Customer Ratings & Reviews
- Model:
- OBX DW80R5061UT
- SKU:
- 6586678
Rating by feature
- Cleaning Quality
Rating 4.2 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
to a friend
Bought it yesterday, Error code today
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the dishwasher yesterday, ran it for the first time today with resulting error code flashing. Not a good experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, Harkin. We understand how frustrating it is when desired results aren't quite met. Here is a link that will explain potential error codes and how to prevent them (http://bit.ly/2IEOsld). We hope you find it helpful. ^Lo
QWERTY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad products! Stay away from Samsung appliances! Cheap and don’t have the experience of the other brands.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Here at Samsung, we strive to make every experience a good one and regret to hear that yours has not been. If you need assistance in getting this resolved, please reach out to our support team at either 1. Facebook Messenger: http://m.me/samsungsupport or
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and be sure to reference ticket number 1142951815. ^Lo
Bad company, worse product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had two of these dishwashers, I had to warranty one out. My second one broke in the same fashion. These are cheap products that do not stand up to normal use and will cause problems. Samsung’s warranty department spent multiple hours of multiple months of my time delaying and stringing me along only to choose not honor their lifetime warranty for tub leakage. Do not buy any product from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .One of our priorities is getting the best value for your money, ChrisJ.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
For reference, I shared the warranty information for your Samsung dishwasher: https://www.samsung.com/us/support/service/warranty/DW80R5061UG/AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145260881), which will help our team pull up your information.
Have a great day.
Melardo
Failed on 2nd wash load
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just had it installed yesterday. It ran a load great last night, no problem. Ran another load today and halfway through the cycle it stopped and threw an LC code. Leakage Check. No leaks found. Googled info on the Samsung Dishwashers and it's a common problem and complaint with these washers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Flywheel,
Thank you for bringing this to our attention. I see you have some concerns with the dishwasher. I sincerely apologize for the inconvenience this has caused you. Please know that we value your observation. We will continue improving the quality of the products and services we offer.
An error on your dishwasher indicates a problem. Here's a reference list so you can identify what the problem is and what steps are needed.
Samsung dishwasher is displaying an error code https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Samsung dishwasher is leaking https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-displays-a-leakage-error-code
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R5060US/AA
One (1) Year All Parts and Labor,
Five (5) Years Printed Circuit Board, Racking (Labor Charges for in-home service starting from the 2nd year is customer's responsibility), and
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with the same or current model (that is better or equivalent in functionality) (Labor related to replacement is the customer's responsibility).
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144799921
Have a great day.
^Charles
Do not waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.About a year after purchase the seal around the door fell apart and the metal that is supposed to hold it in place came loose obstructing the drawers from sliding in and out. Then an Error code came on it completely stopped working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Thank you for your review.
We would love the opportunity to speak with you about this concern for your dishwasher door to determine how we can best assist you with this.
For the error code, you have on the dishwasher. Please check this link.
Samsung dishwasher is displaying an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number (1144950366) to help our team pull up your information.
Have a great day.
^Camille
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not last 2 years before overflow sensor/control board failed. Out of warranty and cost to fix is more than a new dishwasher. Waste of money. Left dishes smelling strange and has a poor design - many plates do not fit the grooves in the bottom. Terrible product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review, Melissa. We'll be glad to help you with your Samsung dishwasher by providing the troubleshooting links.
I recommend checking the link below when the dishwasher stinks or has a musty, mildew smell.
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
I've also included a guide to learning the best way to load your dishwasher for reference.
https://www.samsung.com/us/support/answer/ANS00062443/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145077023) to help our team pull up your information when you message us.
Thank you!
-Angelica
Stay far far away!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys need to stick to TVs. I will NEVER buy a Samsung kitchen appliance again. the waterwall broke after one year, and the top shelf rack broke off after three. Save your money, you've been warned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi James,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product the Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black stainless steel.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you.
We would like to hear more about your concern.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144417881
^Ross
Terrible service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwashers metal flashing that holds back the seal has unattached and I have spend hours on the phone and several repair folks came out supposed to replace now say can’t
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad that you informed us by posting a review, KerryC.
We would love to speak about how we can better assist you with your dishwasher.
Please feel free to contact us via the following options below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145175549, which will help our team pull up your information.
^Rainly