Customer Ratings & Reviews
- Model:
- OBX DW80R5061UT
- SKU:
- 6586678
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
to a friend
Crappy dishwasher
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher was poor Constructiin within a year we had to replace it because the bottom rack would get stuck from the interior coming loose.
No, I would not recommend this to a friendTuscan Sun Appliances
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with the way our Tuscan Sun appliances look in our kitchen!
I would recommend this to a friendBrand response from Samsung
Posted .Hi Receiver! We appreciate you taking the time to share your feedback. We are happy to know that this unit is meeting your expectations and we thank you for being a valued Samsung customer. ^Nic
Disappointing.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine. Not great. The racks are cheaply made. That’s what I get for buying online and not looking at it in store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dorothy! We are always working to improve the quality of our products and to drive customer satisfaction. Your feedback is important to us and your concerns will be shared with our product team. If you have questions or further concerns, contact us directly.
(1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513) Referencing ticket number: 1143987178
Thank you for choosing Samsung. ^Nic
Horrible service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 exchanges since August. But no on showed to to exchange the 3rd one. Horrible Horrible service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Doesn't work - Issues getting replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher was delivered on 11/29 and installed and would not turn on. Install team said it was a manufacturer issue and recommended replacing it with a new one vs trying to fix this one. Replacement wasn't scheduled until Jan but Best Buy was able to find stock at another warehouse in mid December and set up new install appt for 12/23 which was unfortunately cancelled due to a snowstorm hitting the area. New appt wasn't set until 1/20. I called and complained and it was pulled into 1/13 which is still 2.5 weeks away and more than 6 weeks from when the dishwasher was originally installed. In the meantime, I have have been hand washing dishes this entire time. So frustrating. I only purchased this dishwasher because I had a great deal on buying 4 Samsung appliances but I'm wishing I would've never swapped it out. I will update the review once I get a working dishwasher installed but for now I am very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with the replacement status, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
For reference, I shared this link about:
Samsung dishwasher does not turn on: https://www.samsung.com/us/support/troubleshooting/TSG01001914/
Have a great day.
Melardo
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performing as expected. It was in stock and was received on time.
I would recommend this to a friendSamsung Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this dishwasher for about 3 weeis now and love it
I would recommend this to a friendBrand response from Samsung
Posted .Hi Cheryl! Congratulations on your new dishwasher and we hope you continue to enjoy your clean dishes. Thank you for choosing Samsung. ^Nic
Great wash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it ! So nice to have clean dishes again from a dishwasher
I would recommend this to a friendBrand response from Samsung
Posted .HellBingoWings! Congratulations on your new dishwasher and we hope you continue to enjoy your clean dishes. Thank you for choosing Samsung. ^Nic
Dish washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet and sleek looking. Glad we purchased. Lots more room than our old one
I would recommend this to a friendgreat so far
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We buy these at all our flips and rentals. would highly recommend.
I would recommend this to a friendHappy shopper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great, and would recommend it to anyone looking
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs quiet and works great! Door opens on its own to shorten drying time!
I would recommend this to a friendThanks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the car is great in terms of design and how it works. Delivery was on time
I would recommend this to a friendGreat machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quietest dishwasher i have ever heard of more to the point "didn't" hear. Good layout
I would recommend this to a friendThis is high end stuff
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look outside, and when you open it up you can see the quality in how this is built.
I would recommend this to a friendPretty much junk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our old Bosch dishwasher finally gave out after 15 years of excellent performance. We replaced it with this Samsung dishwasher. The first one was noisy and left food residue baked on after the cycle. So did the second one. Replaced it a third time. It worked a little better, but it still leaves food residue behind. And it's not that it's just not washing residue off the dishes. It deposits residue in glasses that contained only liquid when they went into the dishwasher. It doesn't matter what cycle is run; it doesn't matter how the dishwasher is loaded. Dishes come out dirtier than when they went in. Other reviewers have had this problem and posted pictures. I can vouch for their accuracy. Our dishwasher performs the same way. This dishwasher is pretty much junk and I will NEVER buy another Samsung appliance because of it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DMCinIL! We are sorry to hear that your unit is not cleaning as it should. Please see the link I have provided below to help rectify your concerns. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1144111046
Thank you for choosing Samsung. ^Nic
Low Quality in Brand Line, choose better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a month and we have service coming out to reinstall. Thurd rack is clunky, waste of space.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for taking the time to leave this review.
We understand that your dishwasher needs to be reinstalled.
The cutlery rack is best suited for flatware and cooking or serving utensils. You can place cutlery and utensils randomly or regularly on the cutlery rack. For the most effective cleaning,
heavily soiled utensils or items with baked-on foods should be placed in the lower cutlery basket. The entire cutlery rack can be removed if more space is needed on the upper rack for more oversized items.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144949125) when you message us to help our team pull up your information.
Have a great day.
^Charles
Love Samsung
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher, no complaints whatsoever! Definitely an upgrade.
I would recommend this to a friendPerfect dishwasher for my condo!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice! So happy that I went with this dishwasher!
I would recommend this to a friendToo late most likely - but stay away
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing has been the worst appliance I've ever purchased. Not going to give the full rap, but the short version is - no matter the settings or types of dish, it will either leave soap buildup or seemingly not touch it at all on 40% of the items.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear about the issues that you are having with your dishwasher. This is not the experience we expect for our customer's and we would like to get this resolved as best as we can. Here is a link to a troubleshooting guide that may help with your concern on your dishes not getting clean (https://bit.ly/3AUazvu). If the problem continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144142906) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay