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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 877 reviews

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92%
would recommend
to a friend

Customers are saying

Customers commend the Setup for New Devices service for its ease of use, data transfer capabilities, and smooth setup process. Many users appreciate the knowledge and professionalism of the staff, as well as the speed and overall performance of the service. However, some customers have reported issues with hardware like the motherboard and hard drive, while others have expressed concerns about the price and sound output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 877 reviews
  • Rated 5 out of 5 stars

    Geek Squad services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service to rely on and complete peace of mind. Great quality of work and very professional & knowledgeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Glad they set it up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had a problem with the downloads that was not discovered till they fired it up when I arrived. Because I live over an hour away they fixed in in about 3 hours and all was good when I came back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set my phone and made sure it was working properly. Took 30 minutes. All good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No waiting like i experienced at verizon stores

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent transferred data without any delays or problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and quick response time. Help set up my new tablet pc without any issue.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Watch works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my new apple watch. Thought salesperson would do it but had to go to geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy customer service rep was knowledgeable and extremely helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    helped with cell phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people at best buy were really helpful. They are also friendly and very polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iwatch 8

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, had the iwatch 6 before. Had the cellular service cancelled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to the tech that helped me connecting my product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was knowledgeable, efficient and patient. He made sure my lap top was functioning perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Swift and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought my computer in the morning with the anticipations of picking up in the afternoon. Geek Squad was complete within 2 hrs and complete my other requests on the spot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    phone setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they set up my phone for me... there are really nice people there

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Appointments are a pain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job but you have to get an appointment to bring in your device and then it took a week for them to complete the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really helpful Best Buy staff. Did everything possible to setup my device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Switched my stuff from my old phone to a new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very pleasant experience and knowledge of things that I have no idea of. Thank You!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i thought the service was good , the manager helped me out when i lost my one ear bud , i thought he was fair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent employee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who assisted with the sale and set up of my ohone was courteous, professional, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellant wasn't looking forward to this task

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad matched up my new phone with my truck

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents switched over our phone data from our old phone to the new one we purchased.

    I would recommend this to a friend