Customer Ratings & Reviews
- Model:
- OBX DW80R5061UT
- SKU:
- 6586678
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
to a friend
WORST EXPERIENCE OF MY LIFE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE WRONG DISHWASHER WAS INSTALLED. THIS IS THE 5TH INSTALLATION APPOINTMENT THAT BEST BUY HAS COME OUT TO MY HOME AND WAS NOT ABLE TO GET ME THE CORRECT DISHWASHER I PAID FOR. THE FIRST TWO APPOINTMENTS THE DISHWASHER WAS DAMAGED. THE THIRS APPOINMENT THEY DELIVERED THE WRONG DISHWASHER AND INSTALLED IT. THIS FIFTH TIME, THE WRONG DISWASHER WAS INSTALLED, THE DISWASHER PICTURED IN THIS EMAIL WAS NOT THE DISHWASHER DELIVERED AND INSTALLED.
No, I would not recommend this to a friendDon't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap. This is our second one-would not buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you might be experiencing issues with your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142598299. We thank you for being a part of the Samsung family. ^Brad
Would not recommend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dishwasher to replace my 15 year dishwasher. This doesn't work as well as my older dishwasher. The dishes are not getting as clean. Sometimes I have to run it twice. It gets frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi POPP,
Thank you for sharing your experience with our dishwasher. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if the dishes are not getting as clean. When your dishes aren't clean after a dishwasher cycle, you'll want to make sure that you're doing everything right, using detergent and rinse aid as directed. Did you know that pre-rinsing the dishes too much can lead to them getting etched with a white film?
This link will guide you through troubleshooting steps on how to resolve your dishwasher concern.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144350472
^Mila
How is this a dishwasher?!?!?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy upgraded my full kitchen package with this dishwasher due to a screwup. Now i wish they hadn't. I have spent more in Plumbers trying to make this thing work than I actually paid for the unit. As many others have stated, this thing couldn't clean a dish if it had a monkey on the inside licking plates clean. And of course since everyone moves at the speed of smell, it is long past its 45 days return window. Seriously tired of throwing money out the window!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
I shared this link about "Dishes are not Clean after Dishwasher Cycle": https://www.samsung.com/us/support/troubleshooting/TSG01000962/.
I am also sharing this video about "Improve your Dishwasher's Cleaning and Drying Performance": https://www.youtube.com/watch?v=bajCw_H-njg.
Learn the Best Way to Load a Samsung Dishwasher: https://www.samsung.com/us/support/answer/ANS00062443/.
Have a great day.
Melardo
Very bad dishwasher
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher doesn’t actually clean dishes. The first month it works fine. Then begins to slowly determinate in quality. I have to prepare and post wash my dishes which petty much makes it worthless. It’s out quiet. Pretty loud. It does open automatically on post wash. The only thing that works as expected. Doesn’t matter if you put it in stormer mode or any other setting. Your dishes will not be clean. Also good to note that there isn’t much room for dishes between the 1st and 2nd level. If the plates are too big, it will prevent the wash blade from spinning. So your plates need to be small if you lower the second rack. So many complaints.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer,
I would like to congratulate you on your new Samsung Dishwasher and understand you are having some issues with receiving the ideal results. I completely understand how this can make you feel and I would like to provide some helpful information to ensure you are getting the ideal results every time. See link below:
https://www.samsung.com/us/support/answer/ANS00062443/
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143322049. We thank you for joining our Samsung family. ^Brad
Terrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! It broke down in the first month. If it wasn't a major appliance I would return it to the store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your review. We would like to help get this resolved for you as best as we can. We would like to inquire further about the concerns you are having with your dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them with this number 1144964527
and it will help our team pull up your information.
Leo
Doesnt clean
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new dishwasher with stormwash feature and it leaves food on all the dishes. Nothing ever comes out clean. Have tried different soaps, different washing assists...nothing helps
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it leaves food on all dishes and dishes don't come out clean. We appreciate your patience in dealing with the situation and we also apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000962/ to guide you. Just click on "Food particles on dishes" to help you resolve the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144312367.
-Noraina
Storm wash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t worth the price, it stopped working within less than a year
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AppleAirpodspro! Thank you for taking the time to leave your feedback. I understand that your unit is no longer working. At this time we would like to communicate further to see what assistance can be provided. We can be reached via any of the following using ticket number: 1143987146
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung.^Nic
Poor quality, broken within 5 uses
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a couple months ago, and have used it 4-5 times. Loaded and started it last night, then went to bed. At some point it stopped working before even releasing the dishwasher soap, and now won't even turn on. Tried to call Best Buy for repair, was told that they cannot schedule an appt due to my zip code. They submitted an "escalation form", and I now have to wait for 4 business days to even hear back on when they will schedule my repair appt.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with the status of your repair appointment, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
When your dishwasher doesn't turn on, it could be nothing to fret about. It could just be a tripped circuit breaker or a switch that needs to be flipped. Below is a link about "Samsung dishwasher does not turn on" for reference: https://www.samsung.com/us/support/troubleshooting/TSG01001914/
Have a great day.
Melardo
Bad dishwasher
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a year and a half it stopped working and the repair costs more than half the price of the dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for letting us know about the condition of your dishwasher, EsperanzaL. Let's get it working!
It would be great if you could give us a few more details that led to what you are experiencing with the product.
Please feel free to get back to us the soonest via the following options for assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145233971, to help our team pull up your information.
Have a great day!
^Chrystel
Don’t buy! Terrible product!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a terrible product and Samsung has terrible customer service! Purchased this in April 2021 and it is leaking at a seam that can’t be fixed. I expected samsung to order a new dishwasher and to have someone install it. Instead they are giving me store credit but the dishwasher costs more now than what I paid. I’m going back to whirlpool!
No, I would not recommend this to a friendSamsung lemon
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase I have ever made from Best Buy. Error code after error code. This thing is trash avoid at all costs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello David,
Thank you for reaching out. We appreciate you letting us know that your Samsung dishwasher displays an error code. We apologize for the inconvenience this has caused you, especially if this happens most of the time. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link containing the troubleshooting guide you can try if your Samsung dishwasher displays an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
You may also check page 30 of the user manual for the troubleshooting steps of a specific error code on your dishwasher.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DW80R5061UG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144396892
-Angelica
Leaves dishes dirty
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dishwasher back in July and had it installed in September after my kitchen remodel. It looks great and is very quiet but leaves dishes dirty. I always have to put some cups and glasses back to be washed again. I always rinse items before putting them in the dishwasher and I can't find any filter inside to clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DavenportFL! Thank you for taking the time to leave your feedback. We are sorry to hear that your unit is not cleaning as it should. I have provided a link that will help rectify your concern. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference:
1143919604
Thank you for choosing Samsung. ^Nic
Bad warranty and expensive repairs
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely had this dishwasher 18 months and the control panel died. Replacing the control is going to cost about $400, and I'm told it's possible something else is fried, but they won't know until the control panel is replaced, and that would cost an additional $400. At that point, repairs cost more than the price of the dishwasher. I would recommend avoiding this model, and any really any Samsung appliances. Their warranty is bad.
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage.. worst purchase ever. Great for the first few months and then it began deteriorating, the rack wheels were coming off, then the outline which keeps the water in. Called Customer service and they were no help it said it couldnt be fixed. Then k told them.well it says in the warranty that if it leaks theyre obligated to send me a new dishwasher. The next day they send me a text message saying theyre not doing anything about it. Save your money and hassle
No, I would not recommend this to a friendThis product is garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher was cheaply made and was very disappointed in Samsung.. had it for 6 months and it couldn’t do what it was designed to do and that wash dishes!! Would always through up an error message and Samsung sent a tech to repair 4 time and everytime they couldn’t fix it! I spent more time with this dishwasher being broken then it actually worked.. eventually Samsung gave me a full refund and I upgraded to the higher end model can can’t be happen
No, I would not recommend this to a friendneeds work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.same old issue. the dishwasher washes the dishes and then does not dry them. needs to be fixed throughout the industry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Curved,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it does not dry dishes after the cycle. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001910/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00062443/ to learn the best way to load your Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144567711.
-Noraina
Wish we hadn’t gone with Samsung this time
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher consistently doesn’t drain, with no error codes and completing any cycle. We’ve had a service tech in once to replace a faulty board and now that were having issues again, it is no longer Samsung’s concern. The replaced part is less than a year old yet Samsung won’t stand by they’re product and replace it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AndreaK,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are links that might help you.
Samsung dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
How to reset your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00087943/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144520573
Thank you for choosing Samsung.
^Ross
Worst Dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst appliance I have ever owned. The plastic racks are very cheap and flimsy. Worst part is the bottom rack hits the side of the frame so you literally have to pick up the entire rack every time to push it in. The plus is that it does dry pretty quickly. I am trying to get an exchange so I can get this awful piece of equipment out of my home.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, KathleenC.
Thank you for reaching out to us about your dishwasher. We'll help you make sure your dishwasher is being used to its fullest through the resources below.
Please refer to pages 14–19 of the user manual to adjust the dishwasher's rack according to your preference:
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Properly loading the dishes also helps improve the dishwasher's performance. Please see the links below for more details:
https://www.youtube.com/watch?v=ZNbla-A9LOQ
https://www.samsung.com/us/support/answer/ANS00062443/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145120878) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Don’t buy Samsung!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke after one washing. Don’t buy!!! Not worth it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChristineW,
Thank you for doing business with us. We're here to help in the best way possible.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145278219), which will help our team pull up your information.
Have a great day.
Melardo