Customer Ratings & Reviews

Took my old desk top to be wiped and set it to default so that I could gift it to a teenager who could use it for school work. She was happy with it. Also recommended Geek Squad to her Mother so that Geek Squad can provide her daughter help when needed.

The Geek Squad did a quick job of setting up my PC and loading my Office software. They did with no hassle and much quicker than I would have had time for. The pick up process must be scheduled which wasn't explained to me when I first dropped it off which cost me and extra 45 minutes.

I Love Best Buy and am so happy I have the Geek contract. The agent transferred all my data to my new IPad. Since I am 86 years old and use my technical toys (computer, iPhone and iPad) a lot, but am technically not savvy, it means a lot to me. The agents are always so kind, polite, patient and helpful.

The young man who helped me was courteous and knew what he was doing got both my item transferred within minutes and they worked great.

Very knowledgeable and helpful with regard to setup

The guys were very helpful and took the time make sure I understood my new products before I left the store.

When I arrived to pick up my new PC, the Geek Squad tech went through the set-up for my new Microsoft Office suite. It would have taken me a very long time to figure it out by myself. The tech answered my questions, and I was able to take my new PC home and hit the ground running. It's because of Geek Squad that I quit going to Fry's and started using Best Buy for my computer needs.

The set up performed by staff at the Tucson store on Wetmore was mostly complete but unfortunately they failed to call me & let me know it was ready. That cost me several days of downtime. However, the in-store Geek Squad lead made up for the problem by spending nearly an hour getting me oriented with the new download & assisting with loading specific software in needed. He provided this support without requiring me to make an appointment & come back at a later time. He also assured me that he would make sure the other staff members knew that they needed to notify customers of completed jobs.

Salesperson advised me to have the computer set up by Geek Squad due to this model sometimes missing drivers from the factory. He didn't want me to be inconvenienced and have to bring it back after taking it home. Charged me for the service and then took the price of the service off the computer. Great service. Appointment was actually several days out but I was in the store the next day after dropping it off and I was notified it was ready. Prompt friendly customer service.

The Geek Squad transferred data from our old computer to the new. The Geek Squad staff was very patient and thorough in explaining the set up procedure. In fact, when we got the product home, I was able to do the set up myself and cancelled the in home visit for set up. Now I am compiling a list of items to talk to them about regarding this new product. The Geek Squad was very timely in contacting me regarding service.

I did this back when I got my HP Laptop over two and a half years ago. It was nice having this setup for me. Transfered and set up my Microsoft Office 365. (from my Dell that fell and the power connector got damaged). It would have been saved if I had a Mag Safe connector like Apple did and is bringing back. The PC Laptop needs this as well.

Excellent customer service. Efficient. Professional.

Was a snap to set up! All I had to do was place my previous iPad near the new one and magic happened! All my data was transferred in a few short minutes!

Bought new Dell computer. Had geek squad set up and transfer all info very easily. Did a fabulous job!

The Geek Squad set up and downloaded previous apps on my computer along with my other apps they had backed up on the desktop. They did an excellent job and spent extra time helping out. It took a few days because of my budget to purchase the desktop and monitor. They were patient and helpful. I was very happy with their work and information that I asked about. I've been using them for years in NY and now in Florida.

The associate that helped me with my phone was very knowledgeable being attentive to the problem I had with my phone.

Fast and to my liking.Took it in on friday evening and had it back Monday morning with transfer and set up complete.

He gave me excellent advice regarding which pencil to get

Agent assisted with sensitive transfer of data. My husband passed away and I was very concerned that I would loose previous information. Tech was very attentive to my need and was complete with all questions.

They were very helpful and very patient. And walked us through everything step by step.