Customer Ratings & Reviews

service performed as requested and done on time for me

This charge is not fair or appropriate. Best buy told me online that they would activate the pnone or just go,to the geek squad, all covered by my purchase. Ther was no pin in my new package to insert the pin card so,i went ij, and the geek squad charged me $40.00!! UNFAIR! I want this credited back! Please! I already paid extra to ensure activation on this unlocked phone! Contact me please!!

got some instruction on use but geek squad said they could not set up phone and we were sent to the mobile desk where they did not know what to do causing great stress to us

I am happy with they work done. It was a job well done.

did a great on transfer of all my old pc files and folders

The set up took about 2 hours. Johnny Pickett did a good job but he was understaffed on a Sunday afternoon. He did his best but it was not a pleasant customer experience. He was serving too many customers at the same time. No focus on our purchase. This was a different focus from my purchase of an iPhone 2 years ago. I would likely go to a Verizon store or Apple store next time.

Customer service agent was excellent. The paying 40.00 for service i received on an item i purched and took 60 seconds to correct is ridiculous. What a rip off. All he had to do is explain what needed to be done and i could of done it in 30 seconds and then he did not tell me what he did. Complete ripoff.

Yes, I guess just fine! Nothing really to rave about.

I wanted free in store help to install provided antivirus software on the new computer I bought from Best Buy. After getting no help from the Geek Squad help chat, the service person recommended I go into the store to resolve my issue. But this would have cost $40.

Just needed a computer for basic use. This works fine.

I am sure these guys are great with the technical aspect of their service. However, communication re: when my devise was ready was very confusing and not accurate and not consistent from one source to the next. Emails, phone calls etc. I think they can do better with this.

I was pleaed with the help I received. Thank you, again.

did agreat job and were very friendly would reccomend

I was surprised that I was charged $40.00 to set up my new phone. It took forever and although they were pleasant I had to wait a couple of hours.

Hopefully it will continue to protect my computer.

The new set up in store and online are not working correct. I received a call saying my item was ready and to call or go online to make appointment. When I did that it said my product was not ready. Drove to store and they were also confused.

Having trouble keeping it connected to the Internet. No one available to set up computer that I ordered. Would not recommend any one to use geek squad. Person at desk did not seem to care that my computer was not ser up.Geek squad overall rating 1.

The gal not only charged me $40 but didn't fix the problem, just made it worse.

Set up went fine, very specific issues, usually handled as soon as you can get through. I have had trouble trying to get my Gmail on my outlook. Actually got it working by chance at one point, but when the emails stopped coming through, was hoping for some help from the Geek Squad. Called in, waited for an hour, the tech told me to go to the Google site, if that doesn't work contact Microsoft. I would expect a little more service, but still no gmail on my Outlook. :-(

To be fair, the USB port was bad but I won’t buy another Toshiba laptop from anyone anywhere since they are not repairable and replacement component parts are unavailable.