Customer Ratings & Reviews
- Model:
- WE402NV/A3
- SKU:
- 11620107
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Not as roomy as expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I paid, these don’t hold bleach or certain detergent bottles. I also couldn’t put fabric softener in it. They are very useless other than to lift up the washer and dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I can help with that. If you are needing ideas of how to use the storage drawers, you can go to best buys website for the product and scroll down to "From the Manufacturer" then click "more photos". Thank you for choosing Samsung. ^Brad
Damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged; still waiting to hear if it will be replaced or discounted
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rodel
Pedestal
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it because the open item dryer i purchased with it was damaged in transit
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store if you want to raise feedback about your experience with the delivery of your pedestal.
Have a great day.
-John
W
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No coment the drawer is aa the washer dryer sucks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Marunali,
We can feel your disappointment with your pedestal with storage drawer. We are here to help you in every way possible.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146608750), to help our team pull up your information.
Have a great day!
^Rodel
Poor service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor Service,, Had nothing but issues from the start.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's have your unit examined, DonaldE.
We would like to speak to you directly to determine how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145801819, to help our team pull up your information.
Have a great day!
^Chrystel
Wrong item shipped
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong item was shipped. Website shows one product but brand/vendor actually shipped out a different item.
No, I would not recommend this to a friendVery cheaply made for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap piece for the price, the lg brand is made 10 x better
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much, Dawg, for sharing your thoughts on this pedestal. ^Jecca
Damage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor damage never got the replacement had to go elsewhere for one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144788687
^Camille
Did not fit our machines.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You sent these twice and neither one fit our machines. Very frustrating!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Garver,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
For immediate resolution with regards to your issue, you may reach us via the following links.
Reference number:1144354077
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung,
^Ross
One came dented
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is it’s good it’s just one of them came dented
I would recommend this to a friend- Pros mentioned:Height, Storage
Laundry room must have!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A must-have for your laundry room! Especially for someone with back issues! It gives your washer/dryer a lift off the ground not to mention the deep pull-out storage drawers!!
I would recommend this to a friend - Pros mentioned:Height, Storage
Must Have Item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A must have item for the washer and dryer units. I can't imagine what it would be like without them! The extra foot off the ground in height makes a world of difference when doing lots of loads of laundry. And the extra storage gained is a nice perk!
I would recommend this to a friend nice addition to washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice addition to washing machine. Hold rags and older towels
I would recommend this to a friendPedestals
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The pedestal makes doing laundry much more comfortable.
I would recommend this to a friend- Pros mentioned:Ease of use, Height
Great Product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these, great for adding a little extra height on the machines. Great for people who have trouble bending down.
I would recommend this to a friend - Pros mentioned:Height, Storage
Love them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these!!! Add so much storage. The added height makes the w/d so much more back friendly.
I would recommend this to a friend Pedestal Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Functional and they look great. Makes doing laundry much easier.
I would recommend this to a friendPedestal for Samsung washer and dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent!!! Good quality materials and excellent delivery service
I would recommend this to a friendInstallation is $99 a pedestal?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two pedestals after having the washer & dryer for a month. They work great. Only reason to not picj5 stars was that delivery did not include installation, and installation was $99 per pedestal.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JJ918
We get how that installation detail could catch you off guard, especially after buying the pedestals, and it’s good to hear they’re working well now that everything’s set up.
Since this purchase and installation service were handled through Best Buy, their customer service team is best positioned to review installation options and related charges. You can reach Best Buy Customer Service at 1‑888‑237‑8289 for further assistance.
For your records, please keep this reference number: 1152346588.
We’re glad to have you as part of the Samsung community.
Glaiza
Samsung Care
Washer and Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a wonderful addition to my new washer and dryer. It was so needed.
I would recommend this to a friend