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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 953 reviews

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92%
would recommend
to a friend

Customers are saying

Customers love the 'Setup for New Devices' service, especially the data transfer and ease of use. Customers also appreciate the smooth setup, knowledge, service, and speed. However, some customers reported issues with the motherboard, hard drive, sound output, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 953 reviews
  • Rated 5 out of 5 stars

    In home Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had geek squad tech set up my Eero. I felt that they would have a better placement option for my needs. The representative was awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced Ipad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rep was knowledgeable and patient! I was able to get my iPad replaced under my Total Tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New iPhone13 customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked with a tech person to help me with my new iPhone13 purchase. Very helpful and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job Best Buy agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy agents were professional and cleaned up afterwards. The mounted TV looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was excellent to work with and very nice!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Glad they set it up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had a problem with the downloads that was not discovered till they fired it up when I arrived. Because I live over an hour away they fixed in in about 3 hours and all was good when I came back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Swift and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought my computer in the morning with the anticipations of picking up in the afternoon. Geek Squad was complete within 2 hrs and complete my other requests on the spot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iT technology issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with Joseph resolving my issues. Great representative

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As long as you make an appointment, geek squad, will help you you just set up an account

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service to rely on and complete peace of mind. Great quality of work and very professional & knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service was wonderful! They helped me out with the support I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Put protection shield on phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great and time was good. Thery were very polite and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job helping me out . Answering all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Transferred all info from old phone to new phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved me from a ton of frustration!! A million thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set my phone and made sure it was working properly. Took 30 minutes. All good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they're so nice and helpful. Gentle and kindly to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adrian set up Apple Watch for me and was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was knowledgeable, efficient and patient. He made sure my lap top was functioning perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and quick response time. Help set up my new tablet pc without any issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    phone setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they set up my phone for me... there are really nice people there

    I would recommend this to a friend