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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 896 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are impressed with the ease of use and data transfer capabilities of the "Setup for New Devices" service. Many users also appreciate the smooth setup process and the knowledge of the staff. While there were a few concerns about motherboard and hard drive issues, as well as sound output problems, the price was also a concern for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 896 reviews
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great team player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The girl that helped me was super nice and went above and beyond to get my new phone working properly before I left.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad set up my PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was extremely helpful. He explained everything clearly and answered all my questions thoroughly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transferring info from one phone to another. New phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Radio installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with work done on my truck radio sounds good

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Geek Squad did a great job with a hard installatio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my 74inch Samsung TV into a stone fireplace. They did an excellent job centered. Very satisfied with the process.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Best Buy excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy person was expert and guided us through the whole purchase and data transfer. A few apps had to be reinstalled but most everything transferred smoothly

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek Squad uploaded new Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were wonderful. Changed over all my data and apps from old computer to new. We’ll worth the $200 to get that done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service unmatched

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was ready with all apps, photos, documents, etc. It didn't take long and the Bestbuy employee was very knowledgeable and nice to work with!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    The guy that set up our phone was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that helped us was excellent! The guy that helped us was excellent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LAPTOP VIRUS REMOVAL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were great and had my laptop up and running in a very short period of a few days. Only had 2 viruses, they said some have had as many as 600 viruses.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Quick, complete setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I showed up for my appointment to pick up my new iPad and have the data from my old machine transferred to the new one, everything was ready to go. The Geek Squad member was very thorough and the task was completed as desired in about 45 minutes. No problems; no complaints.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wrong computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP Computer Omni Book 5 sans USB ports; only had USC ports. Had to return

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New phone setup went smoothly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agent was competent, efficient, and personable. Thank you for all your help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn't do it without them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a new computer, software and other supporting components and are definately not tech savvy people. We appreciated the speed, accuracy and information / education provided to us by the Geek Squad. Not sure what we would have done without their help.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad was well trained on the Apple SE watch.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent assemble my watch and setup the functions to provide the information that I desired. Very well please with his knowledge of the phone and showing me how to operate the Apple SE watch.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    I bought two new iPhones for my wife and myself.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who sold me the new phones and transferred the data from our two iPhones 6 to the iPhones 13 was infinitely patient and expert. It was a pleasure to work with him.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Awesome transfer of data from old to new laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was incredibly impressed with the Geek Squad transfer of data from my old, failing laptop to my new laptop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad in Green Acers is very professional and truly tries there best to assist you. They do at times need to have more service workers on the weekends when it's more crowded, but they go above and beyond to assist you in your technical needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job setting up my phone. Very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    BB is the best with Apple.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad at Best Buy did a fantastic job of setting up and transferring my info from my other phone. Explained a lot of info during the set up process. It was painless. Well with the store visit.

    I would recommend this to a friend