Customer Ratings & Reviews

Very difficult to hook up to our WiFi. Have even purchased extender. I can locate extender with password but when I enter in the password for the flood light camera set up it tells me my WiFi password is wrong. How could it be when I can log in on other devices. It is still not operational and I’m having my secretary call geek squad to help. I was looking forward to seeing this amazing product at work. Hopefully geek squad can come to rescue.

I would be glad to provide a great rating; however, my right to a year service paid for in April 18 was questioned and is still in limbo. This has to be resolved soon.

Didn't like the fact i was refused service because i didn't purchase a membership.

My setup is still ongoing, I'm still waiting on data recovery, hopefully it will go well.

Geeks squad did a great job. The issue i had was the long wait in line. I went on a weekday, not a busy time. But there was not enough staff at the counter and the wait was long.

One of the geek squad person did 1 thing on laptop and charged me for it. Didn’t know when I got to bestbuy if I really wanted the computer I recently had bought... wanted him to show me other laptops but he didn’t even ask !! I was treated as though I was an expert but with new computers coming out each year and my age group I’m in the air. So I just walked out without thanking geek person.

Nice that purchased items are installed for free with Best Buy

Decent service but it depends who helps you. Service today is less then par.

The agent were supposed to set up my laptop to run turbo tax. They downloaded the program and when I got home it wouldn't work. Turbo tax also couldn't help. I had a long wait and had to come back several times. I was able to fix the issue with the help of a manager from the cell phone area who helped me get onto the best buy hotspot.

Difficult to reach anyone by phone at the store. I was disconnected several times. Long waits and little results.

It doesnt work if you dont have internet. The reason i bought it is bc I dont have internet. I was told itd work, but it doesnt.

I was not satisfied with service. I still don't know how to use the chromebook

Geek Squad was in a hurry to assist to move my data to a new phone. They placed a device between the old and new and left us to watch. The new device managed about one third but did not tell us how much was missing and the old device was sold.

not as good set up as it should have been, had to come back for what should have been done the first time.

This review is for setup of my mobile phones with total tech -without total tech it would have cost $40 which is insane. I wouldn't exactly say the set up anything they plugged the cord into the phones handed me the phone and asked what i wanted transfered then walked away and didn't return. The only reason I choose for them to "transfer " content instead of me doing it - which was obviously not the case since I'm the one who did it - was to ease my mothers mind since I pay for her service. Usually total tech is very helpful but this whole encounter was horrible

I've never seen such a mess before! If it could go wrong, it did. Employees not knowing what the former employee did. Cancelling total tech. Missing cord from original purchase. I think that 14 trips to Best Buy in a short amount of time is disgraceful. And for one of your day managers to not allow a no-charge house call is absurd. It should have been the least you could do. But ... no ....

Disappointed that favorites weren't transferred or set up as before.

Geek Squad said they would be able to moved data from my dead Samsung to my new iPhone. After following the initial setup instructions as they said to, they then refused to even try because apparently initial setup on the iPhone was the only chance to be recover the data. They did nothing to setup my new iPhone and refused to try to recover the data off my old phone like they said they would and could if I bought their service.

Horrible. The geek was completely uncommunicative. I asked a question..how do I use this? (Nothing happened when I tapped the icons). He told me my time was up and that I'd need to make another appointment and pay $$$ to get a lesson. When I got home, I wasn't able to get anything to work. (A brand new computer). I had to hire another reputable private technology expert. He told me that the installation had not been finished, (I'd gotten a notification from microsoft). He also told me that the icons the geek put on my computer lead to no where!! I am disgusted with Best Buy. I paid for nothing but frustration!

The service rep changed $40 for geek squad service. The whole time he was helping another customer and hardly helped me. Will never shop at Best Buy again. I should be refunded the money!!!