Customer Ratings & Reviews
- Model:
- WE402NP
- SKU:
- 12374159
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the ample storage space and the added height these pedestals provide for their laundry appliances. Users frequently highlight the convenience and improved ergonomics that help prevent back strain during daily chores. While some note that the price point is on the higher side, most are pleased with the easy installation and the way the units fit perfectly with their existing machines.
This summary was generated by AI based on customer reviews.
IDK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers never showed to install several attempts to have it delivered and installed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Washer and dryer pedestals
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered two but one was damaged. Customer service was terrible. Finally ordered a second one but wasn’t going to in the store until January 20. Ordered the second one from Lowe’s and picked it up two days later!!!
I would recommend this to a friendBrand response from Samsung
Posted .Hi PatrickB,
We can feel the disappointment you have with the pedestal. We are here to help you every step of the way.
We would like to speak to you directly to confirm some details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146671306), to help our team pull up your information.
Have a great day!
^Rodel
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't get why the can't build the front loader washer and dryer a little taller, so you won't have to buy the Stands/drawers, who uses the stand/drawers anyway I sure don't, I only bought stands for my washer and dryer to make them taller, I guess anything for companies to make a buck, they make top loaders taller why can't front loader be taller? But oh well I got them for a piece, originally 250, then they wasn't in stock but about time they was in stock they was 199, and about time the was delivered they was 140, so that was a blessing, I don't mind paying the 140 but they could have been made taller.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there PlatinumBLK, I want to congratulate you on your new Samsung Laundry set. We are glad that you were able to get a great deal for your set up. Our machines are versatile and able to fit in many different laundry rooms. We are happy your are pleased with yours and welcome you to our family. Thank you for choosing Samsung in your home. ^Brad
- Pros mentioned:Storage
Lot of space
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Storage space it's nice. So I have everything in one place ,
I would recommend this to a friend Buy another brand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's fine, the dryer isn't great so without the dryer you wouldn't need this
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi kim91.
Thank you for your review.
We would love the opportunity to speak with you about this concern on your pedestal to determine how we can best assist you with this.
Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number (1144948638) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Height
No more stooping
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So nice to bring my dryer up to the same height of my washer.
I would recommend this to a friend - Pros mentioned:Storage
This is great storage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is best storage for the samsung washers and dryers
I would recommend this to a friend To large
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To large for my dryer had to return I wish they would have told me to check
No, I would not recommend this to a friend- Pros mentioned:Height
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Goes well with my washer. Size is perfect for detergent.
I would recommend this to a friend - Pros mentioned:Storage
Nice Pedestal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this pedestal, got nice storage space for tissues etc.
I would recommend this to a friend - Pros mentioned:Ease of use
Nice Purchase & Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes it convenient to do laundry with a bad back.
I would recommend this to a friend OK product... expensive though
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it is supposed to do, be a pedestal. The drawer is really uncomfortable to use.
No, I would not recommend this to a friendNot tall enough for upright detergent bottles
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well made. Functions to raise washer and dryer as intended. Why only 2 stars? Because the manufacturer designed it about two inches too short to hold the average bottles of laundry detergent and softener upright! That just makes zero sense. Function is in the details.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TSToledo,
Thank you very much for your honest feedback on our products. You are a valued client of Samsung and your experience matters to us. Samsung is continually working to improve it's product and services.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Reference number: 1144641825
^Rainly
Fits only Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn't fit my 21 inch LG washer and dryer and hence had to return it
I would recommend this to a friend- Pros mentioned:Height
put it on a pedestal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your back and buy this item. It completes the set.
I would recommend this to a friend To weak
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pedestal is weak caused the washer to seem off balance
No, I would not recommend this to a friendPoor installation service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was forced to buy a new pedestal by Samsung because they changed the clamping mechanism to the washer legs from the older models. The installation crew attached the washer to the pedestal but did not true it to the floor nor did they level the assembly. So $330 later I had to level it myself. Just poor product design and even worse installation service by Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
No choice but to buy with our appliances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the washer/dryer sit too low, so, had no other choice but to buy these pedestals.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Your opinion matters to us! Thank you for your feedback. Your feedback helps us to understand where we can take steps to improve our product. ^Brad
Elevated Shoes for the Samsung
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced dust collector. Should be included as part of the washer.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Pedal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to our new washer and dryer no issues to report thus far
I would recommend this to a friend