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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 77 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the Ninebot E2 Plus II Electric Scooter favorably for its overall performance, suitable speed, and portability. Many also appreciate the scooter's battery life. However, some customers have noted that the scooter's performance is challenged on inclines.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 77 reviews
  • Pros mentioned:
    Portability, Speed

    Rated 5 out of 5 stars

    Never late to class

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speed, very user friendly, and perfect for getting to class across campus.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Customer,

      Thank you for sharing your review of the Segway Ninebot E2 Plus II Electric Scooter. We’re delighted to hear that its great speed and user‑friendly design are making it perfect for getting across campus to class. It’s wonderful to know the scooter is helping you save time and making your rides more convenient.

      If you ever have questions or need assistance, please reach out to our Segway Customer Support team at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great scooter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sonnloves this. Battery last a while and plenty of power

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Mike,

      Thank you for sharing your review of the Segway Ninebot E2 Plus II Electric Scooter. We’re delighted to hear that your son loves it and that the battery life and power are meeting your expectations. It’s wonderful knowing the scooter is providing both enjoyment and reliable performance.

      For any questions or assistance, please contact our Segway Customer Support team at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Grandson Loves It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Segway is a quality built product. The grandson loves it and rides it. He is now required to ride with a helmet and protective gear since it gets up to a nice speed.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Customer,

      Thank you for sharing your review of the Segway Ninebot E2 Plus II Electric Scooter. We’re delighted to hear that your grandson loves riding it and that you recognize the quality build of the product. It’s also great to know he’s riding safely with a helmet and protective gear—safety is always our top priority, especially with scooters that reach a nice speed.

      For any questions or assistance, please contact our support team at technicalsupport@segway.com.

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Scooter!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The scooter is extremely durable and super smooth. I have used it daily for 4 weeks on paved and gravel roads, as well as on grass and dirt trails. The front suspension is very nice.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Colin,

      Thank you for sharing your feedback on the Segway Ninebot E2 Plus II Electric Scooter. We’re delighted to hear that you find it extremely durable and smooth, and that it performs well across paved roads, gravel, grass, and dirt trails. It’s great to know the front suspension has been a nice addition to your riding experience.

      If you ever need assistance or have any questions about features or maintenance, please feel free to reach out to our support team at technicalsupport@segway.com.

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fun scooter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson loves it! He rode it with confidence! His face lit up when he saw it , then jumped on and rode it for almost an hour!!!

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Customer,

      Thank you for sharing your feedback on the Segway Ninebot E2 Plus II Electric Scooter. We’re delighted to hear that your grandson loves it and was able to ride with such confidence and joy. It’s wonderful to know the scooter brought so much excitement that he rode it for nearly an hour right away!

      If you ever need assistance or have any questions about features or maintenance, please feel free to reach out to our support team at technicalsupport@segway.com.

      Best regards,
      Segway Customer Support Team

  • Rated 5 out of 5 stars

    Segway

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is 11 and he is enjoying his Segway Scooter. It is easy to handle, easy to charge, and rides smoothly. Very satisfied!

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear NMcCalister,

      Thank you for sharing your feedback on the Segway Ninebot E2 Plus II Electric Scooter. We’re delighted to hear that your 11‑year‑old son is enjoying his scooter and that it’s been easy to handle, simple to charge, and provides a smooth ride. It’s wonderful to know you’re very satisfied with the experience.

      If you ever need assistance or have any questions about features or maintenance, please feel free to reach out to our support team at technicalsupport@segway.com.

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Scooter review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great scooter ideal for people that want better transportability sinve its a lighter scooter it has puncture proof tites so you do feel lots of bumps

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear YaromO,

      Thank you for sharing your review of the Segway Ninebot E2 Plus II Electric Scooter. We’re glad to hear that you find it a great scooter, especially for those who value better transportability thanks to its lighter design. Your feedback on the puncture‑proof tires and how they affect the ride experience is very helpful for other riders considering this model.

      For any questions or assistance, please contact our support team at technicalsupport@segway.com.

      Best regards,
      Segway Customer Support Team

  • Rated 5 out of 5 stars

    Awesome as always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fun quality scooter ,segway always delivers very much pleased with the purchase!

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Customer,

      Thank you for sharing your review of the Segway Ninebot E2 Plus II Electric Scooter. We’re delighted to hear that you’re enjoying the fun ride and quality build. It’s wonderful to know Segway continues to deliver on your expectations and that you’re very pleased with your purchase.

      If you ever have questions or need assistance, please reach out to our Segway Customer Support team at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Scooter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it no problems yet it was also a decent price when I got it on Black Friday sale……. I would recommend

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Customer,

      Thank you for sharing your review of the Segway Ninebot E2 Plus II Electric Scooter. We’re delighted to hear that you’re loving it and that it has been problem‑free so far. It’s great to know you found it at a decent price during the Black Friday sale and that you would recommend it to others—your feedback highlights both the scooter’s value and reliability.

      For any questions or assistance, please contact our support team at technicalsupport@segway.com.

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Allot of fun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great scooter allot of fun for the whole family not for little kids mine are not small lol

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear George,

      Thank you for sharing your review of the Segway Ninebot E2 Plus II Electric Scooter. We’re delighted to hear that it’s been a lot of fun for your whole family and that it’s a great fit for older kids. It’s wonderful knowing the scooter is bringing enjoyment and quality time outdoors together.

      For any questions or assistance, please contact our support team at technicalsupport@segway.com.

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cruising down the street...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son absolutely loves it! He uses it every day and has had no issues with it.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Natasha,

      Thank you for sharing your review of the Segway Ninebot E2 Plus II Electric Scooter. We’re delighted to hear that your son absolutely loves it and enjoys riding it every day without any issues. It’s wonderful to know the scooter is providing consistent performance and fun for him.

      If you ever need assistance or have any questions about features or maintenance, please feel free to reach out to our support team at technicalsupport@segway.com.

      Best regards,
      Segway Customer Support Team

  • Rated 5 out of 5 stars

    Good scooter

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good for the price but there is faster ones that go 50-60 mph and last 60 miles range

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Brendan,

      Thank you for sharing your review of the Segway Ninebot E2 Plus II Electric Scooter. We’re glad to hear you find it good for the price and appreciate your honest comparison to higher‑speed, longer‑range models. The E2 Plus II is designed as a practical and affordable option for everyday rides, while other scooters with 50–60 mph speeds and extended ranges are built for more advanced performance needs. Your feedback helps highlight the balance between value and functionality.

      For any questions or assistance, please contact our support team at technicalsupport@segway.com.

      Best regards,
      Segway Customer Support Team

  • Rated 5 out of 5 stars

    USER FRIENDLY!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how smooth the suspension is and how sleek the design and the drive feels. I totally love this given that I used to be so scared riding scooters

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear DallinO,

      Thank you for sharing your 5‑star review of the Segway Ninebot E2 Plus II Electric Scooter. We’re thrilled to hear that you love the smooth suspension, sleek design, and comfortable ride. It’s especially rewarding to know that the scooter has helped you feel confident and enjoy riding when you used to be hesitant. Your feedback means a lot to us and reinforces our commitment to making scooters that are safe, stylish, and fun to ride.

      If you need further assistance or have any questions about your scooter, please contact Segway Customer Support at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929). Our team will be happy to help.

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! No issues at all! My son is crazy about it!

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Customer,

      Thank you for sharing your feedback on the Segway Ninebot E2 Plus II Electric Scooter. We’re thrilled to hear that it’s been an excellent product for you and that your son is enjoying it so much!

      If you ever need assistance or have any questions about features or maintenance, please feel free to reach out to our support team at technicalsupport@segway.com.

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Black color beautiful.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speed as described range. Excellent quality. Very good Item.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear MayraB,

      Thank you for sharing your feedback on the Segway Ninebot E2 Plus II Electric Scooter. We’re delighted to hear that you’re enjoying the sleek black color, the speed and range as described, and the overall excellent quality of the scooter.

      If you ever need assistance or have questions about features or maintenance, please feel free to reach out to our support team at technicalsupport@segway.com.

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great, battery seems to hold power really well.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear David,

      Thank you for sharing your review of the Segway Ninebot E2 Plus II Electric Scooter. We’re delighted to hear that you find it great and that the battery holds power really well. It’s wonderful to know the scooter is delivering reliable performance and meeting your expectations.

      If you ever need assistance or have any questions about features or maintenance, please feel free to reach out to our support team at technicalsupport@segway.com.

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my little sister for college. it works great!

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear JaquaelonH,

      Thank you for sharing your feedback on the Segway Ninebot E2 Plus II Electric Scooter. We’re delighted to hear that it’s working great for your little sister in college and providing her with a reliable way to get around. It’s wonderful to know the scooter is making her campus life easier and more enjoyable.

      If you ever need assistance or have any questions about features or maintenance, please feel free to reach out to our support team at technicalsupport@segway.com.

      Best regards,
      Segway Customer Support Team

  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, it’s just slow and the battery dies fast.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear Brandon,

      Thank you for sharing your review of the Segway Ninebot E2 Plus II Electric Scooter. We’re glad to hear you find the scooter to be of good quality. We also appreciate your honest feedback regarding speed and battery performance — insights like yours help us continue improving the riding experience.

      If you’d like tips on maximizing battery life or have any questions about scooter performance, please reach out to our Segway Customer Support team at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).

      Best regards,
      Segway Customer Support Team

  • Rated 4 out of 5 stars

    Electric scooter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is not long enough, it also takes a while to charge.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear LionellD,

      Thank you for sharing your feedback on the Segway Ninebot E2 Plus II Electric Scooter. We acknowledge your concern regarding the battery life and charging time. Your input is very valuable, as it helps us better understand customer experiences and areas for improvement.

      If you need any product‑related assistance or guidance on optimizing battery performance, please feel free to reach out to our support team at technicalsupport@segway.com.

      Best regards,
      Segway Customer Support Team

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    segway ninebot scooter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, the scooter works well. My 12-year-old grandson loves it.

    I would recommend this to a friend
    • Brand response from Official Segway Support
      Posted .

      Dear James,

      Thank you for sharing your review of the Segway Ninebot E2 Plus II Electric Scooter. We’re delighted to hear that it’s working well and that your 12‑year‑old grandson loves riding it. It’s wonderful to know the scooter is bringing joy and reliability to your family. Your feedback means a lot to us.

      For any questions or assistance, please contact our support team at technicalsupport@segway.com.

      Best regards,
      Segway Customer Support Team