Customer Ratings & Reviews
- Model:
- OBX DW80R5061UT
- SKU:
- 6586678
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
to a friend
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I had been informed that I needed a metal valve Cost me extra 90.00 dollars that could have been avoided. Had valves in garage could have replaced it before they came. Everything else was good.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Andy! We are happy to hear that this unit is meeting your expectations and we thank you for your continued support and for choosing Samsung. ^Nic
Dish washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the black stainless, very quiet and like that the doors opens to help dry
I would recommend this to a frienddon't buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not good, in one year it broke for the same reason twice, cannot pump water
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're saddened by the condition of your dishwasher, AJCville. We want to speak to you directly to offer support and see the options for fixing their dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147250728, to help our team pull up your information when you message us.
Have a great day.
-John
Dish washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the same dish washer before this one and it did not last 4 years. Repairing it cost it almost the same as buying a new one. That’s why I had to buy this one.
No, I would not recommend this to a friendClean
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item clean .........................................................greaaaaaaaaaaat
I would recommend this to a friendPJ
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great so far, the diswasher is very quiet and there are plenty of cool features.
I would recommend this to a friendBest dishwasher ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nicest dishwasher ever, everything always comes out clean, it’s so nice looking and very quiet.
I would recommend this to a friendBroke within a year; Samsung won't honor warranty
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item in January 2022. Due to supply chain issues, it was not able to be delivered and installed until 3/29/22. In February of 2023, it began making clunking noises at start up (even when the dishwasher was empty). I contacted Samsung about warranty repair (1 year warranty). They told me my warranty had expired in January. I explained to them that it's only been in my possession since March 29. They didn't bother to respond.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We don't want your experience with the appliance to be affected by its noise, KayTeeO. We'll be glad to help!
While we try to make our dishwashers as quiet as possible, they cannot operate in complete silence. Loud or unusual noises indicate that action is needed, however. I have provided the links below to learn more.
Samsung dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
Normal dishwasher sounds and their meanings:
https://www.youtube.com/watch?v=UCU1FVp06MQ
You may also refer to page 28 of the user manual for other solutions when the dishwasher is too noisy.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145596363) to help our team pull up your information when you message us.
Thank you!
-Angelica
Don't get unless u like crusty sliverware
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this dishwasher. Ita not near powerful enough. I have to fully wash the dishes before putting them in. Dirty silverware every time. But I do like that it dries my dishes
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you see having issues getting the best performance from your Samsung Dishwasher and I would love to help make sure you are getting the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Thank you for choosing Samsung. ^Brad
Does not clean well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, sounds quiet, doesn't clean so well. Even when the dishes are pre rinsed (basically cleaned) in the sink before putting them in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure you'll be satisfied with how your dishwasher performs, MichaelA. We'll be glad to help!
When your dishes aren't cleaned after a dishwasher cycle, you'll want to ensure you're doing everything right, using detergent and rinse aid as directed. I have provided a link below for more information.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also check pages 16-19 of the user manual to learn more about loading the dishwasher and page 27 for other solutions when the dishwasher does not clean the dishes properly.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
For reference, below are the guides to learning how to load your dishwasher and improve its cleaning performance.
https://www.samsung.com/us/support/answer/ANS00062443/
https://www.youtube.com/watch?v=bajCw_H-njg
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145623453) to help our team pull up your information when you message us.
Thank you!
-Angelica
Save your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One year later and has stopped working. Would like something to last loner than a year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate your time reaching out to us, and we are glad you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not working. We understand the importance of having a working dishwasher, especially when running our machine during busy schedules. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
The dishwasher does not start or fill water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
The dishwasher doesn't turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R5061US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144706039
Thank you for choosing Samsung. Have a great day.
-Trisha-
Spend your money elsewhere
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a decent dishwasher at first, but after about a month of use, leaves food particles all over the place. I have to basically pre-wash the dishes before putting them in. Basically just a glorified sanitizer, do not recommend this dishwasher. The only way they dry is when the door pops open automatically at the end of the cycle, so dry water marks on everything as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to provide a hassle-free experience while using your dishwasher, VictoriaD. Let us get you the help you need.
Please follow the directions on these links and hyperlinks and watch the full video to rectify this.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
To clean the interior, especially the filter, please turn to pages 22-23 of the dishwasher's user manual:
https://downloadcenter.samsung.com/content/UM/202305/20230502152700845/UM_DW7000KM_DW80T5040_DD81-02025D-01_EN_FR_ES_220825.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146522717, to help our team pull up your information when you message us.
Have a great day.
-John
dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the dishwasher. It is quite and love the black stainless-steel look.
I would recommend this to a friendQuietest dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sooooo quietttt Love it. I wont hesitate to recommend it to anyone Looking for water savings.
I would recommend this to a friendZero stars if I could.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs a $400 repair after 2 years just outside my extra warranty
No, I would not recommend this to a friendNot as good as Bosch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as a Bosch. This does a ok job of cleaning, BUT I would exchange it for a Bosch any day where i know all my dishes will be clean not just some.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jbailey, we understand your concerns and we are here to assist you with getting the best performance out of your appliance. I am including a link to a helpful troubleshooting guide to support your concerns on the cleaning performance (https://bit.ly/2WLGHBw). If you need further assistance, please feel free to reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143574159) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Great dish washer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes great, love the top shelf for shortage to clean. Love the color
I would recommend this to a friendBest Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WE Have found the guidelines very helpful. We really like the washer.
I would recommend this to a friendBetter than any other
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best choice we couldve made. Simply amazing
I would recommend this to a friendOver rated
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher doesn’t measure up to our expectations at all. We have followed all the steps and it doesn’t clean our dishes any better than our old much cheaper one. Even on storm wash it still leaves soap residue that had to be rises off afterwards. Not to mention a normal cycle takes about 3 hours. When I put the recommended amount of soap in how is there residue left after 3 hours??
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for taking the time to leave this review.
We understand that your diswasher is not cleaning the dishes properly, leaves a soapy residue, and takes too long.
When your dishes aren't cleaned after a dishwasher cycle, you'll want to ensure that you're doing everything right, using detergent and rinse aid as directed.
Dishes are not clean after the dishwasher cycle https://www.samsung.com/us/support/troubleshooting/TSG01000962/#white-film-on-dishes-after-washing-in-samsung-dishwasher
Most dishwasher cycle times range from 80-150 minutes, depending on the cycle and the soil level. It's not unusual for a cycle to be 2 or 3 hours long. This is true for all manufacturers, not just Samsung. However, if you think the cycle is too long, follow the few steps below to determine the cause of the issue.
Samsung dishwasher cycle takes a long time to finish https://www.samsung.com/us/support/troubleshooting/TSG01001909/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144987945) when you message us to help our team pull up your information.
Have a great day.
^Charles