Customer Ratings & Reviews
- Model:
- OBX DW80R5061UT
- SKU:
- 6586678
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
to a friend
Wish my previous Samsung didnt break
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher may be a higher grade than my previous Samsung dishwasher, but it does not clean the dishes. I have cleaned the filter, in a brand new dishwasher, I use the sanitize option and use Borax as a water softner and cleaner in addition to dishwasher soap. BUT the dishes, especially the glasses, have a fine grit left in them. And yes, I use rinse aid. I wish my original purchase did not break, I miss her, she actually did her job. She got my dishes clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, It seems you are having problems getting clean dishes from your Samsung Dishwasher and know that is not ideal. I would be frustrated as well and would like to provide some of our best practices to ensure the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
If you need additional assistance, we can help you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143480433. We thank you for being a part of our family and thank you for choosing Samsung in your home. ^Brad
Don’t waste your miney
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money! Quit working within 6 months and dealing with Samsung for the repair has been an absolute nightmare!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Dishwasher and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142815225. We thank you for being a part of the Samsung family. ^Brad
Best Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super quiet and efficient best dishwasher I’ve purchased
I would recommend this to a friendDishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an easy process. Great dishwasher! Very quiet.
I would recommend this to a friendBrand response from Samsung
Posted .Daisy! We thank you for taking the time to leave your feedback and choosing Samsung. ^Nic
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Not noisy. Good looking. Cons: Not so good when it comes to cleaning
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that it's essential that your dishwasher cleans your dishes properly, Mohan. Let us help you with improving the cleaning performance of your unit.
I recommend checking the resources below that may help fix the cleaning performance of your dishwasher.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Improve your dishwasher's cleaning and drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
For reference, I've included a link to learn how to load your dishwasher.
https://www.samsung.com/us/support/answer/ANS00062443/
You may also check page 27 of the user manual for other troubleshooting steps when the dishwasher does not clean the dishes properly.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145093783) to help our team pull up your information when you message us.
Thank you!
-Angelica
Not Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a Good Dishwasher at all. My 20 year old dishwasher washed better than this . Extremely long cycles and Poor washing ability .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi docdes4,
We appreciate you reaching out regarding your inconvenience with our Samsung dishwasher and we know how important dishwashers are especially if we are cleaning our dishes between your busy schedules. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend checking on links for basic troubleshooting steps:
The cycle takes a long time to finish:
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
Dishes are not clean after using the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R5061US/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144212962
Thank you for choosing Samsung. Have a great day.
-Trisha-
Dishes dont dry
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasnt installed properly by best buy. Had to fix the draining hose and since the hose was bent for so lomg - dishwasher didny drain properly which caused the dishwasher motor to burn out. Warranty wasnt honered by best buy. Have to repurchase a new dishwasher elsewhere
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the feeling of experiencing all this with your dishwasher, Mounia.
We suggest contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Love this dishwasher!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really happy with this dishwasher! Very Quiet!
I would recommend this to a friendBrand response from Samsung
Posted .Hello tiger4775! Thank you for your positive feedback and choosing Samsung. ^Nic
Worst samsung product ever
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is the worst samsung product i have ever owned. It constatntly has a flashing lc supposedly notifying of a water leak. There is no watwr leak and it has been pulled and checked many times. I never thought with product less than a year old i would have so much trouble. I wish i could return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tifanicoyne!
Thank you for reaching out to us. I see you have some concerns with the Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Stainless steel. I sincerely apologize for the inconvenience if your Samsung Dishwasher has an error code "LC". The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Dishwasher is Displaying an Error Code": https://www.samsung.com/us/support/troubleshooting/TSG01002074/.
You may also refer to the user manual about some "Troubleshooting Checkpoints" if it occurs on your Samsung Dishwasher" on pages 27-29 and "Information Codes" on page 30: https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf.
I also shared the link about the warranty information of your Samsung Dishwasher: https://www.samsung.com/us/support/service/warranty/DW80R5061UG/AA.
Your Samsung Dishwasher is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor,
Five (5) Years Printed Circuit Board, Racking (Labor Charges for in-home service starting from the 2nd year is customer's responsibility), and
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with the same or current model (that is better or equivalent in functionality) (Labor related to replacement is the customer's responsibility).
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144638675
Have a great day.
Melardo
Service issues
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having problems and Samsung is giving the runaround. Been out twice, still haven’t fixed it, and now they’re pushing back on replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Gman57, I see that you are having issues with your Samsung Dishwasher and understand you are needing to utilize the warranty. I understand how much of a dilemma this can be, but I would like to help out. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143399383. We thank you for choosing Samsung in your home. ^Brad
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control panel died within 3 weeks of purchase and just beyond the 15 day return period. Samsung is sending a tech, but I didn't spend $900 on a dishwasher to have it break right away. Do yourself a favor, buy the extended warranty. I would if I could at this point. It's incredibly asinine that Best Buy has only a 15 day return period.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Josh! We are sorry to hear that you're disappointed in your dishwasher. However, we are happy to know that you are on your way to having the unit repaired as designed.
Please know that if you ever need further assistance, you can contact our support team at Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143636769
Thank you for being the very best part of Samsung. ^Nic
Good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that it opens when it’s done to allow dishes to cool. Like the idea that you can adjust a shelf but it’s very flimsy feeling
I would recommend this to a friendBrand response from Samsung
Posted .Hello Lindsay! Congratulations on your new dishwasher and we hope you continue to enjoy your clean dishes. Thank you for choosing Samsung. ^Nic
Poor frying and loading Samsung dish washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry dishes. Also poor spacing for dishes. Doesn't load as many dishes as my old dish washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsong,
I realize that this situation is difficult since we use a dishwasher daily. We understand you need a reliable appliance that will function properly.
To help you with your concerns with the dishwasher that doesn't dry the dishes and inadequate spacing, I am providing Samsung links to guide you on the issue.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
I have shared the user manual link below for additional steps needed to resolve your concern with the dishwasher. Please access the link and turn to page 28.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Your dishwasher is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor.
Five (5) Years Printed Circuit Board, Racking (Labor Charges for in-home service starting from the 2nd year is the customer's responsibility).
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with the same or current model (that is better or equivalent in functionality) (Labor related to replacement is the customer's responsibility).
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/DW80R5061US/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144792668
Leo
Samsung Dishwasher
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung dishwasher is the best we have ever owned. It gets the dishes very clean, and the 3rd rack is such a convenience. My only gripes would be that the water sometimes settles on the top. And it is a bit pricey. It is not major enough to make a difference in my rating though.
I would recommend this to a friendSamsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher, Very quiet and energy efficient
I would recommend this to a friendSamsung Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well. Hard to load glasses in the top rack. Overall a very good dishwasher.
I would recommend this to a friendPoor pump and drain valve
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher drain valve and pump failed after 9 months. Fixed under warranty, now 8 month later is failing again with same issue. Even when working, the dishwasher sends a slurry of fine grain food particles all around the upper rack and coats the dishes during the rinse cycle leaving a layer of grit on glasses and bowls that can bake on if using heated drying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Greg,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not working properly. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
A dishwasher isn't draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R5060US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144551700
Thank you for choosing Samsung. Have a great day.
-Trisha-
Worst dishwasher I've ever owned
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't believe this is a Samsung product. This is the worse dishwasher I have ever owned. It rarely cleans the dishes even though they are rinsed clean before they go into the dishwasher. Half the time there's still soap left inside at the end of the cycle. I've tried different brands of detergent and it's the same issue. I purchased this dishwasher January 2020 and I'm already looking for a replacement because this one isn't worth the trouble.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AJames97! I'd like to provide this link (https://bit.ly/3lAG0TR) to some useful information about what to do if your dishes are not getting clean enough. ^Jecca
Do not buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had this dishwasher for less than a month before it broke. We were days outside of Best Buys return policy so we contacted Samsung. It is taking just under 2 weeks before they are sending someone out to look at it. We are so upset about being without a dishwasher AGAIN for such a long time. You shouldn't have to "fix" a brand new dishwasher, especially at this price. Never again will we buy this brand or at Best Buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey! We're sorry to hear that your Samsung dishwasher experience was less than ideal. You're currently working with an authorized service center to resolve your concerns, so you're definitely on the right track to getting the most out of your appliance! Thank you for taking the time to leave a review. ^Ty
Happy to have
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace my old one that petered out, so I'm just happy to have working dishwasher now. No complaints.
I would recommend this to a friendBrand response from Samsung
Posted .Hello McGillicuddy! We are happy to hear that this unit is meeting your expectations and we thank you for your continued support and for choosing Samsung. ^Nic