I am 6ft 2 in tall and this chair is too short for me, at my height I am constantly fighting the lumbar support feature. My wife who is shorter finds it ok. I kept it because she is the one who will be using it, yet me added a small metal cable tie to lock the lumbar support and seems to be better now. The manufacturer could add a simple screw and threaded hole at the back to give the user some flexibility to lock rather than using the lock on bottom that it currently has which doesn’t lock it, just adds more tension to a spring.

I purchased this chair 1 year and 2 weeks ago. I ended up with a base that had cracked in half making the chair unusable. As I am the only who uses this chair and weigh 165 pounds, I am left to believe this is a material defect in the product. I reached out to Serta and they sent me to the warranty department. After waiting for 45 minutes on hold, the warranty department told me I would need to pay for the new base, have it shipped and reassemble it. When I purchased the chair for $280, I did so with the peace of mind I would be buying quality and would get some longevity from my purchase. I went back to Serta and asked if this was the best customer service they would offer me. They told me that it is just their name on a third parties material. I followed up with emails, only to be ignored. The chair now sits propped in a corner and I am sitting on my $15 TJ Maxx stool until I call the warranty company back and pay for the parts, or throw away a $280 purchase that I was only able to use for a year. Never again will I buy Serta.

This chair is very comfortable. The arm rests are adjustable, as is the seat. The only negative is the back is not adjustable. Other than that you can sit for hours.

Comfortable, good for back support, good head rest

I love this chair! I spend way more time at my desk than anyone should as a self-employed instructional designer and graduate student. This chair is comfortable all day. The fabric also seems to be quality. Sometimes, when I'm sliding it closer to my corner desk, it grazes the side panel edges-- after 3 months, it has no rubs or tears! It was easy to put together, too. I will add, though, that I'm only 5 ' 2" and the back arch support sits perfectly in my lumbar. I don't know if this chair would work as well for a very tall person.