Customer Ratings & Reviews

contacted by phone got someone from far east couldnt understand them then they transfered me to others in that area of the world couldint understand them either then they gave me a phone number to call and extension number go someone who said my problem is not in there area. what a mess. no one new how to handle my issues with my new phone not getting or sending text messages

The service rep changed $40 for geek squad service. The whole time he was helping another customer and hardly helped me. Will never shop at Best Buy again. I should be refunded the money!!!

The tech team had issues transferring my old phone data to new IPhone. They need Apple training. I had to go else where for help.

The tech support team were unable to install the 365 program to operational status

I showed the agent that the messages badge was displaying incorrectly and he told me it was fine and would fix itself when I restarted the phone. It didn’t fix itself, nor could they fix it when I took it to the Apple Store. Disappointed

Set up was terrible! It was done by some third party vendor (not the Geek Squad). He two men set the TV on my entertainment center and plugged it in. I asked him if the would program the TV And was told”they don’t do that”. So, the TV was purchased in December and it is now February and the remote still doesn’t work.

The agents could not complete changing the phone number to the new phone.

Wasn't impressed with the service. Get them in get them out. If I had it to do over again, I would have tried to set up my Fitbit Alta using online directions.

Only one person working, long wait and she was mean to me .

Set up for the device never actually work and I ended up having to take the phone to the house to actually get it done properly. At the store and got stuck on 99% in the employees use Wi-Fi instead of the cable which took twice as long and at the end of it it didn't even work ended up just taking it home and doing it myself.

Best Buy's set up service gave me the impression that it was free on the website. When I picked up the phone and asked about it, they said no one was available after 7pm and that I would have to come back the next day. No mention about fee.

geek squad person keep interrupting the data transfer and getting my phone on line for other customers that purchased nothin even though I purchased and paid for my phone on line and stood there waiting

After 5 hours in the store, my new phone was not set up properly. I then had to take it to Verizon to connect to my provider. By far, this was the worst experiences that I have had. I also had to pay a $39.99 fee from Verizon.

Why am I receiving this. I have not had any service done recently by them. I hope my account is fixed immediately. I did come in after I received my phone by mail. Best Buy said they could not help me and sent me to T Mobil. I was very unhappy about that too. Contact me when my account has been fixed

I bought the zfold 3 phone from bestbuy and paid additional for data transfer. Told the tech to add insurance on the phone which I found out later he did not now I'm stuck with a $1000 paper weight. Thanks bestbuy.

Did not explain working of tablet to customer. Did not finish installing everything. Made customer feel stupid.

indifference Manager was great saved from my returning computer

I had to contact geek squad by phone after I got home because the store did not complete everything requested.

DID NOT DO WHAT I ASKED COST $40.00 TO GET WHAT I DID NOT WANT

I purchased a membership to get help with the data transfer. The software download was added to my bill. Totally unnecessary.