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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 874 reviews

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92%
would recommend
to a friend

Customers are saying

Customers commend the Setup for New Devices service for its ease of use, data transfer capabilities, and smooth setup process. Many users appreciate the knowledge and professionalism of the staff, as well as the speed and overall performance of the service. However, some customers have reported issues with hardware like the motherboard and hard drive, while others have expressed concerns about the price and sound output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 874 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    How to set up Mavic Drone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Man set up my new , complicated Mavic 2 Zoom drone. Most complicated. Worth the $80.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone SE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your staff were quite helpful and efficient in setting up my new phone and transferring the apps and other data from my old device.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 4 out of 5 stars

    Girl power

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She was very friendly to me and helped me out ,l would go back to her anytime

    I would recommend this to a friend
  • Cons mentioned:
    Motherboard

    Rated 5 out of 5 stars

    Laptop Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just some backup information to confirm that my laptop motherboard had failed :(

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Samsung phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young gentleman that helped us with my new phone was awesome !! Very knowledgeable, friendly and handled it all very quickly. My husband will be going back to see him for his .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Leslie was great to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leslie helped me and she provided fantastic professional customer service. They were understaffed the day I went in and she was able to cater to several customers across multiple departments with personal attention.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It if so much easier having the geek squad set it your electronics. I eel worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple watch set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who set up my first Apple watch did a great job. Now, it’s up to this old dinosaur to learn how to take full advantage of the capabilities of my new watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek squad has always given us great service, I had a issue lately that was hard for me to figure out and they were willing to take the time to get it working and me back on the road. I highly reconned Best Buys GeekSquad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installed by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and connected all my channels.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with their service. Took their time and reviewed what they did after seeing up our Mac book.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Phone Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff member set up my new phone and copied over all data from my old phone. Very nice personality and very helpful, even with other customers constantly asking questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and what was promised was delivered.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service provided was fast and efficient. All items were copied over successfully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Experts that know their stuff.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made an appointment to potentially fix a broken cell phone screen. The gentleman that helped us and gave several options of what could be done. In the end we decided make a decision and were not pressured to do anything that we would not have made on our own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    job done quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was initial mix-up in setup of old/new computers. geek agent Yaro Slonskii took steps to rectify problems immedi atley instead of me having to travel another 65 mi. for another day appointment

    I would recommend this to a friend
  • Cons mentioned:
    Sound output

    Rated 4 out of 5 stars

    Initially fine but not later

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up My laptop initially with ease, but unable to find solution to my sound problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad activated my new phone quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad member activated our new cell phones and transferred all of our apps, data and files from our old phones to our new phones. She was quick, courteous and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The employee at phone center was very polite & explained all that was involved in transferring all info from my old phone to my new one. As I am not really say at that sort of stuff, I had him do that for me. It took about 30 min. to complete the transfer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guy is so helpful and he is intelligent enough to help me out and solve my problem with my camera thank you so much for his nice heart and help with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Those guys are remarkable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was hacked and I needed it scrubbed. Took it to Geek Squad and they had it back to me in two days Great service!!

    I would recommend this to a friend