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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 874 reviews

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92%
would recommend
to a friend

Customers are saying

Customers commend the Setup for New Devices service for its ease of use, data transfer capabilities, and smooth setup process. Many users appreciate the knowledge and professionalism of the staff, as well as the speed and overall performance of the service. However, some customers have reported issues with hardware like the motherboard and hard drive, while others have expressed concerns about the price and sound output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 874 reviews
  • Rated 5 out of 5 stars

    Geek squad Service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and friendly customer service. Help desk works with you giving you progress reports. Great at answering questions you may have.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    New S21 setup expertly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My New Samsung S21 phone was set up expertly , the transfer went exactly as it should.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Good service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set everything up. Moved all my info from old to new. And in a timely manner. Didn't have to wait only a couple of days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is always friendly and we always get our issues resolved without making more than one appointment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great salesperson in Hagerstown, MD.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought new iPhone SE recently because I prefer the smaller size. Salesperson was extremely patient in answering all my questions and setting up my new iPhone. Couldn't be more satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Ms

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They switched data from old phone to new. The woman who did it was great.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geeksquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad helped me transfer data and it helped....

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i GIVE THE GEEK SQUARD A 10 FOR THE SERVICE THAT I RECEIVED. THEY CAME TO MY HOME AND FIXED THE PROBLEM WITH MY COMPUTER AND ANSWERED ALL QUESTIONS THAT I HAD.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fast, efficient and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff st geek squad are great. Very friendly, knowledgeable and fasr. I had data transferred from my old laptop to my new one and they Had it ready within a day. Somethings were too old and couldn't be transferred. They explained all about what they did and what was able to transfer and what wasnt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad member made my office work easier.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent troubleshot my computer issues, printer issues, and installed a battery backup. I was very pleased with his help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were all very helpful and they answered all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Effortless!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just left my new laptop and portable drive. After a couple of days, received an email and a call that it’s ready for pickup. Easy!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got our new iPad set up and retrieved our information from our old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DANNY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "CHASE", AGENT AT BB MC KNIGHT RD PGH WAS GREAT. PLEASANT AND KNOWLEDEABLE. NO HIGH PRESSURE. EXPLAINED PRODUCTS SO THAT I GOT NEW A13 5g CELL PHONE, CHARGER, AND SCREEN PROECTOR THRU HIS HELP. I HAVE ALWAYS BEEN VERY SATISFIED BY ALL BB ASSOCIATES AND GEEK SQUAD AT SEVERAL OTHER LOCAL BB STORES AS WELL AS WITH ON LINE CALLS.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Geek squad set up my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an excellent job setting up my new device.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone purchase was so easy. Your associate was so very helpful and explained everything to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worthwhile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit expensive, but I was very happy to have all of the bloat-ware removed from my laptop. My computer is super fast now that it has all been removed.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    New phone info transfer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With total tech, got phone pictures and info transfered quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AT&T counter at Best Buy 59 Broadway CV,CA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again I wrote all my thoughts about the staff at the AT&T counter at Best Buy 59 Broadway Chula Vista CA location on my previous rating. However, again, thank you Jessica, John and Azele (sorry for the wrong spelling on her name)

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great set-up per request

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job by Geek Squad setting up everything per spec and as required

    I would recommend this to a friend