Customer Ratings & Reviews

The agents transferred all my data to my new device. They were very helpful and knowledgeable

The person who helped me was professional, friendly, patient and helpful.

The geek squad was very helpful an knowledgeable with solving my problem. I highly recommend contacting them with any electronics problems.

HP laptop failed after several months minimal use. Appt made c Geek Squad at Best Buy Blossom Hill (San Jose), waited at counter while multiple techs talked to each other. Finially got a tech's attention. Hard drive replaced by HP, arrived back to store, had apt but waited again at counter. Since computer used only for one site internet access, asked that all other programs (tech called it "bloatware") be removed. Told to return next day. On time for apt, waited again and then told: "OK we activated all your programs." Request explained again; told to return in 20 min. Returned in 20 min and told they "hadn't had a chance to work on computer, please wait 10 min." Waited 20+ min and handed computer. Took laptop home to discover requested work not done. Will take elsewhere and never return to Geek Squad. JPS

We've used this several times now and have never been disappointed. I think it's a great tool

Geek Squad is the best. I purchased a computer for the office and these guys set it up in a fraction of the time as our IT department.

The process took a very long time and the price we were told from Best Buy that we would receive from trade in ($400) was off by $200! By that time, the sale was already complete, so there was nothing Best Buy could do. So frustrating!

I paid $40 for my laptop setup - installing basic drivers, windows updates and some other essential set ups. I could have done it by myself, but anyway, it is not bad.

i bought a new laptop and had geek squad set it up for me. it was worth while, they optimized it, they were friendly and knowledgeable. it was worth it.

The agents were really professional and they resolved my issue.

Made the purchase of our new phones perfect thank you

My kid, wife and myself had a very good learning experienceon how to use the compueter we got. Specially for my son.

She was very helpful in setting up my new jitterbug phone, and synching it with my Kore Trak watch

Good and fast. Bought saturday and Great turnaround for next day pickup during thanksgiving weekend

The agent set up my new cell phone. And installed an antivirus for my laptop.

the technicians were very efficient with my service

They did a good job, quick and helpful. Happy with the service.

Dominic allowed me to do setup as I learn best that way. Setting up my travel printer with direct wi-fi has allowed me to work with mutiple devices.

Geek Squad was very patient and helpful in getting my laptop up and running and teaching me all the differences between laptop and computer and "no mouse" ugh!'

Geek squad was patient when helping set up ipad. They also explained many areas of working with it.