Customer Ratings & Reviews

Thanks for sharing your feedback with us. Although we wish we could congratulate you on upgrading your car stereo, it sounds like it may not be meeting all your expectations. If you haven't done so already, be sure to utilize our Return & Exchange Promise to exchange your car stereo for something that will be more user friendly. If you have any questions about our Return & Exchange Promise, you can view the full terms at www.bestbuy.com/return.

Thanks for posting a review! We know that your vehicle is important to you, so we're thrilled that you came to us for your Satellite Radio Turner Install. That said, we're sad to hear the experience didn't go as we intended. We're glad you shared this with us, so we can point you in the right direction for getting this corrected. Work on a vehicle comes with a nationwide lifetime labor warranty at any Best Buy location that offers auto-installation services. It would be best to work with the auto-tech and their leadership to get your concerns resolved. However, if you're not comfortable working with that location after this experience, another store in your area should be able to step in and redo the work if they handle auto work.

Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

New car audio equipment is always exciting, and professional installation is something many of our Clients need help with. Quality work is something we expect from our Geek Squad Autotechs, and part of why we offer a lifetime workmanship guarantee on all installations. If you are not satisfied with the work, please schedule a time for us to have an Autotech take another look. You can schedule an appointment here: http://bby.me/excxg.

Thank you for sharing your experience with us. There is never a time when our Autotechs should be anything but helpful, knowledgeable, and respectful. We apologize for your having to visit again to have your installation completed properly.