Customer Ratings & Reviews
- Model:
- OBX DW80R5061UT
- SKU:
- 6586678
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
to a friend
Dishwasher in black stainless steel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a dish washer in black stainless steel to match the decor I have going on in my kitchen. This fits the bill and at a good price!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there stevent, I would like to thank you for your feedback on your new Samsung Dishwasher. I am glad you were able to find the perfect unit for your kitchen. We thank you for choosing Samsung and welcome you to our family. ^Brad
Looks good but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to match my other appliances thinking that because it is new it would be better at cleaning. Not the case. I feel that it washes just as our other 15 year old one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want our customers to have the best cleaning experience on your dishwasher, Rich.
When your dishes aren't cleaned after a dishwasher cycle, you'll want to ensure that you're doing everything right, using detergent, rinse aid, and proper load as directed.
Here are links/videos about:
Dishes are not clean after dishwasher cycle; https://www.samsung.com/us/support/troubleshooting/TSG01000962/
How to use dishwasher detergent and rinse aid in your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00066253/
Samsung dishwasher cycles, options, and settings: https://www.samsung.com/us/support/answer/ANS00084182/
Learn the best way to load a Samsung dishwasher; https://www.samsung.com/us/support/answer/ANS00062443/
Samsung dishwasher water supply requirements: https://www.samsung.com/us/support/answer/ANS00080767/
Improve your dishwasher's cleaning and drying performance; https://www.youtube.com/watch?v=bajCw_H-njg
How to properly load your dishwasher: https://www.youtube.com/watch?v=ZNbla-A9LOQ
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145282985), which will help our team pull up your information.
Have a great day.
Melardo
Samsung has turned into garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap won't drain after 2 months, used to love Samsung but they suck, i have a washer and dryer that are nearly dead at the 4 year mark as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Anon,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it won't drain. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001363/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144443070.
-Noraina
Awesome dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product, things changed on it since the last time I purchased one… this one doesn’t come with a plug so remember to buy one of those!
I would recommend this to a friendDoes not clean properly
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not clean even lightly stained utensils properly. Need to remove all the debris from the dishes, pans before putting them in. Very disappointed that this is step down from the Whirlpool dishwasher I had earlier.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SPDE! We are sorry to hear that your dishwasher is not cleaning as expected. I know this must be frustrating, so we would like to help rectify the concern. Below is a link that will help get you the clean dishes you expect. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/).
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143895698
Thank you for choosing Samsung. ^Nic
Poor quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two years, the dishwasher started making rattling noises and stopped cleaning the dishes properly. Cost to fix is almost the price of the appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Matteo.
We want you to have the best experience using your dishwasher.
The links below will cover the steps that may help you avoid service if the dishwasher is noisy.
Samsung dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
Normal dishwasher sounds and their meanings:
https://www.youtube.com/watch?v=UCU1FVp06MQ
We'll help you make sure your dishwasher is being used to its fullest.
Dishes are not clean after dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Improve your dishwasher's cleaning and drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
How to use dishwasher detergent and rinse aid in your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00066253/
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
How to properly load your dishwasher:
https://www.youtube.com/watch?v=ZNbla-A9LOQ
Proper cleaning is an important part of dishwasher maintenance. Not only does it improve performance, but it also reduces unnecessary repairs over the dishwasher's lifetime.
Routine and deep clean your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00076793/
Clean and care for your dishwasher:
https://www.youtube.com/watch?v=rR_ivObG_Tc
You may also refer to pages 27 (There are food particles remaining on dishes; Not cleaning properly) and 28 of the user manual (Is too noisy) for more details:
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145702288) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Unsure on dishwasher
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still figuring out the controls, not very user friendly. Door opens before dishes dry, theres a way to stop it, but not easy to set. Jury still out on if we like it or not. No grill under the door ugly rubber hangy thing.
No, I would not recommend this to a friendContractor did not/would not install the dishwashe
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The contract did not/would not install the dishwasher. The Charge is still on my account, so please remove this item and remove the charges.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Great Dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher! This is our second time buying it since we moved and wanted to have the same one again.
I would recommend this to a friendvery disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in Feb and only used two months and the circuit board lights up but will not start .Samsung repair does not give time frame for repair appointment til the day of.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there andrea,
I see you are experiencing issues with your Samsung Dishwasher not working. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143213071. We thank you for being a part of our Samsung family. ^Brad
Samsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is an absolute piece of junk and the last Samsung product I will ever purchase. Racks don't slide out easily and are always getting stuck. The bottom rack is not set up right to hold plates. Most of the time I wash my dishes by hand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Elizabeth! Thank you for reaching out to us with your concerns. Here is a link that will help with your Samsung dishwasher https://bit.ly/35fQlgy ^Ty
Poorly made
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it the first day I got it the whole frame was cracked very cheap made don’t recommend. I own several Samsung products but this dishwasher needs lot of improvement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144648561.
-Noraina
Samsung Appliances: Masterclass in Disappointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can say with confidence that my Samsung dishwasher is the worst appliance I have ever owned. After only two years, it threw an LC code—indicating a leak. But there was no visible water until the machine was removed, and even then, it was just a tiny bit. Yet, that minuscule amount was enough to completely disable the machine. Now, let’s talk about the repair nightmare. Samsung’s repair service has been out three times, and guess what? The problem still isn’t fixed. While I appreciate that they agreed to cover the cost of the parts, I’ve now had to take four days off work just for the chance that my dishwasher might function again. But the incompetence doesn’t stop with Samsung—their chosen repair company, is a joke. They don’t tell you what time they’re coming until the day of (because apparently, giving customers a reasonable timeframe is too much to ask). I waited hours at home today, sent multiple messages, only to receive a call at 3 PM saying they can’t come. Absolutely unacceptable. And this isn’t just the dishwasher. Let’s do a quick Samsung appliance failure roll call: ✔ Dishwasher – Broken after 2 years ✔ Refrigerator – Ice maker leaks, after 2 years ✔ Dryer – Only works if I set it to the longest cycle ✔ Gas Range – Three of five knobs broken, the first one broke in year 1 That’s four out of seven brand new Samsung appliances showing major degradation in just two years. And I fully expect Samsung’s response to be something like: "We're sorry for your experience. We strive to uphold the highest standards..." – some meaningless corporate nonsense. Maybe I was just unlucky. Maybe not. Either way, at least now you know my experience, and you can make an informed decision before throwing money at Samsung’s subpar appliances. Final verdict? Perhaps avoid Samsung appliances at all costs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having a dependable dishwasher and appliances is essential in every household, QuincyB. Let's gather the necessary information to ensure yours delivers optimal results.
The link will help address the leak in your refrigerator. Please select the scenario that best fits your situation and learn more by checking the hyperlinks.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshoot/TSG10003766/
You can check the availability of replacement knobs by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the dishwasher and other Samsung appliances, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148406922) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Poorly functioning dishwasher
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't feel as sturdy as my previous, cheaper Whirlpool, doesn't clean the dishes as well either. You have to load it exactly right and clean the bottom filter constantly. The top front is plastic which I dislike, and it recently started spraying rust onto dishes and cookware, ruining them. I wish I had kept my previous Whirlpool or at least gotten a new Whirlpool. I had it forever and never had any issues at all. I regret this purchase immensely.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Stm00,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it doesn't clean the dishes and the top front plastic is spraying rust onto the dishes and cookware. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you on the issue. Just select what kind of cleaning issue do you have.
You can also check this link https://www.samsung.com/us/support/answer/ANS00076793/ for some tips, routines, and how to deep clean your Samsung dishwasher.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load a Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144350972.
-Noraina
Samsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied because after the cycle is completed there is moisture still in the dish washer. I have never experienced this problem with any dishwasher that I have owned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to be satisfied with your Samsung dishwasher, PaulineB. Let us help you so you can continue enjoying using it.
I recommend checking the link below to troubleshoot the dishwasher that does not dry the dishes.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145081449) to help our team pull up your information when you message us.
Thank you!
-Angelica
The dishwasher foes a bad job cleaning glasses
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher does not clean the dishes properly. My wife washed ten glasses and four of them came out dirty. We have read the instructions and moved around dishes and it still doesn’t get them all clean. We will be exchanging this dishwasher.
No, I would not recommend this to a friendYou're better off washing dishes by hand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hope you like washing dishes by hand. You're going to be doing it a LOT. If I could give this product a zero I would. I'm now having to schedule my second repair and I've had this less than three weeks. **DO NOT BUY**
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were having issues with your Samsung Dishwasher. I am glad to see that you are headed in the right direction for a speedy repair from one of our Certified Samsung Technicians. We welcome you to our family and thank you for choosing Samsung. ^Brad
Loud 48 dBA-- not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are not very happy with this model because its actually pretty loud. First we had the other stormwash model (with the handle), and that was more quiet. We might switch back to that one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sidh,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher being too loud. We apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01002056/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144348706.
-Noraina
flimsy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not stainless steel, "hybrid stainless" whatever that is.... wet inside. doesn't ever get dry in the dishwasher. Didn't clean so well, probably because it didn't dry well at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sparkles
We appreciate your patience in dealing with the situation you're having right now with your StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd rack, 48 dBA.
Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Most Samsung dishwashers use condensing dry technology. This means that the water gets really hot and turns into steam, and then when things cool down again, and the water droplets form, they form on the cooling stainless steel walls of the dishwasher instead of on your still-hot dishes. Any remaining droplets on the dishes evaporate away, which is easier when the door is left cracked. Let us show you how to maximize your dishwasher's drying performance.
Here are some links for more details to help you maximize the appliance's potential.
Dishes are not clean after the dishwasher cycle https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Samsung dishwasher does not dry dishes https://www.samsung.com/us/support/troubleshooting/TSG01001910/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R5061US/AA
One (1) Year All Parts and Labor,
Five (5) Years Printed Circuit Board, Racking (Labor Charges for inhome service starting from the 2nd year is customer's responsibility), and
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with same or current model (that is better or equivalent in functionality) (Labor related to replacement is customer's responsibility).
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144663516
Have a great day.
^Charles
Judy at home
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Positively love the silverware top rack. Gets it clean and easy to load and unload. Never had this feature before.
I would recommend this to a friend