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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 953 reviews

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92%
would recommend
to a friend

Customers are saying

Customers love the 'Setup for New Devices' service, especially the data transfer and ease of use. Customers also appreciate the smooth setup, knowledge, service, and speed. However, some customers reported issues with the motherboard, hard drive, sound output, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 953 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job, I'm glad I got them to set up my comp uter.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Data transfer slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The transferring of the data between phones took too long because the phones aren't charged fully, and they didn't have the cordless chargers available. So they had to do it wirelessly which is incredibly slow and prone to errors and stoppages.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Love the Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Geek Squad. They are knowledgable and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and what was promised was delivered.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service provided was fast and efficient. All items were copied over successfully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and Knowledgeable Care and Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    expert advice and reliable professional service in converting my existing phone sim card to Apple SE.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I SUV the geek squad ! They translate tech to plain English

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Geek Squad's so helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, free set up with purchase! They are friendly and fast!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Quick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just took a few minutes on new device. Good service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoying the Total Tech service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people. Well information. Very friendly. I am a Total Tech member for over a year. The benefits are well worth the expense.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    no hiccoughs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    gentleman was quick and thorough. answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installed by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and connected all my channels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Picking a new phone!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My salesperson was very helpful.. i have been figuring out alot on my new phone. I picked another android and i am happy with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New cell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the personalities, listening skills but convinced me to upgrade my verizon sevice. I was told my bill would go up $30-. It went up $90- & had to change back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up new cell phones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reboot phone never elder turn around and transfer all the information from our old phones to our new phones. And it was just great, thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Rep set me up with ease.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales rep was so patient with me. Answered all my questions. She set me up and saved me a lot of aggrivation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    a bit frustrating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Young lady was nice but did not explain on how to use phone. I told her I had no idea on how to use it at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad agents Always great help help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squads agents have all been the best help setting up any New equipment we have ever purchased from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up an Apple Watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service person was very friendly and did exactly what I needed to have set up. Good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents provided me with excellent service.I would recommend their service to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is awsome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent detected the problem with my old monitor and recommended getting new one for the price it would take to fix old one. Very helpful and friendly.

    I would recommend this to a friend