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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 871 reviews

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92%
would recommend
to a friend

Customers are saying

Customers commend the Setup for New Devices service for its ease of use, data transfer capabilities, and smooth setup process. Many users appreciate the knowledge and professionalism of the staff, as well as the speed and overall performance of the service. However, some customers have reported issues with hardware like the motherboard and hard drive, while others have expressed concerns about the price and sound output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 871 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ease of Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful both with the point of sale set-up and questions and also with additional questions after the purchase date. Good team.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    helpful phone salesman

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech/salesman was very helpful and knowledgeable even though he was very busy. Thank you for your kind service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VEry good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service, helped me throughout the process to get my new equipment up and running, thank you

    I would recommend this to a friend
  • Cons mentioned:
    Hard drive

    Rated 5 out of 5 stars

    Great job fixing my computer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents cleaned up my computer as I asked them to do and found my hard drive was not working properly and I needed a new hard drive. Had they not been thorough, I might have had more problems later on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Canada (his name) helped us very knowledgeable, and funny too

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Very accomodating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experiences with Geek Squad. Always on schedule (or earlier), did almost everything I wanted and were quick to rectify any requests they overlooked. Very knowledgeable, informative, friendly, and accommodating.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    iPhone 14 pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Associate was friendly and did great job transferring from one phone to the new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very patient, was understanding of my needs, completed the task promptly

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always I am very pleased with the service that I received I would definitely recommend the Geek Squad

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Setup for New Devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did such a great job setting up our new iPhones. Everything went smoothly and was anxiety free for us!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like Best Buy store.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Samsung Galaxy S23 and it works perfectly. I love this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a computer crash and needed something ASAP, staff was able to work their schedule to be able to have everything set up within two hours, a little extended lunch trip and I was set up and ready to go that evening

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Geek Squad did a great installation job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and quick installation. Well worth the money spent. Saved me alot of hassle and aggravation. Looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great. Helped set up my new phone. There were a few hiccups and I’m glad I had help.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Happy consumer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service much better than Verizon store actually took time with me and cared about the service provided. Top notch.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Geek Squad installed my new computer and printer e

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cliff was very patient and thorough with the installation of our new computer and printer. Very knowledgeable!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wonderful support and help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had amazing help and support throughout setting up my new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great having everything set up as I am not particularly tech-savvy. When I picked up my computer they took the time to explain everything.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agents are knowledgeable, patient and teach well!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    patrick was VERY, VERY good in helping me to set up my new computer

    I would recommend this to a friend