Customer Ratings & Reviews
- Model:
- AA.05.14.06.0003
- |
- SKU:
- 6623722
Customer reviews
Rating 4.6 out of 5 stars with 77 reviews
(77 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.9
Rating 4.9 out of 5 stars
Customers are saying
Customers regard the Ninebot E2 Plus II Electric Scooter favorably for its overall performance, suitable speed, and portability. Many also appreciate the scooter's battery life. However, some customers have noted that the scooter's performance is challenged on inclines.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Solid product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good made! I wish the battery was bigger so it can last longer!
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Dumitru,
Thank you for sharing your review of the Segway Ninebot E2 Plus II Electric Scooter. We’re glad to hear that you find it very well made and solid in quality. We also appreciate your feedback about the battery capacity — insights like yours help us understand what riders value most and where improvements can make a difference.
If you ever need assistance or have any questions about features or maintenance, please feel free to reach out to our support team at technicalsupport@segway.com.
Best regards,
Segway Customer Support Team
Rated 5 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great one and will recommend it for my friends
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Wase,
Thank you for sharing your feedback on the Segway Ninebot E2 Plus II Electric Scooter. We’re delighted to hear that you love it and that it’s been such a great experience for you. It’s wonderful to know you’d recommend it to your friends — that means a lot to us!
If you ever need assistance or have any questions about features or maintenance, please feel free to reach out to our support team at technicalsupport@segway.com.
Best regards,
Segway Customer Support Team
Rated 5 out of 5 stars
Scooter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my grandson for Christmas and he loved it.
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Customer,
Thank you for sharing your review of the Segway Ninebot E2 Plus II Electric Scooter. We’re delighted to hear that your grandson loved receiving it as a Christmas gift! Your feedback highlights the scooter’s appeal and reliability, making it a wonderful choice for young riders.
For any questions or assistance, please contact our support team at technicalsupport@segway.com.
Best regards,
Segway Customer Support Team
Rated 5 out of 5 stars
Get up and go
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's got the juice. This one climbs hills better than the lesser models. If it is flat where you live you can get by with a less powerful scoot.
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Lana,
Thank you for sharing your review of the Segway Ninebot E2 Plus II Electric Scooter. We’re thrilled to hear you find it powerful enough to climb hills better than the lesser models — that extra juice makes a big difference for riders in hilly areas. It’s great to know you’re enjoying the performance and that it’s meeting your needs.
If you ever have questions or need assistance, please reach out to our Segway Customer Support team at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).
Best regards,
Segway Customer Support Team
Rated 5 out of 5 stars
Fantastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works like charm! Easy to assemble, easy to setup.
I would recommend this to a friendBrand response from Official Segway Support
Posted .Hello Gavin, thank you for your positive feedback! We’re thrilled to hear that you found the E2 Plus II easy to assemble and set up. At Segway-Ninebot, we are committed to deliver premium products with the best customer experience. If you ever need any assistance, please reach out at technicalsupport@segway.com
Rated 5 out of 5 stars
Scooter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new scooter and the staff at Best Buy was very polite and helpful
I would recommend this to a friendBrand response from Official Segway Support
Posted .Hi JermaineG - thank you for the review! Enjoy the ride.
Rated 5 out of 5 stars
Scooter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just received the product. I’m yet to option the package as it was bought as a gift
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear ChidiO,
Thank you for sharing your feedback on the Segway Ninebot E2 Plus II Electric Scooter. We’re glad to hear you’ve received the product and appreciate you choosing it as a gift. We hope that once it’s unboxed and in use, it brings plenty of enjoyment and convenience to the rider.
If you have any questions or need assistance once the scooter is in use, please contact our Segway Customer Support team at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).
Best regards,
Segway Customer Support Team
- Cons mentioned:Uphill performance
Rated 3 out of 5 stars
Pretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been good, just a tad bit slow and very hard to drive on inclines. Not recommended if you are a big person.
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Customer,
Thank you for sharing your review of the Segway Ninebot E2 Plus II Electric Scooter. We’re glad to hear it’s been good overall, though we understand your concerns about speed and performance on inclines, especially for riders closer to the weight limit. Your feedback is valuable, and we agree this model is best suited for beginners or those in flatter areas.
If you ever have questions or need assistance, please reach out to our Segway Customer Support team at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).
Best regards,
Segway Customer Support Team
Rated 1 out of 5 stars
Very unsafe. Accelerates one its own and shuts ofr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Ninebot E2 Plus 2 in August and really liked it at first. A few months later it started accelerating to full speed on its own, even when I wasn’t touching the throttle. I turned off cruise control and updated the firmware, but the problem kept happening. Now the scooter will also shut off while riding, and when it does, the wheels lock up so it can’t even be pushed. This has happened several times, including once to my daughter while crossing a busy intersection — extremely dangerous. We’ve never seen an error code, and the scooter is only a few months old. I’ve contacted the company asking for a replacement under warranty, but I’m very disappointed that such serious safety issues are even possible on a new scooter.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .We are sorry to hear about the issues with your Ninebot E2 Plus 2. Your safety is our priority, and we’re here to help. If you need any further assistance with the scooter itself, please reach out to us at technicalsupport@segway.com with your contact information and a description of what you need help with. Best, Segway-Ninebot Customer Support
Rated 5 out of 5 stars
The best scooter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was my daughter’s birthday gift. She’s in love with a scooter.
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Jose,
Thank you for sharing your review of the Segway Ninebot E2 Plus II Electric Scooter. We’re delighted to hear it made such a special birthday gift for your daughter and that she’s in love with her new scooter. Knowing it brought joy and excitement to her makes your feedback especially meaningful to us.
If you ever have questions or need assistance, please reach out to our Segway Customer Support team at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).
Best regards,
Segway Customer Support Team
Rated 2 out of 5 stars
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Underpower for my 13 yr old kids. Hit a bump and would shut off. Not impressed. Maybe because it was just released?
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi JeremyW - this is not something that we are aware of... please reach out to our team and let's determine a solution! https://service.segway.com/us-en/
Rated 1 out of 5 stars
Need back suspension
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It needs the back suspension and the front for the price.It was selling which was three fifty now after I bought it.The price went down 22 seventy nine
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Mohibull - thank you for the review. Yes, the E2 Plus II is one of our entry level scooters with front suspension (not rear). If you would like something with both front and rear suspension, then the E3 Pro might be a great option in the future. If you have any questions, we are here to help... https://service.segway.com/us-en?/customer-care
Rated 3 out of 5 stars
Ninebot scooter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The scooter isnt better then the first and i feel is more fragile overall i like it but needs improvement
I would recommend this to a friendBrand response from Official Segway Support
Posted .Hi Jonathan, thank you so much for sharing your experience on the E2 Plus II with us! We'll be sure to share this with our product team. In the meantime, keep on adventuring!
Rated 2 out of 5 stars
Unreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the scooter to get around campus. Perfect for the first few days but then the electronics started glitching. This caused the scooter to stall and stop working. Very disappointed
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi KTLO - let's talk! Your experience is not what we would expect... reach out at your convenience. https://service.segway.com/us-en/
Rated 1 out of 5 stars
Don’t buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it and it doesn’t work! Then there saying I can’t return it!
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Dear Chantal,
Thank you for sharing your feedback on the Segway Ninebot E2 Plus II Electric Scooter. We’re very sorry to hear about the issue you’ve experienced and understand how frustrating it must be.
For technical support, warranty assistance, or parts replacement, please contact our Segway Customer Support team at technicalsupport@segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).
For return inquiries, since your purchase was made through Best Buy, we recommend reaching out directly to their support team, as return policies are managed by the retailer.
We appreciate your patience and want to ensure you get the help you need to resolve this quickly.
Best regards,
Segway Customer Support Team
- Pros mentioned:Portability
Rated 5 out of 5 stars
Segway Scooter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my grandson. He loves it and it helps him get to his job.
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Douglas,
Thank you for sharing your review of the Segway Ninebot E2 Plus II Electric Scooter. We’re delighted to hear that your grandson loves it and that it’s been helpful for him in getting to his job. Your feedback is greatly appreciated.
For any questions or assistance, please contact our support team at technicalsupport@segway.com.
Best regards,
Segway Customer Support Team
Rated 5 out of 5 stars
Electric scooter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's good usage for my kid I bought it for she loves it a lot.
I would recommend this to a friendBrand response from Official Segway Support
Posted .Dear Mario,
Thank you for sharing your review of the Segway Ninebot E2 Plus II Electric Scooter. We’re delighted to hear that your child loves it and that it’s been such a good fit for her. It’s wonderful knowing the scooter is providing both enjoyment and reliable usage.
For any questions or assistance, please contact our support team at technicalsupport@segway.com.
Best regards,
Segway Customer Support Team