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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 385 reviews

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    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

90%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 385 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost and sounds amazing, traded our tv for this and don’t regret

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would definitely buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent projector that’s easily portable and light

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this projector and how easy it was to set it up. Picture quality is also amazing!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too much needed to get it going.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so disappointed with this item. I could not connect the HDMI. I was as well forced to have it on the floor most of the time so as to show well. I had to return it. I never thought it will require other items to best suit my needs.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      FelixM,

      It’s unfortunate to hear of the issues that have caused you to return your Freestyle 2nd Gen Projector. Your experience is very important to us and will be shared with our product team.

      Should you ever decide to give Samsung Products another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.

      LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

      We hope to regain you as a customer in the future.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Best projector out there for this price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent projector for on the go the fact that its so small is so convenient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You should get it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great projector, super versatile. I've had it for a year now.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Manual override would be nice.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Without manual override for some settings you are stuck with the unit automatically sensing what it should be doing. Most of the time it gets it right, sometimes not though. Not nearly bright enough for most situations. Your room better be quite dark to get a decent picture.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      JonK,

      I’m sorry to hear you’re not fully satisfied with The Freestyle’s Auto Focus performance. Please check the following, which may improve the issues you’re experiencing:

      1. Remove the film covering the lens, as this can affect Auto Focus performance.
      2. Position the device with the “Samsung” logo on the bottom of the unit.
      3. If you skipped the update during the initial setup or set up via SmartThings and an update wasn’t prompted, please check for available updates. Go to: Home > Menu > Settings > Support > Software Update > Update Now

      If the image is too dim, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings.
      Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
      ...and select the mode that best fits your usage:

      Dynamic: Makes the picture brighter and clearer in bright viewing environments.
      Standard: Is the default mode suitable for general viewing environments
      Movie: Is suitable for watching Projector or movies in a dark room.

      You can also manually fine tune your image under Expert Settings. Go to: Home > Menu > Settings > All Settings > Picture > Expert Settings

      If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Great projector

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and small and super easy to install a

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Do recommend for chilling

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good projector for its size. Good sound but slow in a way. In the way when turning on and changing apps.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      MarylinC,

      We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Freestyle. You can check this by going to: Home > Menu > Settings > Support > Software Update.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care

      I hope these tips help.
      You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 4 out of 5 stars

    Amazing projector

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works on my ps5 just had to raise the picture solution in the settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its perfect for everything

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it its a privilege has this in my house for my kids and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very impressive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing image very good quality on resolution. Good speakers

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy this product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like this item. It’s not very bright, so tv during the day even in a dark room isn’t great. But the big issue is it’s advertised as a gaming hub, and it’s TERRIBLE. I have fast XFinity WiFi, and this projector treated it like 56k dialup. Or slower. It was moving one frame every 30 or more seconds. I have other Samsung TVs and they are all somewhat slower on WiFi (nowhere near this slow though) but work fine with a wired connection. This projector doesn’t have that option. It also refused to work with Alexa. I returned it within a week, and got a standard tv. So much better!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      LG89,

      We're sorry to hear that your experience with The Freestyle 2nd Gen led to a return. Your feedback matters to us and will be shared with our product team.

      If you decide to explore Samsung TVs again in the future, we’re always here to support you - whether it’s setup, features, or troubleshooting. Reach us anytime at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Freestyle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is good work great lli cçcccccccccccccccccc mmmmmmmmmmmmmm eeeeeee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    project

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excelente ítem the picture very nice for me recommend 100 por cent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great. my husband and I are satisfied with the purchase

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Be brighter.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its max brightness could definitely be better on a sunny day, otherwise, it’s okay.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      TroyS,

      We appreciate your feedback on The Freestyle 2nd Gen’s brightness. If the image appears too dim, please first ensure your unit is running the latest firmware, as updates may include picture quality enhancements: Settings > Support > Software Update > Update Now

      If brightness is still not to your preference, try adjusting the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode
      • Dynamic: Brighter and clearer for well-lit spaces
      • Standard: Default mode for general viewing
      • Movie: Ideal for darker rooms

      For more control, you can also fine-tune your image settings under: Settings > All Settings > Picture > Expert Settings

      If you need further assistance, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Samsung projector

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy ever! Great for when laying on your back!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Projector

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it, it’s like a movie theater in my home!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not waste your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After just 1 week it lost WiFi connection and never gained it back. Only way to use it is with my mobile hot spot. Tried all the troubleshooting, including full factory reset. Nothing worked

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      MiguelC,

      We appreciate you taking the time to let us know about your experience. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or visit our website for LiveChat.

      ~ Samsung Specialist Samsung