Customer Ratings & Reviews

The agent were supposed to set up my laptop to run turbo tax. They downloaded the program and when I got home it wouldn't work. Turbo tax also couldn't help. I had a long wait and had to come back several times. I was able to fix the issue with the help of a manager from the cell phone area who helped me get onto the best buy hotspot.

Decent service but it depends who helps you. Service today is less then par.

Difficult to reach anyone by phone at the store. I was disconnected several times. Long waits and little results.

I was not satisfied with service. I still don't know how to use the chromebook

Geek Squad was in a hurry to assist to move my data to a new phone. They placed a device between the old and new and left us to watch. The new device managed about one third but did not tell us how much was missing and the old device was sold.

This review is for setup of my mobile phones with total tech -without total tech it would have cost $40 which is insane. I wouldn't exactly say the set up anything they plugged the cord into the phones handed me the phone and asked what i wanted transfered then walked away and didn't return. The only reason I choose for them to "transfer " content instead of me doing it - which was obviously not the case since I'm the one who did it - was to ease my mothers mind since I pay for her service. Usually total tech is very helpful but this whole encounter was horrible

Disappointed that favorites weren't transferred or set up as before.

not as good set up as it should have been, had to come back for what should have been done the first time.

I've never seen such a mess before! If it could go wrong, it did. Employees not knowing what the former employee did. Cancelling total tech. Missing cord from original purchase. I think that 14 trips to Best Buy in a short amount of time is disgraceful. And for one of your day managers to not allow a no-charge house call is absurd. It should have been the least you could do. But ... no ....

Horrible. The geek was completely uncommunicative. I asked a question..how do I use this? (Nothing happened when I tapped the icons). He told me my time was up and that I'd need to make another appointment and pay $$$ to get a lesson. When I got home, I wasn't able to get anything to work. (A brand new computer). I had to hire another reputable private technology expert. He told me that the installation had not been finished, (I'd gotten a notification from microsoft). He also told me that the icons the geek put on my computer lead to no where!! I am disgusted with Best Buy. I paid for nothing but frustration!

They only part way did. But they talk him through it on the phone after words.

The agent took all my information from my old phone and put it on my new phone. They were very efficient. They were not able to transfer my Skype account. After some checking on the internet I was able to do it myself.

The geek squad helped me learn how to set up the printer

The gal not only charged me $40 but didn't fix the problem, just made it worse.

Geek Squad said they would be able to moved data from my dead Samsung to my new iPhone. After following the initial setup instructions as they said to, they then refused to even try because apparently initial setup on the iPhone was the only chance to be recover the data. They did nothing to setup my new iPhone and refused to try to recover the data off my old phone like they said they would and could if I bought their service.

Quick service. Haven't had any issues with laptop setup.

The clerks had a hard time transferring from my ole phone to the new one but the Geek squad got it to work fine.

My experience has been a nightmare and I would not recommend taking out the geek squad plan. We had then to our home to set up all out devices. Did not know this was not cover under the plan. We spent over 2,000 dollars and then had to add cost for them to come to out home. We are still having problem with all set ups and cant seem to get the help we need without now money out of pocket

Didn't like the fact i was refused service because i didn't purchase a membership.

It doesnt work if you dont have internet. The reason i bought it is bc I dont have internet. I was told itd work, but it doesnt.