Customer Ratings & Reviews

We are sorry to hear about the disappointing experience you had with your Scosche MagicMount. Can you confirm if the MagicPlate was applied in between the phone and the protective case or was it placed on the outside of the protective case? Thicker phone cases or dual layered phone cases can interfere with the magnetic attraction between the MagicPlates and the magnets in the MagicMount, resulting in a weaker, less secure hold. We recommend testing the placement of the MagicPlates before actually adhering it to the phone or phone case. MagicPlate effectiveness can be tested by laying the MagicPlate in between the case and the phone, without exposing the adhesive on the MagicPlate. Once this step has been taken, place the phone on the mount. If the phone slides off the mount or appears to have a weak magnetic attraction, we would then recommend placing the MagicPlate on the outside of the case. We also offer a line of MagicMount Pro mobile device mounts which have 30% stronger magnets. If you need an additional MagicPlate to place on the outside of your protective phone case or need additional assistance please email our Customer Service Team with a link to this review, send us a message via our online chat service or give us a call at 800 363 4490 x1, and we will arrange a swift resolution to your experience.

We are sorry to hear about the disappointing experience you had with your Scosche MagicMount. To better assist you our Customer Service Team would like to hear more about your specific concern(s). The issue you are describing is not a typical customer experience. Perhaps we can offer troubleshooting assistance or provide you with a warranty replacement if necessary. The following product is backed by Scosche’s 3 year Limited Warranty and Scosche's Lifetime Tech Support. Please email our Customer Service Team at customerservice@scosche.com with a link to this review, send us a message via our online chat service or give us a call at 800 363 4490 x1, and we will arrange a swift resolution to your experience.

We are sorry to hear about the disappointing experience you had with your Scosche MagicMount. If your phone uses a protective case, can you confirm if the MagicPlate was applied in between the phone and the protective case or was it placed on the outside of the protective case? Thicker phone cases or dual layered phone cases can interfere with the magnetic attraction between the MagicPlates and the magnets in the MagicMount, resulting in a weaker, less secure hold. We recommend testing the placement of the MagicPlates before actually adhering it to the phone or phone case. MagicPlate effectiveness can be tested by laying the MagicPlate in between the case and the phone, without exposing the adhesive on the MagicPlate. Once this step has been taken, place the phone on the mount. If the phone slides off the mount or appears to have a weak magnetic attraction, we would then recommend placing the MagicPlate on the outside of the case. We also offer a line of MagicMount Pro mobile device mounts which have 30% stronger magnets. If you need an additional MagicPlate to place on the outside of your protective phone case or need additional assistance please email our Customer Service Team with a link to this review, send us a message via our online chat service or give us a call at 800 363 4490 x1, and we will arrange a swift resolution to your experience.

We are sorry to hear about the disappointing experience you had with your Scosche MagicMount. We have successfully tested the MagicMount with an iPhone 14. Do you use a protective case on your phone? If so, can you confirm if the MagicPlate was applied in between the phone and the protective case or was it placed on the outside of the protective case? Thicker, rugged phone cases or dual layered phone cases can interfere with the magnetic attraction between the MagicPlates and the magnets in the MagicMount, resulting in a weaker, less secure hold. We recommend testing the placement of the MagicPlates before actually adhering it to the phone or phone case. MagicPlate effectiveness can be tested by laying the MagicPlate in between the case and the phone, without exposing the adhesive on the MagicPlate. Once this step has been taken, place the phone on the mount. If the phone slides off the mount or appears to have a weak magnetic attraction, we would then recommend placing the MagicPlate on the outside of the case. We also offer a line of MagicMount Pro mobile device mounts which have 30% stronger magnets. If you need an additional MagicPlate to place on the outside of your protective phone case or need additional assistance please email our Customer Service Team with a link to this review, send us a message via our online chat service or give us a call at 800 363 4490 extension 1, and we will arrange a swift resolution to your experience.

We are sorry to hear about the disappointing experience you had with your Scosche MagicMount. To better assist you our Customer Service Team would like to hear more about your specific concern(s). The issue you are describing is not a typical customer experience. Perhaps we can offer troubleshooting assistance or provide you with a warranty replacement if necessary. The following product is backed by Scosche’s 3 year Limited Warranty and Scosche's Lifetime Tech Support. Please email our Customer Service Team at customerservice@scosche.com with a link to this review and a picture of the issue you're describing, send us a message via our online chat service or give us a call at 800 363 4490 x1, and we will arrange a swift resolution to your experience.