Customer Ratings & Reviews
- Model:
- WE402NP
- SKU:
- 12374159
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the ample storage space and the added height these pedestals provide for their laundry appliances. Users frequently highlight the convenience and improved ergonomics that help prevent back strain during daily chores. While some note that the price point is on the higher side, most are pleased with the easy installation and the way the units fit perfectly with their existing machines.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Storage
Invaluable Item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for storage! But make sure you get one for each of the units (Washer and Dryer) or they will be uneven!
I would recommend this to a friendBrand response from Samsung
Posted .Hi Mark! Thank you so much for sharing your insight into this pedestal! We're glad to hear you're happy with it. ^Jecca
Pedestal
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things come in super handy and are perfect size! Great purchase!
I would recommend this to a friendLooks great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Adds great aesthetic value to the washer and dryer. It was hooked up by Best Buy installers and works fine.
I would recommend this to a friendGreat service and on time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and installation on time I like Bestbuy and I shop here often Excellent service
I would recommend this to a friendFoyg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Foyg ghost. Fri Edy. Know. Happy Thanksgiving. Utility room and garage
I would recommend this to a friendBest Buy points
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the products at Best Buy. Helps with washing our clothes
I would recommend this to a friendGreat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Must have with dryer cause it sits too low to ground
I would recommend this to a friendUnhappy customer and worst service from BB
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.- We have ordered two pedestals matching to our washer and dryer over the chat, promised to for free install. - But when delivered, they didn't install these, first upset. - So, we called them for install, after some conversation, BB is agreed for install service. - After few days, BB GeekSquad showed up, rushed into the house with tools to install Washer / Dryer. We told them to the request is to install the pedestals, they said they will not do it, call the BB customer service again, second time upset. - So, we need to call them again and make appointment. The pain is every time they show up, someone needs to be at home, we accepted 3rd time inconvenience and made the appointment. - Wait for another shock. BB team showed up, these people are nice, opened the boxes half the way, then the biggest shock, these DON'T MATCH to the washer / dryer we have. Biggest SHOCK. So, the guy who ordered didn't do the right job, he selected wrong SKUs, just to place the order, don't care to listen to what I say/needed and promised to the extent he can just to place the order. Wrong SKU and false promise of free install. - So, called again, to pick up these two wrong ones and deliver two correct ones. - One more time inconvenience of someone to stay at home. - Next time showed up, people are not friendly, they just went inside laundry room, closed the doors, didn't care to what we wanted to say. They did some work, BOOM, new laundry pedestal has scratches on it. Where is the second pedestal? Well, they ran out of these, not in stock. The problem is not resolved yet, really looking for help. It has been almost 6 weeks, totally frustrated with BB service. Sorry for the bad review on the service, we tried to resolve over the phone, but it is not getting resolved.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment with your overall experience trying to get the pedestal installed.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Doesn't fit all samsung dryers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a decent pedestal and typical quality for this item. It's lightweight and the bottom storage drawer is adequate. No, you won't be able to fit anything tall in the drawer. The locking braces for the corners that help secure the feet to the washer/dryer don't fit all samsung machines. Mine is only a few years old and the braces don't fit properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for this review. We understand that the pedestal does not fit all models as the pedestal was designed for the newer models and may or may not work with the older models, or in your case, it barely locks into place. We're still glad the pedestal is working for you.
Here is a link for the pedestal installation in case you would like to double-check if your pedestal is installed correctly.
How to install the pedestal for your Samsung washing machine and dryer https://www.youtube.com/watch?v=MVOYfniRpJI
Have a great day.
^Charles
Helps with storage and not bending over
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guys were great who installed the washer and dryer. Very professional.
I would recommend this to a friendDiscounted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A discounted item and helpful for washer get these while its off
I would recommend this to a friendWasher and dryer pedestals
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer care! Neat and on time! Great buy!
I would recommend this to a friendGreat (necessary) product!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have given 5 stars if I didn’t have to buy this. Can’t drain the tub in the washer without elevating the unit.
I would recommend this to a friendSamsung 27" washer/dryer pedestal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not yet delivered. Beautiful store display. Can't wait for delivery.
I would recommend this to a friendEasy loading and more storage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect addition to the washer dryer. Will be getting installed soon.
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is so great for the family and events. Glad I made the purchase.
I would recommend this to a friendgood
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.put my dryer to high for me but I would have used it i did return only because of height.
I would recommend this to a friendVery convenient and helpful.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love having my washer and dryer lifted to a more accessible height. These are a life saver!
I would recommend this to a friendA must buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Combining these with your washer and dryer really do make a difference.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there amy21love, We want to congratulate you on your new Samsung laundry set up for your appliances and appreciate you share your feedback. We are excited for your experience. We thank you for choosing Samsung in your home and welcome you to our family. ^Brad
- Cons mentioned:Price
Expensive
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer and dryer set was so low the pedestal is required. Clever way to add cost to the Samsung set.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, Greg. ^Lo