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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 877 reviews

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92%
would recommend
to a friend

Customers are saying

Customers commend the Setup for New Devices service for its ease of use, data transfer capabilities, and smooth setup process. Many users appreciate the knowledge and professionalism of the staff, as well as the speed and overall performance of the service. However, some customers have reported issues with hardware like the motherboard and hard drive, while others have expressed concerns about the price and sound output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 877 reviews
  • Rated 5 out of 5 stars

    Phone Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took extra time for phone setup from a Samsung 8 Plus to a iPhone 14 Pro.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As long as you make an appointment, geek squad, will help you you just set up an account

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents knowledgeable, knew systems well, although it appears receiover was defective. Agents will be returning to complete job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Irish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could never have done this myself. Know where to go if i have any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iT technology issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with Joseph resolving my issues. Great representative

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mobile transfer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful and patient with the transaction process of transferring phones for my dad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad always does a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my Office software and my virus protection. The technician also helped me set up my new e-mail when I picked up my new laptop so I was ready to go when I got home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They setup my wifes note book

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fixed my wifes note book, it would talk to her iphone. They siad it would take about 15-20 minutes to fix. But, it was only took 5-10 minutes at the very must.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great staff super job on my gear, great communication, I will be using them more often now that I have had the pleasure of good customer service. Thanks Round Rock staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Transferred all info from old phone to new phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved me from a ton of frustration!! A million thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced Ipad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rep was knowledgeable and patient! I was able to get my iPad replaced under my Total Tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job Best Buy agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy agents were professional and cleaned up afterwards. The mounted TV looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job helping me out . Answering all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they're so nice and helpful. Gentle and kindly to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New iPhone13 customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked with a tech person to help me with my new iPhone13 purchase. Very helpful and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adrian set up Apple Watch for me and was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Put protection shield on phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great and time was good. Thery were very polite and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service was wonderful! They helped me out with the support I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was professional and very knowledgeable. He set up my desk top, lap top, iPad, helped me with my iPhone and even my iPod. Had a excellent understanding of all devices and my software. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In home Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had geek squad tech set up my Eero. I felt that they would have a better placement option for my needs. The representative was awesome

    I would recommend this to a friend