Customer Ratings & Reviews
- SKU:
- 8789297
Customer reviews
Rating 4.6 out of 5 stars with 2026 reviews
(2,026 customer reviews)to a friend
Customers are saying
Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
It was returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer and Geek Squad stuff with all returned because your associate wasn't honest with me you sold me something I did not want
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disorganized. Also inconvenient.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disorganized. Was told one thing when making purchase. Found out quickly afterwards that policies changed. They didn’t call me when my product was ready. Very disappointed!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad incompetent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent, Erin, had to ask for assistance on each question and each request. She was impossible to understand. She solved NOTHING.
No, I would not recommend this to a friendRated 1 out of 5 stars
Set up not done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was not done..terrible experience. The time was not set , no browsers, not able to access internet, Microsoft 365 not installed
No, I would not recommend this to a friendRated 1 out of 5 stars
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was not able to transfer photos email address or other stuff. He had never see one before. I was not impressed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not delete Mcafee from new desktop and install Norton as I asked.
No, I would not recommend this to a friendRated 1 out of 5 stars
Takes too long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why must I leave my old and new computer 5 to 6 days to transfer data...in the past it was done while I waited at appointment time?
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was supposed to be set up in store I went to use it today and they could not find my account. Told me to call head office. So I got no help from them today.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello myjewel – I’m sorry that you weren’t able to find your account on your new device. I suggest heading over to www.geeksquad.com/schedule to set up a reservation to visit your local Geek Squad so they can go over the device with you and make sure that everything is working properly.
Rated 1 out of 5 stars
False setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don't set up half the things you have on the computer. They also don't tell you this so you are left doing it yourself..
No, I would not recommend this to a friendRated 1 out of 5 stars
Not completed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was the worse experience I ever had. Other customers were yelling at the geek squad employees and they just didn't care.
No, I would not recommend this to a friendRated 1 out of 5 stars
Could have done it myself
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Again, I bought a package to get the data recovery which they promised then wouldn't perform. Paid for no useful service.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts. There's little worse than receiving a commitment, then having it broken. We apologize for your having had this occur. You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.
Rated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to take a week to setup my new surface. Ridiculous. I did it myself in a few hours. Lousy service
I would recommend this to a friendRated 1 out of 5 stars
Nonreview no purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not purchase a computer or tablet. Therefore no review
No, I would not recommend this to a friendRated 1 out of 5 stars
Excellent!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad set up this computer professionally, even finding a way to fully install my printer that is no longer supported by HP. Always timely, available, and helpful.
I would recommend this to a friendRated 1 out of 5 stars
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get my computer because it was sold to someone else after I had already paid for it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the price!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disatisfied. Lost a lot of my files in the transfer!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Dell Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took 6 trips to get the set up right. Rediculous. Waste of my time. Will prevent me from buying from you again.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. We’re not thrilled to learn that it took 6 trips to get your computer set up right. We’re sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Did not install what I asked for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The process Was rushed and did not install what I needed.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to share this with us. We're sorry to hear that this service may not have been completed fully. For further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
Best service to have
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad gets thr job done and they explauned to me what they were doing and asked me if there were any specific things i needed on my device for them to install. They said my computer would be done within 24 hours and it was. I had them install virus protection and wipe my computer and reinstall updated software. Thank you geek squad
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
My Samsung Book 4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents fixed my Samsung Book 4, and I haven't experienced trouble with it since.
I would recommend this to a friend