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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 877 reviews

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92%
would recommend
to a friend

Customers are saying

Customers commend the Setup for New Devices service for its ease of use, data transfer capabilities, and smooth setup process. Many users appreciate the knowledge and professionalism of the staff, as well as the speed and overall performance of the service. However, some customers have reported issues with hardware like the motherboard and hard drive, while others have expressed concerns about the price and sound output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 877 reviews
  • Rated 5 out of 5 stars

    Geek knowledge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a wait, but they took care of all our needs. Friendly and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech explained what was setup, where the data was move to and gave us a quick overview of W11.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks so much!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad helped me pick out a laptop for my specific needs. They transferred everything and showed me the new setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad transferred all of my apps from my previous iPad to thie new one. I would havel spent lots of time trying to get it right and then have to go back to Best Buy to turn in my old iPad. They even help me with questions I had about how to work the new iPad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks Did It Again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks helped us set up our sound bar, iPhone, and TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad was very supportive and friendly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera auto-function feature is having an issue making it look like a jump cut. Every time I record, the video looks choppy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that helped me was fantastic and patient in helping transferring data to my new phone from the old one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always helpful and a nice thing to have on you items purchased

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    His knowledge was good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was pleasnt and helpful. Saved me time trying to figure it out myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and courtesy new there technologies for devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop died just days before a newsletter deadline. I purchased a new laptop and had my old laptop repaired with a new hard drive. I also had the data transferred to my new computer. I was back up and running in 2 days. Thanks Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped transfer from old computer to new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service to have help readily available for computer services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new MacBook which I wanted to take with me on a trip. I was kind of in a hurry but the Squad took my laptop and set it up in the timeframe they stated. I picked it up on time and flew out the next day. We are sold on Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mobile service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was great. Got a new cellphone and they transferred everything over for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service by the cell department. Very helpful and friendly. Would recommend it high.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks answer my questions and resolve issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Quad is friendly, knowledgable and patient. Plus I haven't had to wait for any lengthy period for their service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Helped with the Cell Phone purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped with the Cell Phone purchase. Sales person asked for help from Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm pretty much tech illiterate and every time that I've needed help the employees always have more than helpful and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really did a great job in setting up my new phone.,,, she took time to explain options and total care plan. Got me the accessories that I needed!!!! Great service!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Patient and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent let me call my carrier on their cell phone so i could make sure activation went through

    I would recommend this to a friend