Customer Ratings & Reviews
- Model:
- WE402NP
- SKU:
- 12374159
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the ample storage space and the added height these pedestals provide for their laundry appliances. Users frequently highlight the convenience and improved ergonomics that help prevent back strain during daily chores. While some note that the price point is on the higher side, most are pleased with the easy installation and the way the units fit perfectly with their existing machines.
This summary was generated by AI based on customer reviews.
Works great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This pedestal works great! No issues and got a great deal via clearance!
I would recommend this to a friendWrong base
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brackets on top of the pedestal don’t line up with the legs of the dryer on one of the pedestals.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued Bestbuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check what options are available for the pedestal.
Have a great day,
-Ernest-
Damage & missing parts
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received it and it was damaged. Plan on returning.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Not workable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not workable, after several trys found the right service rep that knew and explained.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're glad to know that you're able to utilize the pedestal. Please know that we're always available to help, HelenaW.
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147155914, to help our team pull up your information.
Have a great day!
^Chrystel
really..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered these online with a washer and dryer, it was offered after putting the washer and dryer in the cart. When these item were delivered the delivery guys said they didn't fit. I had to resend my whole order back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at Customer Care: P. (888) 237-8289, H.24 Hours a Day-7 days a week Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144622600.
-Noraina
Bad Quality product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Functions as intended I guess, made poor quality very thin sheet metal and the clamps are made from plastic which snaps very easily, the installers broke the clamp twice
No, I would not recommend this to a friendBase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the post broken Never delivered had trouble being shipment
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Don’t buy used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought used and opened the box it was a huge dent it in guess that’s why it was marked down so low.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Pedestal
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Had to return it because the open item dryer i purchased with it was damaged in transit
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store if you want to raise feedback about your experience with the delivery of your pedestal.
Have a great day.
-John
Not as roomy as expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I paid, these don’t hold bleach or certain detergent bottles. I also couldn’t put fabric softener in it. They are very useless other than to lift up the washer and dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I can help with that. If you are needing ideas of how to use the storage drawers, you can go to best buys website for the product and scroll down to "From the Manufacturer" then click "more photos". Thank you for choosing Samsung. ^Brad
Carlos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not come with hardware,and Best Buy refused to send the hardware,so I could not use my washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store concerning the missing item in your delivery.
Have a great day.
-John
Carlos
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery driver lost my hardware to the pedestal so could not connect my washer to the pedestal
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store concerning the missing item in your delivery.
Have a great day.
-John
Damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged; still waiting to hear if it will be replaced or discounted
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rodel
- Pros mentioned:Storage
Pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These pedestals were a floor model and had several dings, dents, and scratches. Even for floor models with all the damage, these were very expensive.
I would recommend this to a friend W
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No coment the drawer is aa the washer dryer sucks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Marunali,
We can feel your disappointment with your pedestal with storage drawer. We are here to help you in every way possible.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146608750), to help our team pull up your information.
Have a great day!
^Rodel
Wrong item shipped
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong item was shipped. Website shows one product but brand/vendor actually shipped out a different item.
No, I would not recommend this to a friendPoor service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor Service,, Had nothing but issues from the start.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's have your unit examined, DonaldE.
We would like to speak to you directly to determine how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145801819, to help our team pull up your information.
Have a great day!
^Chrystel
Very cheaply made for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap piece for the price, the lg brand is made 10 x better
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much, Dawg, for sharing your thoughts on this pedestal. ^Jecca
Damage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor damage never got the replacement had to go elsewhere for one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144788687
^Camille
Did not fit our machines.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You sent these twice and neither one fit our machines. Very frustrating!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Garver,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
For immediate resolution with regards to your issue, you may reach us via the following links.
Reference number:1144354077
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung,
^Ross