Customer Ratings & Reviews

They put on a screen protector that didnt fit properly

Glad I took advantage of this. Technician was wonderful. Helped with all my questions and demonstrated on my tablet in store.

Phone setup not complete. I actually didnt use Geek squad

The agents transferred everything on my old phone to my new phone.

Geeks did exactly what was requested. We are totally satisfied with their efficient service.

Uvery unhappy they put new battery in my iphone. Didnt suggest that i shouldnt put a battery in my phone because the scree n was replace by a different repair man and all they said was it might not work. My phone died. Iphone 11 worked when i broght it in and now it doesnt. Im know that they knew that this happens because this is what they do everyday. They know what happens when you put a new battery in an iphone and if repair was done else where and not an iphone equopment wasnt replaced the phone dies. I couldnt even turn it on to save my files or pictures. They should make the customer aware that this is what happen, and refuse to repair it because it will kill the phone. I was forced to buy another phone and i was refused to get my money returned for the new battery. I had to argue with the manager to get my refund. Then the phone i purchased from best buy right then $192 was too difficult for me too understand and i tried but then couldnt return the phone because only 2 weeks was allowed to retun it. I thought i had 30 days to learn how to use it. Very disappointed with everything about geek sud sorry i joined for a year i wont renew and am telling everyone i can of how they did what they did. Im 78 years old and i feel they just wanted to sell me a battery for $100 and they knew the end results, im sure im not the first person or better yet senior that they did this to. If i didnt make a very large fuss about not getting my money back i wouldnt have got my full refund. I wont be shopping at Best buy anylonger.

Had the geek squad set it up. very simple transfer.

This is a great thing Best Buy offers. will always use Geek Squad

agent was kind, patient, and encouraging and very knowledgeable.

Their sales rep know their stuff and they are never pushy when shopping

Nice help but didnt tell me how to turn it on or off i had to asked somone in the store

Great service. They updated all programs to allow you to set computer up and use immediately

Nothing like being ready to roll when you leave the store with your new device!

they are very good for new services everything worked perfect

My Geek rep was helpful. Answered all of my questions and addressed all concerns

The two men from geek squad didn't have any issues with setting it up

The courteous Geek Squad set the iPad up for me so it was ready to go when I got home. No stress!

good service,we learned the baseits of windows 10.

Transferred my contacts & photos from my old phone & even moved my SD card for me.

I did not have an appointment. the Geek Squad helped anyway