Customer Ratings & Reviews
- Model:
- OBX DW80R5061UT
- SKU:
- 6586678
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
to a friend
Not impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is disappointing at best. I’m not a fan of the new automatic open drying feature. At the end of the wash cycle, the washer pops open to allow the dishes to air dry. It does not have a drying mechanism. The dishes come out damp and full of water spots!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Dishwasher. I see you are new to our Condensation Dry Technology. See link below for more information to get the best results:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Thank you for choosing Samsung. ^Brad
Samsung washer.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this Samsung washer. Just 7pm the into the usage, the washer start falling apart. You will regret wasting your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DerekD,
We want to learn more about what transpires with the dishwasher and would like to assist.
You may contact our Support Team via the link below to speak with a live representative to better assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Horrible experience
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would really rate this at zero if it were an option. We've had service out five times- currently doesn't work at all and just bought it in November. Takes very long time to get service. Horrible, horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dishwasher,
Thank you for your feedback. We are disheartened that you have had multiple visits for repair. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.
Please feel free to communicate with us through the channels below as we wish to get a better and permanent resolution for you regarding your concern with the dishwasher.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care:
1-800-726-7864 (1-800-SAMSUNG)
Your reference number: 1144785823
Leo
Not a good choice.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible dishwasher, doesn't clean as well as our 20yo roper did. It leaves food particles behind and baked on. We have tried many different settings and types of detergents. We regret this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We see your point that having clean dishes is essential, JulieW. We're here to help correct the cleaning performance of your Samsung dishwasher.
Here is a link to the troubleshooting steps to try when dishes are not clean after a dishwasher cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
I recommend checking the link below to improve your dishwasher's cleaning and drying performance.
https://www.youtube.com/watch?v=bajCw_H-njg
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145085879) to help our team pull up your information when you message us.
Thank you!
-Angelica
Nice addition.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. The third rack has plenty of room for cutlery. The spring door at the end of the wash is an amazingly good feature.
I would recommend this to a friendTerrible
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dishwasher I have ever owned. Had samsung technicians out twice. They confirmed there was nothing wrong, it's just terrible. You have to use the liquid dishwasher detergent and alot of it!! Most times we need to rewash anything from the too shelf. Do not buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Sara! Thank you for taking the time to share your experience. We want to make sure that you're getting the most out of your Samsung dishwasher. Here is a link to a guide that'll help resolve the cleaning concerns that you may have. https://www.samsung.com/us/support/troubleshooting/TSG01000962/ Thank you for being the best part of Samsung! ^Ty
Very Nice Dishwasher!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After many years with my KitchenAide DW, it was time to replace it. Decided to try out the Samsung and so far I am quite pleased with it! Love the upper third rack for small lids and utensils but I do need to be mindful of taller items in the top rack itself as these prevent opening the upper 3rd rack....but just a learning curse here. Machine is quiet and the dishes come out great. Easy to load. I use the 60 minute wash-The same wash was 30 minutes in my old machine so I hope I am not using up too much more energy hoping this DW is more efficient than my 15+year old Kitchenaide! Overall so far so good and I am impressed. Price was right too with purchase of other Samsung appliances too.
I would recommend this to a friendCrappy dishwasher. Don’t buy.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete crap. It’s difficult to shut the dishwasher without the wheels hitting the metal gasket on the inside of the door. Every time the wheels hit the gasket it slowly bends back, until water leaks from the dishwasher. This has happened twice in the last year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung . I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142558069. We thank you for being a part of the Samsung family. ^Brad
Samsung black stainless dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works very well. Gorgeous finish. I'm very happy with it. The unit actually came in a couple days earlier. Even better
I would recommend this to a friendHorrible
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this for 6 months and it stopped working about 2 months ago. Its saying it wont drain. There is mothing ckogging the machine and I am assuming its an electrical issue like every other appliance I have recently bought
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Electricalsensorissue! Thank you for taking the time to leave your feedback. I understand that your unit is not draining as it should. Below I have provided a link that will help rectify your concern. (www.samsung.com/us/support/troubleshooting/TSG01001363/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143926237
Thank you for choosing Samsung. ^Nic
Poor quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really optimistic about this dishwasher, but because it was Covid I had to order online without seeing it. Unfortunately, the interior of the unit was cheap and the top shelf dropped down a couple of inches when you pulled it out. I had to return it.
No, I would not recommend this to a friendStaff is great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is amazing. I love it! The dishwasher is fantastic and everyone at Best Buy has been superb and helpful.
I would recommend this to a friendWrong dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When are going to bring the right dishwasher ? We ordered a black stainless steel and got a regular stainless steel. We are waiting for another phone call.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Pump Failure
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pump failed after 13 months. Samsung only offers a one year warranty on parts and labor so would not replace it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want the best for your dishwasher. Let's help you out, Greg.
Should you wish to purchase the compatible dishwasher pump, you may reach out to our Samsung Parts Team to order the parts needed for your fridge at (800) 627-4368. Available from Mon - Fri between 9:00 a.m. - 6:30 p.m. EST. They can check the available parts or accessories you wish to order.
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146925318, to help our team pull up your information.
Have a great day!
^Chrystel
dont use best buy installers
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am reviewing Best buy delivery and installation company, who showed up to deliver dishwasher and after 3 weeks of delays, rescheduling and no installation, we had them take it back and PC Richards matched the price delivered and installed in 3 days.
No, I would not recommend this to a friendStay away
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Interior problems, metal holding rubber gasket in place is faulty and comes off of maching. Known problem to Samsung. Maching does not properly seal and water leaks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PATTYO, we are sorry to hear that you are having this problem with your dishwasher. We would like to speak with you further about the concern you are having to see how we can get this resolved. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144137276) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Spend your money on something else
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 6 M O, failed, week for service, DOTNOBUY
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to understand more about what occurs with the unit.
We suggest contacting us via the options below to speak with a live representative to assist you better.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Great buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher. Love all the different options. Plenty of space and several different choices as far arrangement. Would definitely recommend
I would recommend this to a frienddon`t go here
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can`t rate this dish washer.been trying to get delivery for 2 months. been reschelded 6 times.Cousmter service is real bad . all I get is another date.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store about the delivery of your dishwasher.
Have a great day.
-John
A dud... get any other brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine was purchased March 2021. Today (10/21) I received an error message indicating it was leaking. When calling our home insurance, they said this is a common problem for Samsung machines. Pretty disappointed!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We appreciate you taking the time to leave your feedback. I understand that you are getting an error regarding the unit leaking. Below I have provided a link to help you get the best performance out of your dishwasher. (http://www.samsung.com/us/support/troubleshooting/TSG01001021/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143844982
Thank you for choosing Samsung. ^Nic