit.ly/2ZH60TS) that I believe will be helpful to you. It has lots of great information about how to get the best clean from the dishwasher. ^Jecca
would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful color but succkkksss as a dishwasher. we thought buying morse expensive soap would help they cycles clean better but i didn't. every wash leaves little food/debris particles in every cup or bowl. very disappointing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there tori,
I see that you are having some concerns with your Samsung Dishwasher not cleaning your dishes correctly and I would like to help ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143184893. We thank you for being the best part of our Samsung family. ^Brad
Piece of garbage, useless waste of space
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the ultimate piece of crap. NOTHING comes clean and we got rid of our old dishwasher for this $700 piece of trash. Like most others, I've tried every option, every cycle, numerous types and brands of detergent. Makes no difference- IT'S THE DISHWASHER!!! Should've read the reviews because it seems like anyone reviewing that wasn't part of a "promo" said the same... Checking into return options as i do not want this crap in my house. It's worthless... My house is now loaded with Samsung appliances, should've bought LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lydia07013
We appreciate your patience in dealing with the situation you're having right now with your StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA.
Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Here are some links for more details to help you maximize the appliance's potential.
Dishes are not clean after the dishwasher cycle https://www.samsung.com/us/support/troubleshooting/TSG01000962/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R5061US/AA
One (1) Year All Parts and Labor,
Five (5) Years Printed Circuit Board, Racking (Labor Charges for inhome service starting from the 2nd year is customer's responsibility), and
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with same or current model (that is better or equivalent in functionality) (Labor related to replacement is customer's responsibility).
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144663029
Have a great day.
^Charles
Samsung Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An open box-excellent condition but has a small dent in the door that is noticeable and was lacking any paperwork. Have not had a chance to install and use yet as we have not completed our kitchen remodeling.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Jerry! We understand that this unit is meeting your expectations and we couldn't be happier for you . Thank you for your continued support and for choosing Samsung. ^Nic
Attractive Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking dishwasher. Fantastic match to the black stainless set.
I would recommend this to a friendDishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with this purchase. Looks nice & works great. Got the best deal at Best Buy.
I would recommend this to a friendQuiet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So quiet sometimes you do even know it is on. Love the fact that doors opens on its own when done. Love it
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice dishwasher! Cleans very well and doesn’t leave dishes still soaking wet!
I would recommend this to a friendNot good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not clean our dishes well. You have to have the dishes completely clean before you put them in the dishwasher. 3rd row is a waste
No, I would not recommend this to a friendBrand response from Samsung
Posted .KimberlyE, let us give you a few tips and tricks on cleaning the dishes.
I have a helpful link for you that will assist you in cleaning your dishes. Please click the embedded words.
Dishes are not clean after using the dishwasher
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145968588) to help our team pull up your information.
Have a great day
^Camille