Customer Ratings & Reviews
- Model:
- OBX DW80R5061UT
- SKU:
- 6586678
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
to a friend
Damaged product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine was damaged when delivered and since I did not install it for two weeks, I did not discover the problem. Best buy said I was 2 days out of their return period. I am beyond disgusted.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Steven,
We would love to help you with your dishwasher since you have been a loyal customer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145830509, to help our team pull up your information when you message us.
Have a great day.
-John
Do not recommend
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Sleeve came apart within 1.5 years of ownership. Not the one to buy.
No, I would not recommend this to a friendlemon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking at Maytag and got conned into buying this POS from the Samsung rep. I either got a lemon or the installer didn't know what he was doing. I have to wait a minimum of 1 hour before I can run a load of dirty dishes. When I went back to Best Buy and told them my problem I was looked at like I had the black plague.
No, I would not recommend this to a friendLC Error - water doesn't fully drain or something
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look online, looks like these samsung units all are plagued with LC errors which indicate a water leak of which you won't ever find lol - you have to open the bottom of the dishwasher, wipe it down, and then it works again for awhile....
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello tmploftheghst,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your Samsung dishwasher as it displays an error code which indicates a water leak. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01002074/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144548591.
-Noraina
Broke 5 Days outside WARRANTY!!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased January 22 2020 Broke on January 27 2021 5 days after manufacture warranty runs out SAMSUNG Dishwasher doesn’t turn on I tried everything Samsung won’t do anything about it ridiculous Good thing I purchased Samsung geek squad warranty but still I should get a brand new one at least
No, I would not recommend this to a friendDishwasher does not wash or dry
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible dishwasher, does not dry dishes, and I have had to rewash the dishes by hand. I had Samsung come out twice to tell me that dishwasher don’t wash plastic dishes well!!! Totally unacceptable, must have gotten a lemon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having some concerns with your Samsung Dishwasher not washing or cleaning your dishes and I would like to help ensure you are getting the best performance from your machine. See links below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Thank you for choosing Samsung. ^Brad
What a saga this has been.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This whole purchase and installation process has been a nightmare. I can't even blame one person or company for the experience. I ordered two Samsung appliances (oven and dishwasher), which both showed up damaged. They were installed anyway, as they still functioned, with the promise of exchange for new appliances. I had to call in multiple times to get the exchange to happen. Then when they didn't show up on my scheduled appointment I had to call in again and it turned out the person I spoke with didn't properly process the exchange. So I had to wait additional time to get the replacements. Once those arrived, one of the new appliances (oven) was damaged more than the first one, so I had to refuse delivery on it. Called in the next day and was told I had to wait again. Called in another day later to be told I couldn't exchange the appliance, I had to return it and order another one. During this process I was offered a gift card for my troubles, which I thought was nice since I hadn't asked for compensation. So... I ordered the replacement and waited another 30 minutes on hold to speak with someone who could process my return, only to be told I would in fact not be getting the gift card unless I call back in days after the now new again appliance is supposed to be installed. Even then, only if it manages to arrive undamaged. So I'll have to wait to see if that one is damaged or not and may or may not get the promised compensation. At this point I've spent more than 6 hours either talking to people or on hold to get this accomplished, and it's still going to be another week before it might be over. By the time this happens it will have been nearly 6 weeks of back and forth. Worst part is that none of my "concierge" team is seemingly able to handle everything in one stop. Multiple hold times and multiple teams to accomplish all of this. Again, not the fault of any one person, but nevertheless it's been a nightmare that I hope to never repeat. The oven works nice, and I even got the replacement cheaper because it's now on sale, but I'd really like to have one that isn't damaged.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number: 1144888081
-Trisha-
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was deliver on time and function properly
I would recommend this to a friendBrand response from Samsung
Posted .Hello DellG7! We appreciate your feedback, continued support and choosing Samsung! ^Nic
DO NOT WASTE YOUR MONEY
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS! We have to take it apart every couple of weeks to fix a "leak" that is really just a faulty product design by Samsung. Seriously do not waste your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AnnA!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Dishwasher is leaking. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Dishwasher is Leaking": https://www.samsung.com/us/support/troubleshooting/TSG01001021/.
I also shared the link about the warranty information of your Samsung Dishwasher: https://www.samsung.com/us/support/service/warranty/DW80R5061US/AA.
Your Samsung Dishwasher is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor,
Five (5) Years Printed Circuit Board, Racking (Labor Charges for in-home service starting from the 2nd year is customer's responsibility), and
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with the same or current model (that is better or equivalent in functionality) (Labor related to replacement is the customer's responsibility).
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144778366
Have a great day.
Melardo
Worst possible dishwasher ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Disappointed. It smells all the time. Even when it’s empty. It takes over two hours to wash dishes if you want them clean. The bottom rack will not go back in once it’s pulled out without having to fight it. Most of the time the wheels come off of it. Don’t buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer. I see that you are experiencing issues with the bottom rack of your Samsung Dishwasher and would like to take a look into that for you. I Also have some solutions to the odor you are receiving because we all know that is not ideal. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
I would love to speak with you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143487247. We would like to welcome you to our Samsung family. ^Brad
New Kitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven't installed our dishwasher yet because we are still working on our kitchen. Best Buy was very helpful with me picking out the right dishwasher for our kitchen.
I would recommend this to a friendInstallation only
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to pay another $170 for installation when it arrived.. on top of the $250 installation fee they charged when I placed the order.. thought it was rocket science? It’s was installed within 5 minutes..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
Disappointed with this purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The baskets are flimsy . It’s not quiet it pops open don’t know why
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tradergal7! The door opening is actually the Auto Release feature that helps dishes to dry faster and helps prevent mold and mildew. However, if you would like, this feature can be disabled. Instructions can be found in the user manual. ^Jecca
Samsung dishwasher
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied with the purchase. The bottom tray slide in/out was problematic from day 1. After less than 6 months of purchase, the bottom tray does not slide in/out at all and keeps getting stuck. It is a major issue and am completely dissatisfied with the purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Prity, I see you are having troubles with your bottom rack not sliding in and out on your Samsung Dishwasher and know that must be irritating. I would like to offer some help to ensure you are getting the best performance. Please contact us for assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143425252. We thank you for being a part of our Samsung family. ^Brad
Don't buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't dry the dishes and also the washing leaves residue on them, although I scrape them off before putting them in the dishwasher. Very disappointed of other features too. I also think that most of the dishwashers are pretty much similar, and I'm not willing to pay a fortune for any one there.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Inamada! We'd love to help you get the most from your dishwasher. This link (https://bit.ly/2Um0wun) has information on how to make sure the dishes come out as dry as possible. Also, this link (https://bit.ly/2WwwKWv) has some great steps to take if the dishes are not getting clean in the dishwasher. ^Jecca
Save your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased it just over a year ago and lo and behold, the warranty expired 2 months ago and the dishwasher won't work anymore. Samsung appliances are garbage!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146241021) to help our team pull up your information.
Have a great day,
-Ernest-
Good Product. Very poor installation.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is based on my own test run. The Best Buy installers were not able to test it because they broke a plumbing fixture and I had to hire a plumber to replace it.
I would recommend this to a friendVery pleased
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I love this refrigerator. It is very spacious, even just the bottom 2 racks. The top rack is just an added bonus. I haven’t tried all the features yet.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Kadzi! We are happy to hear that this unit is meeting your expectations and we thank you for your continued support and for choosing Samsung. ^Nic
It doesn't dry our dishes............
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems to wash ok, however it doesn't dry our dishes well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you are having issues with your Dishwasher not drying. I can help with that. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01001910/ Thank you for choosing Samsung. ^Brad
Would not purchase Samsung again
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for two years then without warning dishwasher failed and almost caught fire
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KennyR,
We would like to assist you further with your concern. Kindly let us know more about the dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147424634) to help our team pull up your information when you message us.
Have a great day,
-Ernest-