Customer Ratings & Reviews

I am 6ft 2 in tall and this chair is too short for me, at my height I am constantly fighting the lumbar support feature. My wife who is shorter finds it ok. I kept it because she is the one who will be using it, yet me added a small metal cable tie to lock the lumbar support and seems to be better now. The manufacturer could add a simple screw and threaded hole at the back to give the user some flexibility to lock rather than using the lock on bottom that it currently has which doesn’t lock it, just adds more tension to a spring.

I purchased this chair 1 year and 2 weeks ago. I ended up with a base that had cracked in half making the chair unusable. As I am the only who uses this chair and weigh 165 pounds, I am left to believe this is a material defect in the product. I reached out to Serta and they sent me to the warranty department. After waiting for 45 minutes on hold, the warranty department told me I would need to pay for the new base, have it shipped and reassemble it. When I purchased the chair for $280, I did so with the peace of mind I would be buying quality and would get some longevity from my purchase. I went back to Serta and asked if this was the best customer service they would offer me. They told me that it is just their name on a third parties material. I followed up with emails, only to be ignored. The chair now sits propped in a corner and I am sitting on my $15 TJ Maxx stool until I call the warranty company back and pay for the parts, or throw away a $280 purchase that I was only able to use for a year. Never again will I buy Serta.

This chair is very comfortable. The arm rests are adjustable, as is the seat. The only negative is the back is not adjustable. Other than that you can sit for hours.

Comfortable, good for back support, good head rest

I love this chair! I spend way more time at my desk than anyone should as a self-employed instructional designer and graduate student. This chair is comfortable all day. The fabric also seems to be quality. Sometimes, when I'm sliding it closer to my corner desk, it grazes the side panel edges-- after 3 months, it has no rubs or tears! It was easy to put together, too. I will add, though, that I'm only 5 ' 2" and the back arch support sits perfectly in my lumbar. I don't know if this chair would work as well for a very tall person.

I think the chair is good and delivers on its promise. I would caution trying to put it together by yourself. As the instructions say, you really do need two people. I had some issues getting the back support part in likely because I did it by myself. But overall, a good product.

The chair is easy to put together and is of good quality. However, if you are over 5' 7" or 5' 8" I do not recommend this chair. The back is too short so the "headrest" portion will cause you back pain over time if it is used often. I have spent a lot of time working and gaming in this chair and decided to switch back to my old chair because of the back pain.

I bought this chair online. And, never sat it it until we set it up. It is fantastic . .. as a writer and computer based instructor for college courses, I spend a LOT of time in this chair and it is brilliant. Serta rules!

Great purchase all the way around. Very comfortable and professional looking chair. Best Buy price matched a competing retailer, and free Elite Plus shipping made it an even better deal.

This chair was easy to assemble, and is very comfortable. The tilt on the seat and back makes it more comfortable when you have to lean forward. Highly recommend this!

Extremely comfortable and supportive and not too difficult to assemble. Quality chair that supports my lower back.

Working from home had required me to sit at my computer for long hours. My back was killing me! This chair made all the difference! Highly recommend!

After six month of working from home on a folding chair, I decided to invest in something more comfortable. This chair fit the bill. Looks professional while also being comfortable. Provides good lower back support. Sturdy construction. Assembly is not difficult and does not really require two people as some of the other reviews have stated. I am happy with the purchase and expect this chair will last a long time.

This chair is easy to assemble and feels great to sit on.

Chair arrived in great time and easy to put together. It is very well made and very comfortable to set in, seems to be very sturdy and should last a long time

very comfortable ,,,easy to put together ..and was able to pick up at the store

easy to assemble, lots of adjustability, and is very comfortable

Big comfy and not too expensive for a leather chair.

I work out of my home, and I also write fiction and a weekly blog, so having a comfortable office chair is important to me. I did a lot of research and I'm very happy with my choice.

Terribly disappointed. Well made, quality materials, easy to assemble but a perfect example of TRY before you buy. Seat is ridiculously short (bottom seat support ends mid thigh bone) Seat (where your buttocks touch) is not firmly horizontal, it literally free pivots forward and back. (Not the CHAIR, just the seat) The 'lumbar' is forced into your back by the weight of your body as it pushes down or forward on the seat, not adjustable at all. The ONLY adjustments are height and tension for the CHAIR rocker. (again, seat bottom free swivels forward and back) This may be just what the Dr. orders for some, but is no where near the ergonomic back supporting chair I was lead to purchase. This is an awkward exercise machine that squeaks and leather farts constantly since the seat is always 'in motion' rubbing against it's other parts. 5'11" 175 lb Male saying: No Thank You. (returning)