Customer Ratings & Reviews
- Model:
- OBX DW80R5061UT
- SKU:
- 6586678
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
to a friend
LC leak check error after a few years. No keak
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wont complete a cycle,Leak check error. No water even once removed .checked and dried the sensor nothing, cleaned filter, nothing. So sick of buying bad appliances through best buy. On the third LG microwave, and now this. Is two years the life expectancy of an appliance post COVID?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let us get your dishwasher back on track.
Here is a list of error codes you may encounter in your dishwasher. Please choose the correct error code, follow the steps, and click on the hyperlinks for further help.
Samsung dishwasher is displaying an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145895120 to help our team pull up your information.
Have a great day.
^Aloe
Get a better washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does an ok job doesn’t wash as well as other dishwashers I have owned
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We want you to love the dishwasher you have. Let's check some possible solutions.
When your dishes aren't clean after a dishwasher cycle, you'll want to make sure that you're doing everything right, using detergent and rinse aid as directed. Please check these links for details.
Dishes are not clean after dishwasher cycle
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Improve your dishwasher's cleaning and drying performance | Samsung US
https://www.youtube.com/watch?v=bajCw_H-njg
Using the Auto cycle is easy, but your dishwasher has many other cycles, options, and settings to ensure that your dishes come out looking their best. Please check this link for details.
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
To get the best performance out of your dishwasher, it’s important to use the correct detergent and rinse aid. With the proper care, your dishes will come out sparkling after every wash. Please check this link for details.
How to use dishwasher detergent and rinse aid in your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00066253/
Loading a dishwasher can be tricky, but doing it right will improve cleaning and drying performance. Please check these links for details.
Learn the best way to load a Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00062443/
How to properly load your dishwasher | Samsung US
https://www.youtube.com/watch?v=ZNbla-A9LOQ
Since your dishwasher's job is to clean, it's easy to forget it has its own cleaning needs. But proper cleaning is an important part of dishwasher maintenance. Please check these links for details.
Routine and deep clean your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00076793/
Clean and care for your dishwasher | Samsung US
https://www.youtube.com/watch?v=rR_ivObG_Tc
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145503614) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Immediately broke and no Samsung support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within two days the inner seal/bracket broke, which makes it very challenging to put the bottom shelf back in. Samsung refuses to help and said they don’t cover damage. I purchased a fully assembled out of the box item. Upon review, the castors on the bottom shelf had been installed incorrectly by someone at the store, which caused them to stick out too far and damage the part that broke.
No, I would not recommend this to a friendDO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this dishwasher a few months ago, and it has done nothing but leak. Samsung has “repaired” it multiple times, but they never actually repair. At this point they are refusing to issue a replacement/refund because they think they can keep repairing it. This review is not against Best Buy at all, but this dishwasher and Samsung. Look at other brands!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Dishwasher. I am glad that our service professionals were able to take care of you under our service based one year warranty. Thank you for choosing Samsung. ^Brad
It’s Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this new dishwasher. Ours was getting along in age until it started leaking. I love the beautiful matte stainless steel look and all of the features! They are so great! I’ve never had so many cool options.
I would recommend this to a friendTrash! Stopped working in 6 Months!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started falling apart after 3 Months... 3 weather stripping around the front starting coming off after 3 Months and another rinse fan broke after 6 Months. Samsung refused to honor their warranty. Will never buy another Samsung product again.
No, I would not recommend this to a friendBuy another Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years the dishwasher does not work. I would not recommend this dishwasher.
No, I would not recommend this to a frienddishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not clean well.. Can't really load it properly won't hold much. Hate the top rack totally useless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you addressing your current situation regarding the dishwasher. Our goal is to help you, Maxwell62257.
We highly recommend following the troubleshooting guide below to improve its cleaning efficiency and proper loading. Learn more by visiting the instructional video and hyperlinks.
The dishwasher cycle ends before the dishes are clean:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147493920, to help our team pull up your information.
Have a great day!
^Chrystel
Don't buy Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly broken and no one will service Samsung. I will never buy a Samsung appliance again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChasetonG,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146824023) to help our team pull up your information.
Have a great day,
-Ernest-
Awful Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't believe how poor of a quality this product is! The spacing are too close to one another on the lower rack. My dishes never get cleaned!! It still dirty after a wash. I even rinse it before I put it in, but this makes me wash 3 times which affecting the water bill.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are experiencing some concerns with your Samsung Dishwasher not cleaning the dishes properly and I would like to offer some assistance to find the resolution. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143056759. We thank you for being a part of the Samsung family. ^Brad
Save your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So many headaches with this dishwasher, numerous error codes then finally motor died after just 2 years. Not even worrh having it fixed, off to by a new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We wish to aid you with your Samsung dishwasher experience.
I have shared a Samsung link and a Samsung video that can assist in your experience with this dishwasher model. Step number 5 of the link has a hyperlink for the error codes that you get with the dishwasher.
Samsung dishwasher does not start or fill with water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
The dishwasher won't start a cycle:
https://www.youtube.com/watch?v=CCin9FqQ3xI
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146149447 to help our team pull up your information.
Leo
Poor quality unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit leaks and has poor design for bottom rack, hits seal and affects waterproofing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Caleb,
We know how much peace of mind the dishwasher can bring to a household. Let's get the information you need to keep the dishes clean.
The links below will help you ensure your dishwasher is not leaking and get the best results after every cycle. Select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung dishwasher is leaking or has leakage error code:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147459198) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
not good quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. Not even 4 years old and pump is making loud grinding noise when washing the dishes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand the importance of ensuring your dishwasher is in tip-top condition. Let's get the information you need to be familiar with your dishwasher's noise.
The link below will give you a better understanding of the noise your dishwasher is making and give you more information by checking the hyperlinks and video.
Samsung dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146826224) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Broken.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been months broken and tech team has replaced all the guts and switch boards to fix. Left without this for months and still no replacement insight.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
We appreciate the review and want to learn more about what occurs with your Samsung unit.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
DO NOT GET BEST BUY INSTALL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst installation service ever! Do not get the installation service....3rd party and absolutely the worst
I would recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to record your experience with the installation to prevent it from happening in the future.
Have a great day.
-Ernest-
Noisy Dishwasher!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy dishwasher. My other LG that was 5 years old was quieter than this one and I swear that had a higher DB. Spend the entrance money and get the version that is 42db you’ll thank me!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Metrocitygirl! We are sorry to hear that you have a noisy dishwasher. I have provided a link to help rectify your concern. (http://www.samsung.com/us/support/troubleshooting/TSG01002056/)
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143658143
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher was barely used and stopped working one day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146883452) to help our team pull up your information.
Have a great day,
-Ernest-
Not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible dishwasher. Even when you load it the way they suggest dishes don't come clean. Not worth the money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the opportunity to help, DavidH. We'll assist you in ensuring your dishwasher is utilized to its full potential!
You'll want to ensure that you're doing everything right when your dishes aren't cleaned after a dishwasher cycle. Get the most out of your dishwasher with simple tips and tricks to maximize its cleaning performance. Please see these links for details.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
How to properly load your dishwasher:
https://www.youtube.com/watch?v=ZNbla-A9LOQ
Routine and deep clean your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00076793/
Clean and care for your dishwasher:
https://www.youtube.com/watch?v=rR_ivObG_Tc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145398382, to help our team pull up your information.
Have a great day!
^Chrystel
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loud and busted after 2.5 years. Never buy a Samsung dishwasher
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that dealing with a noisy dishwasher can be disappointing, Shane. Let us help.
Below is a link to troubleshooting a noisy dishwasher. Browse the guide and select the noise your unit creates. It also includes a video to watch from start to finish.
Samsung dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
You may also refer to the user manual for other solutions when the washer is too noisy. Turn to page 28.
https://downloadcenter.samsung.com/content/UM/202312/20231219145312463/User_Manual_DW80R5060_DW80T5040_DW80K5050.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146711287) to help our team pull up your information when you message us.
Thank you.
-Angelica
Many great features
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I first purchased this dishwasher, I had no idea it would come with a personal repair team to remedy the myriad of issues you will encountered. I was overjoyed at the arrival of my first repair tech after only using the washer 2 times. A broken pump that was triggering a leak code. Another week goes by, the next tech comes and replaces the part, but the heating elements are now an issue. Good thing I have this repair team as they fixed that issue. Alias, Another 2 washes and a leak code again. Another week, they replace the leak sensor. In addition to that this week they are replacing the entire assembly. So, if you are keeping score at home; 4 new parts and 6 service visits. Buyer beware
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Matt,
We appreciate your time reaching out to us, and we are glad you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not working properly. We understand the importance of having a working dishwasher, especially when running our machine during busy schedules. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
A Dishwasher displaying error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R5060UG/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144705863
Thank you for choosing Samsung. Have a great day.
-Trisha-