Customer Ratings & Reviews

The Geek Sqaud person who helped me set up by Inspire Fitbit 2 was very knowledgeable. Too bad he was working alone. I had an 11:40 appointment but he didn't get to me until nearly 2:00 PM.

It was a thorough set up and explained what is important. Thanks

My data transfer and set up was a challenge due to the age of my old phone but the agents were successful none the less. They were very patient with all my questions and explained in terms I could understand. Thanks Joe !! at Chesapeake Square store.

Squad were very helpful and knowledgeable. Friendly and curious. Will seek their help again

The agent set up both my phone and iPad. The service was friendly and professional. They answered my questions and the devices worked seamlessly. Very satisfied

When you're still trying to figure out what to do when things go wrong with a gadget, and when all else fails, take it to those who KNOW what they're doing! :)

Love the advantage of having knowledgeable geek squad ppl setting up your new phone.

The agent who did our data transfer from old iPad to new at Best Buy was fantastic.

We asked for a lot of help and the Tech delivered with 2 iPhones and 2 Watch 8 having data transferred and all services activated with NO problems! Screen protectors were put on iPhones. Watches were configured and bands put on.

thankyou to the best buy employees that helped me when i came in to the store to guide me to what i wanted to buy .they had helped me with my questions on product and got me to Khelsea in geek squad ,she was great made everything simple for me to understand and she set it up quickly .thank you all. please let them know!

I always purchase my new phones at Best Buy so that I can get them set up for me. The person setting up my phone was knowledgeable, efficient and friendly. He was able to transfer everything from my old phone to my new phone. So happy this service is available.

Total experts, installed with ease. Mounted TV, sound bar, hid all the cables, zip tied them neatly, made sure everything was level then made sure I knew how to use my surround sound, streaming services and remotes! Well worth the annual Geek Squad Total Texhnfee.

He was knowledgeable, patient in and courteous. Went beyond to assist us

Treated me with respect and didn’t belittle my lack of know how!

A+++ Geek Squad! Thank you Duncan for your very excellent data transfer for my new Android Galaxy S22 Ultra. You accomplished a perfect data transfer and did it with great professionalism, competence and patience. What a wonderful way to set up my new phone on the right path. Much appreciation.

I have the annual geek squad membership, and I have used it a couple times. Very helpful.

I was running out of room on my phone and so I set up an appointment to meet with the Geek Squad to help me out, which they did! He was friendly and very knowledgeable!

The customer service is excellent. They answered all my questions.

The gal who worked on transferring from old iPad to new iPad was phenomenal !!! Best service. Knowledge and helpful beyond measure!!!

It took about three hours to set up my phone, but I guess that’s how long it takes the associates. We’re very nice and considerate.