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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 376 reviews

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    Rating 4.4 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

90%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 376 reviews
  • Rated 4 out of 5 stars

    Nice projector

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice projector that packs a big punch. It has few apps pre-loaded to make viewing easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung projector

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best projector ever!!? Love the quality and resolution of it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good. Value for money. Timely delivery. Quality product

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    1 star - Not A review!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To any new buyers, read this before you buy it. It’s not the Best Buy you’ll ever make!! This projector is a joke. Samsung looks is in a competition with some cheap knockoff projector to see who can make the worst device better. The Bluetooth connection for this device is the worst. It never connects with an external speaker. To do it right, one has to reboot it every time. To top this, Samsung apparently is aware of this the 1st generation of the projector that came out and they haven’t fixed it yet.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      KrutarthS,

      I'm sorry to hear you're having Bluetooth issues with your Freestyle 2nd Gen Projector. Please give us the opportunity to gather additional information from you so we can isolate this issue and provide steps towards a resolution. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 4 out of 5 stars

    The product was good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Resolution for home theater had a wonderful experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this!! So much!! The HD and the versatility of it is great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it one of the best products I bought in the las years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung projector Samsung projector

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it it’s so good wooooooooooooooooooooooowwwww

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dead after 100 days, used 3x indoors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ll start by stating I take great care with all my devices. I figured maybe the other negative reviewers did not or maybe got water on the device. I’ve owned this for exactly 100 days and the decide randomly stopped powering on, tried everything, including other outlets and cables. DO NOT BUY THIS PROJECTOR, this is a defective product! It was great while it worked, but no amount of care matters. I have maybe 50 hours use, indoor only, never leave it running/idle. Completely unacceptable for the price, Samsung has lost my business and you have been warned.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Stephen,

      It’s unfortunate to hear of your experience with Samsung’s Freestyle 2nd Gen. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Projector with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty

      Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding product for hours and hours of entertaiment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for the price. Would recommend to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Love the navigation and the presentation. 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect item

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent projector, very good purchase, I highly recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing for gamers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing! Great resolution for games & movies.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Free with TV for a reason

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lumens are very low. Needs to be a very dark room to get value out of it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Reviewer,

      We appreciate your feedback on The Freestyle 2nd Gen's brightness level. If the image is too dim, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings.
      Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
      ...and select the mode that best fits your usage:
      Dynamic: Makes the picture brighter and clearer in bright viewing environments.
      Standard: Is the default mode suitable for general viewing environments
      Movie: Is suitable for watching Projector or movies in a dark room.

      You can also manually fine tune your image under Expert Settings. Go to: Home > Menu > Settings > All Settings > Picture > Expert Settings

      Please also make sure you've got the latest firmware version installed. You can check this by going to: Home > Menu > Settings > Support > Software Update.

      If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 2 out of 5 stars

    Find a different Projector

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item looks pretty but doesn’t function good enough for the price tag. I tried to return it 2 days after the 30 day window closed and Best Buy refused it. This was over the holidays. I won’t ever shop there again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      NickV,

      Thank you for sharing your thoughts on The Freestyle 2nd Gen - we'll be sure to pass this along to our internal teams.

      If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Overheats and barely portable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had me in the first half. But there are much better projectors without the mainstream brand name. Please catch up Samsung!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      David,

      Thank you for reaching out with your concern. When using your Samsung projector for an extended period, it’s normal for the unit to generate heat. This heat is released through the built-in vents, which may feel warm or even hot to the touch after long use.

      Please rest assured – this is not a defect, and it does not affect the projector’s performance or safety. The system is designed to manage heat effectively as part of normal operation.

      If you have any additional questions or need support, feel free to contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Stopped working a year later

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked great for a year, then suddenly wouldn’t turn on about a month after the one-year warranty expired. I called Samsung to get help and they told me it would cost $269 to fix. I’m really disappointed because it felt like the perfect projector for the setup in my bedroom.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      jmfr,

      I’m sorry to hear of the issues you’re experiencing with Samsung’s Freestyle 2. If your unit is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. From the landing page, navigate to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair.

      If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    A Little Projector With Big Functionality

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a compact projector that can easily be taken on the go and set up anywhere, then the Samsung Freestyle Second Gen with Gaming Hub Portable Projector may be just what you are looking for. This projector works great in so many different applications. Out of the box, the first thing that you will notice is just how small this projector is. It is only seven inches tall and about 4 inches wide while weighing less than two pounds. All you really need to do is pull it out of the box, plug it in, and you are halfway there. Ou will need to decide what you will use for a screen. Since it is portable, sometimes I just use a white wall in my house, and it works fine. When you power it on, you will go through a normal setup where you input Wi-Fi network information. You will want this as it provides you access to many free apps with the system as well as updates. Unfortunately, there is no input for Ethernet connection so everything will be wireless. Also, if you want to plug in a gaming console, you will need a special cable. An ordinary HDMI to HDMI will not work. You will need a mini-HDMI to HDMI cable. This cable is not included but can be purchased relatively cheaply. One of the nice features of this projector is that it can produce an image from 30 inches in diagonal to 100 inches. The projector has an auto level and auto keystone correction capability which makes it easy for you to line up your projector. The projector also allows you to rotate the projector so you can show the image anywhere. If you want, you can even easily show images off of the ceiling in your bedroom. As for other features, the projector comes will several preloaded apps but also allows you to download many more. The free Samsung TV gives you free programming to many older shows. One channel even has endless repeats of the making of the Dallas Cowboys Cheerleaders. There are literally hundreds of channels there. If you have other apps, you can easily download those as well. You can download Netflix, Hulu, ESPN, Fubo, PBS Kids, Disney Plus, Amazon Prime Video, YouTube, and even Apple TV to name a few. You can even share the screen from your iPhone or other mobile device. As for performance, it Is among the best for what I have seen in this size of projector. The picture is not the brightest in the world. You can few it is a room with lights on, but it really works best in a dark room. The picture is full HD 1080p, so it does look good. The sound is projected in all directions. For the most part, the sound quality is good. If you used this in a loud environment, it may be hard to hear. But for small groups, there should be no problem with the built-in speakers, especially if the volume is turned all the way up. As for using this projector as a gaming projector, it will work for having fun. If you are using it for shooter games or other online gaming, lag may become a bit of an issue for you. But to suggest this should only be used for gaming is a little unfair. This projector can really do so much more. In the end, I really love the Samsung Freestyle Portable Projector. With the ability to turn any room, any wall, or any ceiling into a screen, it really is a fun projector to have. Then you have the bonus that this projector is portable. So, if you are looking for a portable projector that packs a lot of features in a little package, this may be the one for you. I recommend this projector to anyone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    …..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soo I ordered it in store and had it shipped to my house as no Best Buy around me had it. Came quickly. After opening the box I saw it only said freestyle not freestyle gen 2. Did some more digging on the model number and found they had sent me the wrong projector. Beat buy swears it’s the right one but I can assure you the model number for the first gen and 2gen do not match up. Other than that the gen one isn’t bad. Just wish I coulda gotten my gen2 as I paid the price for the gen 2.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Alex,

      I'm sorry you have received the incorrect Freestyle model. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.

      Should you have questions or concerns regarding the usage or setup of your Projector once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung