Customer Ratings & Reviews
- Model:
- OBX DW80R5061UT
- SKU:
- 6586678
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
to a friend
Damaged unit on delivery twice...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had two damaged unites delivered to me. Still trying to get a working unit in my house. This has been going on sense September and its now January....
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Bad cleaning quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t wash fine Post sales service is horrific They rely on “you break we fix “ for providing services in coral gables and they never pick up the phone
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mamo,
We appreciate the time you took to share your review.
When your dishes aren't cleaned after a dishwasher cycle, you'll want to ensure that you're doing everything right, using detergent, rinse aid as directed, and proper load.
Here are the links:
Dishes are not clean after dishwasher cycle: https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Improve your dishwasher's cleaning and drying performance: https://www.youtube.com/watch?v=bajCw_H-njg
How to use dishwasher detergent and rinse aid in your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00066253/
Learn the best way to load a Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00062443/
Samsung dishwasher water supply requirements: https://www.samsung.com/us/support/answer/ANS00080767/
How to properly load your dishwasher: https://www.youtube.com/watch?v=ZNbla-A9LOQ
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145277167), which will help our team pull up your information.
Have a great day.
Melardo
Storm wash the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we like the way our dishes are washed!!! We did not find any dirty spots, everything was fine!
I would recommend this to a friendReview
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, fair price. Controls are a little tough to reach if it's mounted under counter.
I would recommend this to a friendDishwasher Not Worth Owning
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to round out kitchen appliances and replaced an excellent working GE PROFILE dishwasher. This was a bad purchase. The third tray is relatively useless and it takes 2 hours to clean, and the dishes don’t come out that clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RawNRG! I'd like to help with this! This link (https://bit.ly/2H2H1nH) has information on the how to get the cleanest dishes possible. ^Jecca
Dishwasher
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We remodeled our kitchen. I love this dishwasher. It always smell great and I love the fingerprint feature.
I would recommend this to a friendToo easy of a decision
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First dishwasher purchase but this was a no brainer. Steel bucket, super quiet sound, clean looking exterior. Well done Samsung.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Magnack! We are happy to hear that your decision was easy to make when choosing Samsung. Thank you for your feedback and choosing Samsung.^Nic
Keep looking!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long run times, dishes come out still dirty FAR too often
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of having a reliable dishwasher for your daily use, MckenzieR. Let's get the necessary information to ensure the dishwasher works flawlessly.
The link below will help you address the dishwasher and ensure your plates are clean after each cycle quickly and easily. Please check the hyperlinks and watch the video.
Dishes are not clean after dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Samsung dishwasher cycle takes a long time to finish:
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146817760) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Terrible Dishwasher!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced a 34 year old Bosch and absolutely regret it. If you enjoy rinsing dishes, then using the dishwasher, then hand washing everything, then this thing is a deal. Terrible dishwasher!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tcal! We are sorry to hear that your unit is not cleaning as it should. Please know that I hear your concerns and I have provided a link that will help rectify your concerns. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143976443
Thank you for choosing Samsung. ^Nic
SAMSUNG DISHWASHER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. After auto & normal washing program dishes still not complete clean and return policy at Best Buy just.....15 days. Horrible
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI COSTUMER! Thank you for taking the time to leave your feedback. I understand that your unit is not cleaning your dishes as it should and I would like to help rectify the concerns by providing a troubleshooting link.
(http://www.samsung.com/us/support/troubleshooting/TSG01000962/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143828791
Thank you for choosing Samsung. ^Nic
Samsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very excited pleased with our new dishwasher. It has many, great cleaning features.
I would recommend this to a friendSamsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far im satisfied with the dishwasher. It has worked well for me at a reasonable price.
I would recommend this to a friendSeniorCitizenUSA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not in my new house yet but I’m sure you’re be made the right decision. Very impressive looking
I would recommend this to a friendPretty but not great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this dishwasher is aesthetically pleasing it doesn’t clean very well. I use jet dry like your supposed to but dishes usually have some residue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dirty dishes might cause us to lose our appetite in eating, JVASS. Let us help ensure your dishwasher clean the dishes properly.
Here is a link to the troubleshooting steps to try when dishes are not clean after the dishwasher cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also check page 27 for other troubleshooting steps to try when food particles remain on the dishes.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
I recommend checking the link below to improve your dishwasher's cleaning and drying performance.
https://www.youtube.com/watch?v=bajCw_H-njg
I've also included a guide to loading your Samsung dishwasher for reference.
https://www.youtube.com/watch?v=ZNbla-A9LOQ
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145152168) to help our team pull up your information when you message us.
Thank you!
-Angelica
Never again with best buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will not do business with Best Buy again, which considers it normal for the delivery team to come to the house to curse and fight the master working at home.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144737540
^Camille
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality dishwasher from Samsung, goes great with the Samsung refrigerator that we also bought from BB.
I would recommend this to a friendSatisfied atvtgecend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Poorly communicated service team. Installer came to install the dishwasher, without the dishwasher
I would recommend this to a friendAmazing dish washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dish washer washes really well and the third rack is extenely convenient!!!
I would recommend this to a friendstopped working after 6 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.started to randomly turn off and on during a cycle. Samsung support is not helpful at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jonathan.
We can even feel the disappointment you have for this dishwasher. We are here to help you in any way possible.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146684006), to help our team pull up your information.
Have a great day!
^Rodel
not as god as Linear
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not wash as good as our old (only 4 years old and it broke!) Samsung dishwasher that has the linear wash feature. This left food on plates etc,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your review of your overall experience with the cleaning performance of your Samsung dishwasher. We'll be glad to help you.
Here is a link to the troubleshooting steps to try when dishes are not clean after a dishwasher cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
I've also included a link to improving your Samsung dishwasher's cleaning and drying performance for reference.
https://www.youtube.com/watch?v=bajCw_H-njg
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145053778) to help our team pull up your information when you message us.
Thank you!
-Angelica