Customer Ratings & Reviews
- Model:
- WE402NE
- SKU:
- 6448423
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the Washer/Dryer Laundry Pedestal with Storage Drawer, highlighting its ample storage space and the added height it provides for easier access. Users appreciate the convenience and ease of use, as well as the overall aesthetic appeal. While some find the price a bit high, the pedestal is generally praised for its compatibility and contribution to a more ergonomic laundry experience.
This summary was generated by AI based on customer reviews.
Not as functional as I had hoped
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these pedestals to go with my Samsung front load washer and dryers. They match perfectly but it was a pain getting the washer on top of the pedestal because it’s so heavy. I was hoping the storage drawer would allow me to store/hide detergent, but it’s not functional. The drawer height is too short to hold my detergent bottles so I have to set them on the side. wish the stand was a couple inches taller. Would recommend the pedestal if using it just to raise the height of your washer/dryer. Just don’t count on using the drawer to store detergent.
I would recommend this to a friendBrand response from Samsung
Posted .Hello ACVX! We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of the Samsung family. ^Nic
Very essential
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Without pedestal, it is difficult to load/unload washer/dryer. So this is a must. Geek squad was super helpful in setting up the washer/dryer on the pedestals.
I would recommend this to a friendTerrible Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The original purchase was to include these bases. However, in communication it was not done. The gentleman that delivered the washer and dryer originally were amazing. They did not have the two bottom pieces that we wanted nor did they have the steam kit that we paid for. I went to the store, purchased the bottom pieces and schedule delivery. When the two gentleman came out to install these two bottom pieces, They did not have knowledge of the steam kit. We showed them the receipt and they made us pay AGAIN $35. Then they shoved the washer so far back that it broke something and when they left, they turned the water off and kept it off. It was when my husband turned the water back on. He saw the laundry room flooded. We reached out to your service they did come back and correct it. It’s just unfortunate. They didn’t report it to begin with. It’s ridiculous that I had to pay for a kit, not once but twice. I will really question buying future appliances from Best Buy.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand what you have been through with the installation of your laundry appliances and their accessories. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for assistance. They are available 24 hours a day. They can answer your question, transfer you to your local store, and give feedback about your overall experience with this purchase.
Have a great day.
-John
Worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pedestal for my Samsung washer. I got it for a really good deal a few months ago. Now it has gone back up but it still worth every penny!!!
I would recommend this to a friendLove this!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I had bought this pedestal at the time I bought the washer. So nice to have this at a height where I can reach small socks, wash cloths, without climbing in the machine,LOL>
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is pleased to hear that the companion for you washer was added for your laundry experience. Thank you for being a part of the Samsung family. ^Cat
Samsung washer/pedestal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are essential and i wish I had purchased them when I bought the washer/dryer set. It would have saved me alot of back pain. The only drawback is it does make it louder as the washer is sitting on top of it now.
I would recommend this to a friendMust have!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very necessary to make dryer/washer easily accessible, but expensive
I would recommend this to a friend- Pros mentioned:Height
Poor design..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gives the machines nice height but the drawers are not deep enough for the detergent and fabric softener jugs to stand upright, poor design.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Lisa,
Thank you for taking some time to share your experience with our product.
We apologize for not meeting your expectations about the pedestal; rest assured that We will take note of your concern as this will help us improve our product in the future.
To help you with this, I am providing this link to guide you on the issue.
Specification Sheet
https://image-us.samsung.com/SamsungUS/home/home-appliances/home-appliances-accessories/pedestal/we402ne-a3/WE402NV_V4.pdf
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144730860
Thank you for choosing Samsung. Have a great day.
^^Ross
Samsung
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome would purchase again and was delivered on time
I would recommend this to a friendPerfect fit.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a great price on this washer stand and it is exactly what i needed.
I would recommend this to a friendGreat team
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery team very helpful and no hesitation to assist beyond their commitment.
I would recommend this to a friendFREE DELIVERY AND INSTALLATION WITH TOTAL MEMBERSH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Free delivery and installation with TOTAL MEMBERSHIP.
I would recommend this to a friendGreat Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never purchased pedestal before but they are amazing. No more bending down to pull out clothes
I would recommend this to a friendDryer pedestal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great addition to my dryer. It makes it so much more comfortable loading an unloading clothes! Good for your back! I strongly recommended.
I would recommend this to a friendWasher Dryer Pedestal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer pedestal to washer has a gap. Similarly Dryer pedestal to Dryer has a gap. Nice but the gap is visible. This seems make / model issue otherwise this model is fine. I
I would recommend this to a friendDryer pedestal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to make sure the feet are in perfect position but besides that no issuea
I would recommend this to a friendNot tall enough for detergent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There’s nothing wrong with the drawers. It’s just a little disappointing that you can’t put detergent bottles in them. Not tall enough for a normal size bottle.
No, I would not recommend this to a friendGreat Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes using front loaders machines easy to access. Should have been a little higher to allow storage of Soap conteiners
I would recommend this to a friendWasher pedestal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed the pedestal but it needed to be stabilized that took close to 3weeks to get done
I would recommend this to a friendBrand response from Samsung
Posted .We're pleased to be of service, BenjaminB. We wish to help you in the best way possible with your unit.
Adding the pedestal gives you more storage space in your laundry area and helps to make your machines more accessible, so you don't have to bend as much. Learn more from these details.
Install your Samsung laundry pedestal or riser:
https://www.samsung.com/us/support/answer/ANS00033270/
You may also watch this video about "How to install the pedestal for your Samsung washing machine and dryer":
https://www.youtube.com/watch?v=MVOYfniRpJI
We'd like to speak to you directly and get more information about your unit for better assistance.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145348230, to help our team pull up your information.
Have a great day!
^Chrystel
Must Have!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I messed up and didn’t get these when I bought my washer and dryer but I made it right and finally bought them. Definitely worth the money.
I would recommend this to a friend