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Customer Ratings & Reviews

$899.99

Customer reviews

Rating 4.2 out of 5 stars with 3908 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.2 out of 5 stars

  • Dry Quality

    Rating 4.2 out of 5 stars

  • Cycle Options

    Rating 4.4 out of 5 stars

80%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 3,908 reviews
  • Rated 1 out of 5 stars

    Worse machine ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so happy when I got it , it had the third rack , which I thought it’s a good idea. But non of my dishes were getting clean, even though I always rinse and get the dirt off, the top two racks are worse , even after running the dishwasher for the second time.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there! I'd like to help with this! I have this link (https://bit.ly/2ZH60TS) that can walk you through how to get the best possible clean from the dishwasher. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so quiet get a dish is really clean Was great price for the value

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Happy1234! We are happy to hear that you are enjoying your dishwasher. Thank you for choosing Samsung. ^Nic Samsung

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher is extremely Quiet. Cleans great and looks beautiful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleasantly surprised!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We asked for the cheapest dishwasher in black stainless steel and this was it. Cannoy believe this is one of the cheapest models. Works great, LOVE the flatware tray at the top, and all the special features. Absolutley love it, had it for over a year now w/ no ussues. Oh! Only complaint is there's no way of telling how much drying aid is in the little cap. I tend to overfill and it creates issues with the rinsing getting too bubbly. But we've sort of figured it out good enough and it works perfectly now!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very poor quality short term for the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seals and trim falling off, after 18 months of very light use. The wheels have fallen off the racks. The racks themselves cannot pull out anymore because of the trim. Not the quality i expect from spending on a premium dishwasher.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello CoreyD,

      Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so excited about my new dishwasher The features are awesome & it looks great in my new remodeled kitchen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but error code after one week

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quieter than expected. OC error after using one week but cleared the error by powering off. Too soon to tell if this will be a recurring error code

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than washing by hand!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that it opens when finished! Dishes are very clean!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not clean!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher gets dishes about 90-95% clean. We give all dishes a light scrub prior to putting them in. So its not like we are putting very soiled dishes in it to begin with. We loaded it with rinse aid as soon as it was installed. I always run the faucet until hot waster comes out prior to starting it. I tried switching detergent brands, no change. I tried the "heavy" setting with high-temp wash, no change (see picture). I tried loading less dishes, no change. No matter what I did the dishes would not come out 100% clean. It's been a little over two weeks and I've given up. Going to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away from this dishwasher and Total Tech

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item in Novemeber and it was installed in January due to my kitchen being delayed. From day 1 the dishwasher has not washed properly. I am a TT member and had the tech come out on 3/3 he found nothing to be wrong with unit. Its still not cleaning dishes and am utilizing my sink more than ever. Was just on the line with Total Tech and they said they can not help me out with exchange. I am not sure which is more of a joke, the Total Tech membership or the dishwasher

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day, scottyt.

      All we want is to make sure your dishwasher is being used to its fullest.

      When your dishes aren't clean after a dishwasher cycle, you'll want to make sure that you're doing everything right, using detergent and rinse aid as directed. 

      Dishes are not clean after dishwasher cycle:
      https://www.samsung.com/us/support/troubleshooting/TSG01000962/

      Improve your dishwasher's cleaning and drying performance:
      https://www.youtube.com/watch?v=bajCw_H-njg

      How to use dishwasher detergent and rinse aid in your Samsung dishwasher:
      https://www.samsung.com/us/support/answer/ANS00066253/

      Loading a dishwasher can be tricky, but doing it right will improve cleaning and drying performance. 

      Learn the best way to load a Samsung dishwasher:
      https://www.samsung.com/us/support/answer/ANS00062443/

      How to properly load your dishwasher:
      https://www.youtube.com/watch?v=ZNbla-A9LOQ

      Routine and deep clean your Samsung dishwasher:
      https://www.samsung.com/us/support/answer/ANS00076793/

      Clean and care for your dishwasher:
      https://www.youtube.com/watch?v=rR_ivObG_Tc

      Your model’s loading recommendations can be found on pages 14–19 of the user manual. You may also find more details on pages 27–28 of the user manual:
      https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf

      To better assist you with your membership, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145632756) to help our team pull up your information when you message us.

      Have a wonderful day!

      —Vannesa Samsung

  • Rated 1 out of 5 stars

    Poor quality control

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dishwasher came missing front toe kick/access panel and stainless steel fromt panel is wavey / looks like all dented up. Poor quality control, when I called Samsung they told me I was 3 days late to call in they only stand behind problems like this for 30 days (it was 33). This was for a new build and got shipped early ( I did not remove from boxes, wanted to keep appliances protected until ready for install) Will no be purchasing any more Samsung appliances

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you!

      —Vannesa Samsung

  • Rated 2 out of 5 stars

    Top controls make unit not fit under most counters

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes well not super but the dishwasher is too tall. My cabinets and counter top were newly purchased at the largest box store in America & this dishwasher is too tall to fit inside perfectly-at the shortest possible adjustment. The molding is off, the sides stick out-its not thrilling to spend all that money and the best shot I have is it looks sloppy. Don't purchase dishwashers with top controls they have to stick out -its not a good design.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended bc of known issue with rust...

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher comes with defective dish racks that Samsung will not replace but will charge you over $300 for and are not available for over 8 months. The coating they use does not seal the metal part of the dish racks which causes them to rust from the inside. I notified Samsung of this and they refused to replace it because the rust was not visible to me until a few months after the warrantee ran out.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Really quiet and great features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice look, great features. You can to alexa to start the dishwasher.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this dishwasher for just over a year and it now has an error code that will require service and it is no longer under warranty. When you spend this kind of money on a product you would expect it to last for more than 14 months.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Does amazing work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great dishwasher, cleans the dishes every time. Pops the door open after it is done to help the dishes dry faster. So happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and works great. We are pleased Glad we chose this unit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My chose shows my tast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpfull I love it I will recomend my friends

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The absolute worst washer your money can buy… It makes absolutely no sense that I spent over $800 this washer and the dishes come out dirty!! I called and spoke to Samsung, troubleshooting did absolutely NOTHING.. it’s hurts so much that I’m not able to return it due to the fact I brought it right before I renovated my kitchen and buy the time I installed it was to late.. to think I was upgrading was an epic fail.. I had a dishwasher from ikea that I’m 1 hr did what this washer can’t do in almost 3 hrs…

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst dishwasher ever

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dish washer machine doesn't clean at all. It keeps the cups and plates dirty since day 1. I had to wipe clean everything single utensil with a sponge before I put it in so they come out clean. But still, the stains on the cups have always been there. Multiple times I unload it just to find out that the tablet is not dissolved or the cover that opens has not even opened and it's still in. I use rinse aid as directed, it sucks it like crazy but still everything comes out stained. I feel embarrassed every time I have visitors I have to go through the cups before I serve them. I should have returned it from day 1 and I regret it!

    No, I would not recommend this to a friend