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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 953 reviews

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92%
would recommend
to a friend

Customers are saying

Customers love the 'Setup for New Devices' service, especially the data transfer and ease of use. Customers also appreciate the smooth setup, knowledge, service, and speed. However, some customers reported issues with the motherboard, hard drive, sound output, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 953 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    iPhone 14 pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Associate was friendly and did great job transferring from one phone to the new one.

    I would recommend this to a friend
  • Cons mentioned:
    Hard drive

    Rated 5 out of 5 stars

    hard drive install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replaced hard drive, could not or did not try to recover old drive info.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad rocks, awesome knowledgeable, great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up my new phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transferred data from my old phone to my new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's was for my New Dell laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent that did My new laptop Excellent Job setup my new laptop Thank you so much its working fine now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norman to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norman was so helpful…on two occasions he was so patient…answered my questions and solved the problem! Thank you Norman!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great. Helped set up my new phone. There were a few hiccups and I’m glad I had help.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the salesman who helped me with setting my phone up took a lot of his time to make I could understand the whole process. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Transfer to new phone seamless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful, Knowlegable, Cheerful, didn't make me feel like an idiot.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and setting up the new computer with the various software I had purchased as well as transferring my old data

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ghitg

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The services were awesome but the seller tried not to leave us standing there

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like Best Buy store.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Samsung Galaxy S23 and it works perfectly. I love this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam did a very excellent job woth setting up my phone. Very professional. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Thank you!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was helpful and nice, able to help me get new phone and set up new one as well after phone had been damaged

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad set up my watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not great with new technology so I’d rather pay a reasonable amount for setups. Geek squad set my watch up perfectly the first time. Great service. Will use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 16

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents helped me with my mom‘s new iPhone 16 set it up and we’re super kind and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ap transfer was seamless and a relief

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did awesome job of transferring all of my aps to my new Pixel 9. Very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wonderful support and help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had amazing help and support throughout setting up my new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Phillip (Geek Squad in Canton, GA) is GREAT. kind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a 70+ non-technological person who was delighted to have Phillip's help setting up my Chromebook and printer today. I appreciate his patience and helpfulness!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek squad I phone set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new iPhone was set up perfectly. Seamless transfer of info from old phone to new model quick and seamless

    I would recommend this to a friend