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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 953 reviews

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92%
would recommend
to a friend

Customers are saying

Customers love the 'Setup for New Devices' service, especially the data transfer and ease of use. Customers also appreciate the smooth setup, knowledge, service, and speed. However, some customers reported issues with the motherboard, hard drive, sound output, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 953 reviews
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew there were very helpful Lisa was very patient and helped us get everything hooked up really appreciated her!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The check out person handled setting up my iPad and installing the screen saver. Took a long time and cost was very high. Salesperson was very nice, but didn’t offer other colors such gave me black

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    First time purchase with windows 10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent gave me a short tutorial on how to navigate windows 10 as I had 8. They remove bloat ware. Agent was very knowledgeable and was very patient with me and explained how to navigate and gave pointers in language I could understand. Great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Information

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They brought me up to speed took their time answered. All questions never was rude. Did not try to get rid of me, but gave me plenty information.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Verizon Tech was very knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Verizon Tech had a lot of knowledge. However, I had to call Apple Support for help due to his inability to log into FaceTime and message.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad set up my computer fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad are so professional and technically competent. I bought a new computer from them and had them set up all of the software and hardware that I bought to go with the computer. I turned in the computer that day and got it back within 24 hours. I had a great experience with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman was patient and helpful. I got my Galaxy watch setup. I was not aware of the process, which to me was tedious, nor the time needed, which took a half-hour or little longer. He answered all the questions I needed to know about my new watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone agents set up my new phones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents in the phone department were very helpful in setting up my new devises, Thanks for the great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    account discrepancies'

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, all of my questions were answered, service tech took his time to solve my problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent very helpful and friendly while setting up our phones Although he talked a lot, maybe a bit too much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took care of my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service great personel and outrageous response for new iPhone 15 pro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Staff review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought copier on recommendation of staff. Went through extraordinary effort to find the only one they had in store.staff was exceptional and professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and pleasant service. My laptop setup was complete quickly and everything worked well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very awesome customer service. Patient and took time to answer my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Store techs were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually didn't use the Geek Squad service because my laptop was so easy to set up. But the Techs in the store where amazing about explaining issues I might have during my own set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finished new laptop setup quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has always done a great job for me. This service was installation check out of Microsoft applications. In the past they have helped with debugging possible virus problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped me START my new laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech was informative and professional didn't mind me asking questions this was my first brand new touchscreen laptop the other laptop was refurbished iT WAS LONG OVERDUE TO UPDATE. THANKS GEEK SQUAD!!!! :-)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone activation services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good service but a couple bad actors can sometimes ruin the experience. Make sure you get a good team member!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT, fast service, very patient with a non techy senior citizen. Got me all set up answered questions in a way I could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bot new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ashley found a new carrier and set up my new phone for me. She was patient, professional and willing to take the time to make sure I left a happy customer.

    I would recommend this to a friend