Customer Ratings & Reviews
- Model:
- OBX DW80R5061UT
- SKU:
- 6586678
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
to a friend
dishwash broken in so many ways
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.total crap this dishwasher was broke in so many ways. Both samsung and delivery persons are probably both to blame. I can't tell you how it works because I still after having it a month I'm still not able used it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We are sorry to hear that your dishwasher is not working as designed. We are here to help and would like to communicate further. Please reach out via any of the following using ticket number: 1143719425
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Nice dishwasher.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher is great. It is quiet, it cleans better than expected. There is a bit of a learning curve as there are several wash options and you can adjust the rack height of the top rack and also adjust the bottom to fit pots and pans. The installation required a bit more than expected due to the water line connection and the location of the electric. After a few minor adjustments and a trip to the hardware store I was able to install this myself. I would definately recommend. Oh also be prepared for the door to pop open. It is part of the derault drying cycle.
I would recommend this to a friendThe racks drive me crazy / inefficient
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading reviews I'm dumbfounded no one else has mentioned pulling their hair out over this issue: 1. If the middle rack is at the regular setting, it's too low to put taller plates or cookware in the bottom rack without the sprayer hitting them. And it's too low. I'm only 5'6" and still bend over to load the middle rack. 2. If the middle rack is adjusted higher to accommodate the taller plates, then you can't pull it out without bringing the top (3rd) rack with it. 3. Because of the rack situation, you can't load as much as normal with a 2 rack dishwasher. 4. The shortest cycle I've found for a full load is just shy of 3 hrs. Lots of water. The positives are that it's quiet, it cleans everything pretty well and it looks good. I'm returning mine though, and this is the frst time I've ever returned an appliance but I just can't deal with the poor functionality of these racks.
No, I would not recommend this to a friendTerrible dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher does an awful job cleaning dishes. We have tried multiple soaps and do not stick our dishes in when they are very dirty it still does not clean anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you giving us a review about the Samsung dishwasher. We apologize for the inconvenience since the dishes are not clean after using the Samsung dishwasher.
To help you with this, I will provide a link that indicates an article about the dishwasher.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01000962/.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144609229
^Rainly
Junk
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is junk. Didn’t matter how we loaded it had to run it three times to clean dishes. Not impressed at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! I understand that your unit is not cleaning your dishes and we apologize for the inconvenience. Below I have provided a link that will help rectify your concern.
(http://www.samsung.com/us/support/troubleshooting/TSG01000962/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143582060
Thank you for choosing Samsung. ^Nic
Doesnt work well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective and does not work well at all. Continues to give "LC" error code and will not ru wash cycle
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Cran! Thank you for your feedback. I understand that you have received an error code that has posed some concerns. Below I have provided a link the will help rectify the concern. (http://www.samsung.com/us/support/troubleshooting/TSG01001021/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143927464
Thank you for choosing Samsung. ^Nic
Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not able to have it installed. It needs to have a removable lower panel to be installed in older homes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Third party vendor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy third party vendor is really bad. I ordered may 5th of 2022, till this day I still have my dish washer installed
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144660963.
-Noraina
Clean dishes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the dish washer. We had worries that the dishes would not fit but they fit great
I would recommend this to a friendBrand response from Samsung
Posted .Hi Rick,
Thank you very much for your review on our products! Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Chrystel
BEAUTIFUL BUT TAKE YOUR OWN MEASUREMENTS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TOTAL TECH SUPPORT DID A HORRIBLE JOB. THEY CAME OUT AND MEASURED PRIOR TO MY PURCHASE AND WHEN THE DISHWASHER ARRIVED IT DIDNT FIT
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Not worth the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware! Had this since 2/2021 and the motor is shot! It will cost as much as a new one to fix it. Ridiculous,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi junesped.
We apologize that your experience with the dishwasher was less than ideal. We appreciate all concerns that help us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144818173) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Didn't even last 2 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher failed entirely after about 1.5 years. Outside the warranty so Samsung didn't cover anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how it feels to have an appliance that failed, Adam. We want to learn more about what occurred with your Samsung unit.
Please get in touch with us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
great dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, runs quiet, beautiful design. The third rack is excellent for silverware
I would recommend this to a friendmadcustomer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher has broken parts and I can't get in touch with anyone to order a new part.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. I see you have some concerns with the Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black stainless steel. I sincerely apologize for the inconvenience if your Samsung Dishwasher has broken parts. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
You may visit our parts website to check for the available parts needed on your Samsung Dishwasher. I'm providing a direct link for this model: https://www.samsungparts.com/Products/Parts_and_Accessories/DW80R5061UG/AA/Default.aspx.
I also shared the link about the warranty information of your Samsung Dishwasher: https://www.samsung.com/us/support/service/warranty/DW80R5061UG/AA.
Your Samsung Dishwasher is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor,
Five (5) Years Printed Circuit Board, Racking (Labor Charges for in-home service starting from the 2nd year is customer's responsibility), and
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with the same or current model (that is better or equivalent in functionality) (Labor related to replacement is the customer's responsibility).
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144686397
Have a great day.
Melardo
Failed, Multiple error codes
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in 2/2021, failed 12/22. Worked great until it didn't work anymore
No, I would not recommend this to a friendBrand response from Samsung
Posted .An error code may affect our cleaning/drying experience, ChantelleR. Let us help with fixing the error code of your Samsung unit.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
For reference, I shared this link/video about:
Samsung dishwasher is displaying an error code: https://www.samsung.com/us/support/troubleshooting/TSG01002074/
How to reset your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00087943/
Troubleshooting dishwasher error codes: https://www.youtube.com/watch?v=xCY2C3KzdRc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145265052), which will help our team pull up your information.
Have a great day.
Melardo
Poor experience
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher has been a disappointment. Every time used, many dishes not cleaned. Every time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi robr! Thank you for taking the time to leave your review. We are sorry to hear that your unit is not cleaning as it should be. Please see the link I have provided to help rectify your concern. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/.
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1144107293
Thank you for choosing Samsung. ^Nic
Crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Error code kept coming up. Installer could fix it. Needs to be switched out
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with your Samsung dishwasher, WarrenfW. We're here to help.
Here are the links to the troubleshooting steps to try when your Samsung dishwasher displays an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
https://www.youtube.com/watch?v=xCY2C3KzdRc
You may also check page 30 of the user manual for the error codes and their troubleshooting steps for reference.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145042228) to help our team pull up your information when you message us.
Thank you!
-Angelica
Samsung dishwasher.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work. It sits and beeps. Tried resetting the circuit breaker, nothing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for bringing this to our attention. I see you have some concerns with the StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Samsung dryers are generally very quiet. Many of the sounds are normal or can be fixed with little effort. Nearly every sound the dryer makes will fall into four main categories: rattling, thumping, squealing or grinding, or humming. Pick the closest sound to the one you're hearing so you can do the correct troubleshooting steps for your issue.
The Samsung Dryer is noisy https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Unfortunately, if your dryer isn't spinning, it usually means that service is required. There's one quick test to perform to make sure that the cycle is being started correctly. And, of course, make sure it's not something as simple as Child Lock.
Samsung Dryer turns on but will not start or spin. https://www.samsung.com/us/support/troubleshooting/TSG01001987/
When something goes wrong with your dryer, such as an error code, or if it's not turning on, not spinning, starting, or heating, you may think all that's needed is a good reset. A lot of the time, weird electronic glitches (such as those that might occur after a power outage) might be cleared with such a reset, but if this doesn't restart the dryer, then additional troubleshooting will be required. However, depending on what error you get, it's not always a good idea to reset at the first sign of trouble. Read on for how to reset, when you should or shouldn't, and what to do if a reset doesn't help.
How to reset your Samsung dryer https://www.samsung.com/us/support/answer/ANS00087942/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R5061UG/AA
One (1) Year All Parts and Labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144753897
Have a great day.
^Charles
Dishwasher
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, this thing just dies on me with less than 2 years. This product is trash
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Poorservice,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are links that might help you.
Dishwasher won't start a cycle | Samsung US
https://www.youtube.com/watch?v=CCin9FqQ3xI
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
How to reset your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00087943/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144520566
Thank you for choosing Samsung.
^Ross
not again
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awful part broke after 2nd use and wasnt covered under warranty regret this buy...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello bigbeard,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
We would like to hear more about your concern.
For the immediate resolution of your concern, and for any other option, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144378692
Thank you for choosing Samsung.
^Ross