Customer Ratings & Reviews

Marsh at the Fox Point WI store was excellent! He squeezed us in and was great at setting up our phone quickly. Great job overall.

The Geek Squad Agent that did My new laptop Excellent Job setup my new laptop Thank you so much its working fine now

The sales rep. RICHARD did and excellent job of setting up new phone and informing me of all the different items of purchase. Left store very satisfied.

I originally hesitated about using the Geek squad but finally decided it was the best thing for me to do. What a great decision! Within three days I was able to pick up my computer and meet with a technician to learn what I needed before taking it home, where I was willing to set it up myself, knowing that help was just a phone call away.

The agents helped me with my mom‘s new iPhone 16 set it up and we’re super kind and knowledgeable

Very satisfied with work done on my truck radio sounds good

The agent installed, mounted my new computer, connected the printer and explained operation issues. He was polite, prompt in his scheduled appointment, and answered all of my questions.

Norman was so helpful…on two occasions he was so patient…answered my questions and solved the problem! Thank you Norman!

This is an exceptional item. However, it was Jack, from your in-store Geek Squad, who is to be complimented for his patient assistance in setting up our unit. We did fine tune the account, later, with the assistance of a phone tech support representative. She was excellent, also

Fantastic service from sales rep! She helped me pick out accessories suitable to my needs. I'm especially enjoying the case she recommended. Best of all my new iPad was ready to use as I left store.

When a Geek Squad member was not able to resolve my problem, a manager helped me figure out a solution. I appreciated the extra effort!

It makes it a lot easier when you take your new computer home and all you have to do is hook it up and it comes on right away. You don't have to load any disks or anything. For the extra money, when they put everything from your old computer to the new upgraded one, windows 7 to windows 10, It's worth it.

The store personnel were very helpful with adding days to my trac phone. all went well and people were efficient.

The Geek Squad team was very helpful and efficient in completing the service on laptop. The ability to schedule time on-line is very useful in managing support.

We paid $30 to have all of the data on my wife's old Samsung S5 cell phone transfer to her new Samsung A53 5G cell phone ... it was quick and easy and the Best Buy Sale Rep. did a great job.

Our agent was competent, efficient, and personable. Thank you for all your help.

The employees were so helpful and did not ridicule me

Data from my old laptop was transfirmed within 2.5 hours! Bingo!

Excellent service transferring data from our old desk top to our new laptop

Great help from the staff in transfer all of my apps and data to my new Samsung Phone