Customer Ratings & Reviews

Agent was nice but quality of work was pretty mediocore. Wires started hanging out within couple weeks of install. Extremely diffuclt to get appts.

I had a car stereo installed. Supposed to take 3 hours, it took 6 hours. Tech forgot to re-install headliner parts and I had to come back to get them installed. Now I've discovered the AC vent doesn't work. The vent tube is disconnected. So, now I have to try and get them to fix that. Wish me luck!

I didn't receive a lot of information after the install. I guess the holiday crowds have them too busy for the proper customer service. I felt like I was rushed out.

I must be an idiot, this is the third time I have had the geek squad install gear in a vehicle. The first two times they messed up and it was a fight to get Best Buy to try to fix the vehicles, they never did. So far nothing has ben found wrong with the install. The installers attitude was not helpful at all, talking down to me and trying to make me look and feel stupid. He also did not want to spend time getting the factory satellite radio antenna so he installed the after market one. The only plus side is the warranty so I can go to another Best Buy when something goes wrong.

okay head unit, or receiver or whatever they re called now. needs a software update that it wont accept, that blows. epected more from SONY

Kinda wish they would have consulted me on the location of the antenna, but it works. I would rather have it more out of the way than right above the driver side door for everyone to see.

$50 is a little steep for installation, but it works exactly as promised. They went over all the steps in installation and did a great job

It was installed but I’ve come back multiple times because wire keep dropping hangs down gettin in my way to drive. This will be my second time going back to have them fix

It’s just doesn’t seem to work correctly. I’ve had SiriusXM come with my new vehicles but never installed. We replaced the cheap radio in our new Winnebago Vita RV. Well it will play then cut out. Comes back on only to cut cut out again. I think the longest it’s ever worked was maybe 15 mins. Don’t know if the tech installed it correctly or what? But we’re on the road for 3 month so I guess we’ll have to live with it.

The installer stopped working on my car and talked to someone else for an extended period of time while I stood and waited. Was a little bother by that.

They did not have correct equipment to install stereo the first time we were there. They had to order the right equipment and then took longer than should have

Not sure if it’s the install or not but I get no antenna service. It’s better using apple car play and using the app. Waste of money in my eyes.

I thought the Greek squad service I’d bought covered this. The process of figuring out car components is exhausting.

Installer did not even ask about preference of where antenna should be mounted. He chose the most convenient location to him, which is on the dash. Very lazy! It could have easily been run through a rubber grommet and stuck on the roof to make it look like a factory install. Good that it was free, because I would not have been okay with this install.

The agent that installed my radio and backup camera did not do a good job at all. First when my vehicle was returned the camera did to work at all. So I had to return on another date to get the camera to work. Then the camera worked but did not work correctly because the screen is upside down. The installer never checked for proper operation of anything. In other words, they lacked a quality check because my power outlet did not work after install and the heating and ac controls worked intermittently. It has taken me a long time to get around to getting this solved because it took so much time out of my schedule to get something that does not work. I purchased the Geek Squak plan, but have not had the opportunity to take the days it will take for this repair to take place. What a major inconvenience. l

The geek squad service was great I will be back for a newer car stereo.

getting an appointment was a hassle. the people taking care of appointments should work on getting a better system

I’ve had nothing but problems with it since I bought it I have taken it in at least four times and it still doesn’t work they say I need a new stereo &?would replace it. Here it is in August 5 months later and I’m still waiting for Best Buy to call me back to replace it

Would have given better ratings but had to wait four hours to complete install.

Friendly help staff on hand to answer questions and assist with purchase