Customer Ratings & Reviews
- Model:
- OBX DW80R5061UT
- SKU:
- 6586678
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
to a friend
Worst return customer support policy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had few weeks now. LC sensor is issue. terrible support!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsung!
Thank you for reaching out to us. I see you have some concerns with the Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Stainless steel. I sincerely apologize for the inconvenience if your Samsung Dishwasher has an error code "LC". The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Dishwasher is Displaying an Error Code": https://www.samsung.com/us/support/troubleshooting/TSG01002074/.
You may also refer to the user manual about some "Troubleshooting Checkpoints" if it occurs on your Samsung Dishwasher" on pages 27-29 and "Information Codes" on page 30: https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf.
I also shared the link about the warranty information of your Samsung Dishwasher: https://www.samsung.com/us/support/service/warranty/DW80R5061UG/AA.
Your Samsung Dishwasher is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor,
Five (5) Years Printed Circuit Board, Racking (Labor Charges for in-home service starting from the 2nd year is customer's responsibility), and
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with the same or current model (that is better or equivalent in functionality) (Labor related to replacement is the customer's responsibility).
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144642914
Have a great day.
Melardo
My opinion after 1 year…
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first got it, I loved it! I thought it was the best dishwasher in the world, I didn’t even complain when the BB guy installed it in a way that prevents me from being able to open one of our kitchen drawers in our brand new home, unless the door is open. It won’t fit a lemi shine pod unless you break it first and make it smaller. The dishes are never fully dry and now after only ONE YEAR it sucks at cleaning the dishes. I use jet dry and cascade rinse aid and cascade platinum pods. I scrub, the inside of the dishwasher monthly, I use refresh dishwasher cleaner weekly and I never over load. I unscrewed and removed the bottom screen to clean it and also the back piece but that did not help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jason,
We appreciate your review of your overall experience with your Samsung dishwasher and we would like to share a troubleshooting guide for the drying and cleaning performance.
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1145019184) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Stat away from this dishwasher+
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible dishwasher! Dishes are never clean Very frustrating! I'm buying a bosch
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing some issues with your Samsung Dishwasher not performing correctly and I would like to offer some help. I have some helpful information that i will provide to ensure you are getting the best performance from your machine. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Thank you for choosing Samsung. ^Brad
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not get dishes clean. Does not rinse detergent off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher as it does not clean dishes and does not rinse the detergent off. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you on the issue. Just click the kind of cleaning issue you're experiencing.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01000970/ if the detergent does not dispense or dissolve in the Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144413183.
-Noraina
Disappointed
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but has a manufacturing defect around the seal of the dishwasher that has made it increasingly difficult to roll the bottom rack in and out without lifting it. I have been unable to locate someone to repair this defect.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DeniseS,
We sincerely appreciate your review of your dishwasher.
The below link is the user manual for your model. Turn the page 16 (Loading the Lower Rack) for reference: https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
I also shared this link about "Learn the best way to load a Samsung dishwasher": https://www.samsung.com/us/support/answer/ANS00062443/
You may also refer to this link to locate the nearest store with your repair: https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145243737), which will help our team pull up your information.
Have a great day.
Melardo
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All dishes is so wet after finish and need to be hand dried ???
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I would like to congratulate you on your new Samsung Dishwasher and understand that the results are not satisfactory. I have some helpful information that I would like to provide to you to ensure you are getting nothing but the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143342322. We thank you for choosing Samsung for your kitchen needs. ^Brad
Displeased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Again, I would probably like it if I could it delivered
No, I would not recommend this to a friendDon't know, not installed yet.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installer left before completing the job! Can't use the dishwasher.
No, I would not recommend this to a friendPoor quality control
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So angry with the quality. Unboxed and there is a defect in the door and large bend in the metal. I’m passed the point where I can return but couldn’t install until rest of kitchen remodel was complete. So now I have a very poor looking dishwasher in a nice new kitchen.
No, I would not recommend this to a friendDishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Delivered without bottom kick plate for the dishwasher?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142995723. We thank you for being a part of the Samsung family. ^Brad
Disposable after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year stopped to work. It doesn't turn on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We appreciate you taking the time to leave your review. I understand that your unit is not powering on and we would like to help you rectify the concerns. Please see the link below to help you get the best performance out of your dishwasher.
(https://www.samsung.com/us/support/troubleshooting/TSG01001914/)
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143845087
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Stop working 1 day before
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bougth it on Nov 2021, it stop working on Dec 2022. Never buying Samsung again. For me, It's clear made to stop working in about a year after the warranty expires.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Providing a detailed review of your dishwasher is much appreciated.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145253841), which will help our team pull up your information.
Have a great day.
Melardo
Terrible design
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dishwasher along with all my other appliances. So far this is the worse design I've possibly seen. The bottom rack keeps constantly coming out of the rail, along with the little wheels that are detached from it. where you are supposed to put the soap is not even big enough and you can't close the lid because then the soap doesn't come out. Where you are supposed to put the drying rinse agent has a lid, it's not even something that you can fill, so every single cycle you have to add it. I can even keep going without getting really upset. We just move-in to our new place and I'm ready to replace.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you letting us know about your overall experience using your Samsung dishwasher, Scoobie1. We'll be glad to help you.
Here is a link to a guide for information about using the dishwasher detergent and rinse aid in your Samsung dishwasher for reference.
https://www.samsung.com/us/support/answer/ANS00066253/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145068192) to help our team pull up your information when you message us.
Thank you!
-Angelica
Came with a dent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with a dent at the bottom of the machine. Do not recommend.
No, I would not recommend this to a friendSo far, doesn't work!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have run this dishwasher 4 times and it doesn't wash OR dry!! Did all the trouble-shooting. Already have a repair person coming to check it out. Never had a dishwasher that didn't work properly upon install!!! Now waiting over a week before someone can come out. Wouldn't recommend this one! We bought the Samsung kitchen suite, so 4 appliances in the Tuscan finish, and this piece has been a nightmare. Had to have a tile guy come to remove 4 tiles so we could get the dishwasher into the space, and he has come back to replace those tiles. $200.00. If we have to get a replacement dishwasher, it's going to cost us AGAIN to have the guy come back to remove and replace those tiles. VERY FRUSTRATING!! We have purchased plenty of Samsung items. Never dreamed we would have an issue.
No, I would not recommend this to a friendStill not installed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been sitting in my garage for a month and is still NOT installed!!!
No, I would not recommend this to a friendSamsung is AWFUL!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SO DISAPPOINTED with Samsung! We have gotten the "LC" error code twice on our dishwasher and after the second time we got the code, and countless hours on the phone, Samsung was unable to find us a service provider after trying four different providers (one never responded, another cancelled the appointment for no reason, a third said they did not service MD, and the fourth said they did not service the zip code)--this is completely UNACCEPTABLE. I would give no stars but I had to at least select one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SAMSUNGisAWFUL,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are links that might help you.
Samsung dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
How to reset your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00087943/
Warranty information
https://www.samsung.com/us/support/service/warranty/DW80R5060UG/AA
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144520833
Thank you for choosing Samsung.
^Ross
Worst
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of worst dishwasher out there..don’t waste your money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142652116. We thank you for being a part of the Samsung family. ^Brad
bad product just look good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke the first time i used it lol what a waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Dishwasher. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142611056. We thank you for being a part of the Samsung family. ^Brad
It is the worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It won’t dry it won’t clean right it is horrible don’t buy it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Yani! I have some information that may help. First, this link (https://bit.ly/2SVtNvx) can help you get the driest dishes possible from the dishwasher. I can also provide this link (https://bit.ly/34ZDSgF) to help you optimize the cleaning performance as well. ^Jecca