Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 1110 reviews
(1,110 customer reviews)to a friend
Rated 1 out of 5 stars
Act as though they don’t want to deal with people
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very customer oriented. Poor communication. Poor follow-up. Act as though they don’t want to deal with people.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dissatisfied. Feel like it was a hurry up install. Wiring is exposed. Getting error messages. AC/Heater. Controls are now loose.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .New car audio equipment is always exciting, and professional installation is something many of our Clients need help with. Quality work is something we expect from our Geek Squad Autotechs, and part of why we offer a lifetime workmanship guarantee on all installations. If you are not satisfied with the work, please schedule a time for us to have an Autotech take another look. You can schedule an appointment here: http://bby.me/excxg.
Rated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled appointment with no option to reschedule after already waiting a month.
No, I would not recommend this to a friendRated 1 out of 5 stars
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry but they were unable to install my stereo. I found a local shop able to install it at half the cost. Will not be using this service ever again
This review is from Satellite Radio Tuner Installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a motorcycle radio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This radio NOT suitable for mounting on a motorcycle.
This review is from Satellite Radio Tuner Installation
I would recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work Terrible experience Go somewhere else
This review is from Satellite Radio Tuner Installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Unfortunately you have to pay attention to techs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t tell you because they forgot to install it in my vehicle when they installed my radio!
This review is from Satellite Radio Tuner Installation
I would recommend this to a friendRated 1 out of 5 stars
technician wasn’t knowledgeable and friendly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My satellite radio isn’t working have to go back to get a working have a new appointment with different technician
This review is from Satellite Radio Tuner Installation
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your experience with us. There is never a time when our Autotechs should be anything but helpful, knowledgeable, and respectful. We apologize for your having to visit again to have your installation completed properly.
Rated 1 out of 5 stars
Install went well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit was installed properly but I shouldn’t have had to pay for it because I already paid for installation on a head unit
This review is from Satellite Radio Tuner Installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Having trouble with service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a lot of trouble with service because I needed the box to the radio and it was thrown away.
This review is from Satellite Radio Tuner Installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont get scammed like I did.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst most horrible service ive ever exp in my entire life
This review is from Satellite Radio Tuner Installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Steering wheel hands free phone controls do not work
This review is from Satellite Radio Tuner Installation
No, I would not recommend this to a friendRated 1 out of 5 stars
No updates
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This work perfectly fine. But still missing updates
This review is from Satellite Radio Tuner Installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had too wait two weeks for installing not working.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your thoughts on your experience. We strive to provide the best possible Autotech services and apologize for your having been let down. If you haven't already done so, we recommend scheduling an appointment to address your concerns. You can visit us online at http://bby.me/excxg to schedule your service.
Rated 1 out of 5 stars
still had to pay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The install was supposed to free but it still cost $69.65
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your Satellite Radio Tuner Installation experience here. As a shopper, I can appreciate wanting to get the best price for my purchase, and I apologize for any frustration with your purchase. As it sounds like the installation was completed at a local Best Buy location, I recommend speaking directly to a store manager to explore any remaining questions that you have, or calling 1-800 GEEKSQUAD (800-433-5778).
Rated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2x to return to get it reset and still not working.
This review is from Satellite Radio Tuner Installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Ok for now
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did the job for what I needed it for the car .....
This review is from Satellite Radio Tuner Installation
I would recommend this to a friendRated 5 out of 5 stars
Courteous call and extra help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I appreciate the tech calling prior to the installation. He allowed me to send him pictures of my specific current radio. Based on that, he said the new device I was planning to get installed was not needed. I appreciate him for doing that because it saved me time and an unnecessary trip.
This review is from Satellite Radio Tuner Installation
I would recommend this to a friendRated 5 out of 5 stars
Greart installation experinece.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician I dealt with was very knowledgeable and friendly.
This review is from Satellite Radio Tuner Installation
I would recommend this to a friendRated 4 out of 5 stars
Satisfied with work performed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Onyx system from SiriusXM, but decided to go to local Best Buy to have it installed instead of trying to do it myself. Not thrilled with 'geeks' who worked on car and almost walked out of store before work was started. I found them to be very rude. Don't talk to me when your mouth is full of pizza. However, I was satisfied with the end result. Much better than if I had done it myself.
I would recommend this to a friend